Director, Customer Engagement Programs ID-1011
eBay is looking for an experienced and results-driven Director of Customer Engagement Programs to join our team. The successful candidate will be responsible for driving the development and execution of high-impact, customer-facing initiatives that create long-term customer loyalty and satisfaction.To be successful in this role, you should have a proven track record of developing and executing customer engagement programs. You should also be able to demonstrate excellent organizational, interpersonal, and leadership skills. The ideal candidate will be a creative problem solver with excellent communication and presentation skills.This is a great opportunity to join a fast-paced, innovative team and take on an important role in driving customer satisfaction and loyalty at eBay. We look forward to hearing from you!
Responsibilities:
- Develop and execute customer engagement programs that create long-term customer loyalty and satisfaction.
- Analyze customer data and trends to identify areas of improvement and opportunities for growth.
- Collaborate with various departments, such as marketing, sales, product development, and customer success, to ensure successful execution of customer engagement initiatives.
- Monitor and evaluate program performance and customer feedback to ensure customer satisfaction.
- Develop and maintain relationships with key stakeholders, both internally and externally.
- Lead cross-functional teams to develop and execute strategies for customer engagement.
- Manage budget and resources to ensure cost-effective execution of customer engagement programs.
- Create presentations and reports to communicate program results and progress to senior management.
- Stay up to date on industry trends and best practices in customer engagement.
- Develop training programs and procedures for customer engagement teams.
Job Qualifications
- Excellent Communication Skills
- Project Management
- Strategic Planning
- Strong Leadership Skills
- Analytical Thinking
- Budget Management
- Relationship Building
- Experience In Customer Engagement Programs
Required Skills
- Project Management
- Networking
- Planning
- Strategy
- Communication
- Negotiation
- Leadership
- Creativity
- Collaboration
- Analysis
- Problem-Solving
- Decision-Making
- Innovation
- Relationship-Building
- Results-Driven
Soft Skills
- Communication
- Leadership
- Negotiation
- Time management
- Interpersonal Skills
- creativity
- Organization
- Teamwork
- Adaptability
- Problem-Solving
