Delivery Manager - Front Office Applications - hanover, md ID-1129
The Delivery Manager (DM) is responsible for planning, leading, organizing, and motivating teams to achieve a high level of performance and quality in delivering exceptional business value to users. The DM is accountable for the delivery of all products and services for Front Office Applications.
At an enterprise level, the Delivery Manager will be leading and managing large, complex enterprise-level projects/initiatives consisting of multiple Agile teams and/or requiring integration with other activities outside the scope of the Agile teams.
At a team level, playing a consultative role to help put in place the appropriate people, process, and tools and coaching members of the team as needed to optimize the efficiency of the project team, helping agile teams be successful and on a solid path of continual improvement.
Required in-office presence at least 4 days per week if located in the DMV metro area
Remote eligible for candidates located outside of the DMV metro area
Virtual Assistant, $45/hr, Remote, No Experience, Night Job
Entry-Level Remote Data Entry, $50/hr, Evening Job
Customer Support, No Degree, $40/hr, Remote, Weekend Job
Remote Phone Job, $42/hr, Part-Time, College Student Friendly
Virtual Assistant, $40/hr, Remote, No Degree, Night Job
Part-Time Data Entry, $45/hr, Remote, College Student Friendly
Remote Moderator, No Degree, $50/hr, Evening, Weekend Job
Remote Customer Support, $42/hr, Night Job, No Experience
Live Chat Support, $40/hr, Remote, Entry Level, Part-Time
Virtual Assistant, Remote, $42/hr, Weekend, No Experience
Remote Data Entry, $45/hr, No Degree, Night Shift
Part-Time Customer Support, $40/hr, Remote, College Student
Remote Live Chat, $50/hr, Part-Time, Evening/Night Job
Entry Level Phone Job, $42/hr, Remote, No Degree Required
Weekend Data Entry, $45/hr, Remote, No Experience
Remote Virtual Assistant, $40/hr, Evening, Part-Time Job
Remote Moderator, $42/hr, Part-Time, Weekend, No Degree
Data Entry, $45/hr, Remote, Night Shift, College Student Job
Phone Support, Remote, $50/hr, No Experience, Part-Time
Virtual Assistant, No Experience, $42/hr, Remote, Weekend
Remote Customer Support, $45/hr, Part-Time, College Student
Data Entry, Remote, $40/hr, Night Shift, No Degree
Evening Virtual Assistant, Remote, $45/hr, No Experience
Weekend Customer Support, $42/hr, Remote, College Student
Remote Data Entry, $50/hr, No Experience, Evening/Night Job
Virtual Assistant, $42/hr, Remote, Weekend, Entry Level
Remote Phone Support, $45/hr, Evening, No Experience Required
Data Entry, No Experience, $50/hr, Remote, College Student
Remote Moderator, $40/hr, Weekend, No Degree, Part-Time
Live Chat Support, Remote, $42/hr, Night Shift, College Student
Phone Job, $50/hr, Remote, No Degree, Part-Time, Weekend
Data Entry, $45/hr, Remote, Evening, No Experience Required
Virtual Assistant, No Experience, $42/hr, Remote, Part-Time
Remote Customer Support, $50/hr, Night Shift, No Degree
Remote Data Entry, $40/hr, College Student Friendly, Part-Time
Live Chat Support, $42/hr, Weekend, Remote, No Degree
Virtual Assistant, Remote, $45/hr, Evening, No Experience
Remote Phone Job, $50/hr, College Student, Night Shift
Remote Moderator, $42/hr, Weekend, No Experience Required
Data Entry, No Degree, $45/hr, Part-Time, Remote Job
Customer Support, $50/hr, Remote, Evening/Night Job, No Degree
Virtual Assistant, $42/hr, Remote, Weekend, No Degree
Remote Live Chat, $45/hr, College Student, No Experience
Remote Data Entry, $40/hr, Part-Time, No Degree Required
Phone Support, $50/hr, Weekend, Remote, No Experience
Virtual Assistant, $42/hr, Evening, Remote, No Degree
Remote Customer Support, $45/hr, No Experience, Part-Time
Data Entry, $50/hr, Night Job, No Degree, Remote
Remote Moderator, $40/hr, College Student Friendly, Part-Time
Virtual Assistant, Remote, $42/hr, Weekend, No Experience
Remote Phone Job, $45/hr, Part-Time, No Degree Required
Customer Support, $50/hr, Night Job, Remote, No Experience
Data Entry, Remote, $42/hr, Evening Job, No Degree
Live Chat Support, $45/hr, Weekend, Remote, College Student
Virtual Assistant, Remote, $50/hr, Part-Time, Night Shift
Data Entry, $40/hr, No Experience, Remote, Weekend Job
Remote Phone Job, $45/hr, No Degree, College Student Friendly
Customer Support, $42/hr, Remote, Evening, No Experience
Virtual Assistant, $50/hr, Weekend, No Degree, Remote
Remote Data Entry, $40/hr, Part-Time, College Student Job
Responsibilities:
Essential Functions:
Provides thought leadership and direction to all aspects of products and services, and partners with peers to ensure roadmaps align with business strategy
Establishes direction and clear sense of meaning to inspire teams in creating their own connection and passion to the business goals; orients others around a shared vision
Manages concurrent, high visibility products/projects/services using agile methods in a fast-paced environment that may cross multiple business divisions; blends traditional project management principles and practices with agile development approach to fit large, enterprise-level initiatives
Identifies risks, mitigation plans, operational readiness criteria, deployment success factors, and drives deliverables for production launches
Develops/maintains methods to measure customer satisfaction; obtains feedback to ensure that efforts are meeting customer expectations for time, cost and quality
Maintains overarching responsibility for executing best practices approaches and methodologies (ex: ITIL, Agile/ Scrum, SDLC, SOA, etc.) for the support and sustainability of solutions.
Supervisory or Management Resposibility:
Management responsibility for the team, including hiring, leadership, development and accountability for performance.
Plans and develops people organization including but not limited to: coaching and mentoring, succession planning, proactive identification of resource gaps, etc. for a team of direct and indirect reports.
Drives team to improve cycle time and speed to market.
Budget Responsibility:
Approves and reviews budgets and operational expenditures.
Shares fiscal responsibility for the organization's technology investments and future planning of the organization's spend, to avoid unnecessary and duplicative services and to maximize ROI.
Establishes clear cost-of-service model, and drives business cases for taking cost out of transactional processes through automation
Determines variance of actual to forecast and takes action to correct variance.
Qualifications:
Minimum Education and/or Experience:
Bachelor's degree in Information Systems, or equivalent; advanced degree desirable
Minimum of 10 years of Information Technology experience required
Minimum of 5 years of leadership experience
Experience training and mentoring others
5 years+ experience with large enterprise systems - Salesforce technologies a plus
Experience in standing up a Front Office Processes, providing the necessary education tools, and change management to achieve adoption
Skills and Abilities:
Superior at building relationships, collaboration and teamwork across the local and global organizations
Energizes others towards a global mindset
Strong knowledge and understanding of business needs with the ability to establish/maintain a high level of customer trust and confidence
Ability to translate/communicate complex concepts to peers and business partners
Proficient in all phases of product/project delivery lifecycles
Strong analytical and problem-solving skills
Strong written and verbal communication skills
Strong technical project management and/or leadership skills including the ability to plan, organize, and steer activities
Strong financial acumen with a sense of shareholder responsibility
Ability to travel without restrictions (up to 20% domestic and international)
Core Competencies:
Build relationships
Develop people
Lead change
Inspire Others
Think critically
Communicate clearly
Create Accountability
