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Director, Customer Engagement Programs ID-1011

eBay is looking for an experienced and results-driven Director of Customer Engagement Programs to join our team. The successful candidate will be responsible for driving the development and execution of high-impact, customer-facing initiatives that create long-term customer loyalty and satisfaction.To be successful in this role, you should have a proven track record of developing and executing customer engagement programs. You should also be able to demonstrate excellent organizational, interpersonal, and leadership skills. The ideal candidate will be a creative problem solver with excellent communication and presentation skills.This is a great opportunity to join a fast-paced, innovative team and take on an important role in driving customer satisfaction and loyalty at eBay. We look forward to hearing from you!

Responsibilities:

  1. Develop and execute customer engagement programs that create long-term customer loyalty and satisfaction.
  2. Analyze customer data and trends to identify areas of improvement and opportunities for growth.
  3. Collaborate with various departments, such as marketing, sales, product development, and customer success, to ensure successful execution of customer engagement initiatives.
  4. Monitor and evaluate program performance and customer feedback to ensure customer satisfaction.
  5. Develop and maintain relationships with key stakeholders, both internally and externally.
  6. Lead cross-functional teams to develop and execute strategies for customer engagement.
  7. Manage budget and resources to ensure cost-effective execution of customer engagement programs.
  8. Create presentations and reports to communicate program results and progress to senior management.
  9. Stay up to date on industry trends and best practices in customer engagement.
  10. Develop training programs and procedures for customer engagement teams.

Job Qualifications

  • Excellent Communication Skills
  • Project Management
  • Strategic Planning
  • Strong Leadership Skills
  • Analytical Thinking
  • Budget Management
  • Relationship Building
  • Experience In Customer Engagement Programs

 

Required Skills

  • Project Management
  • Networking
  • Planning
  • Strategy
  • Communication
  • Negotiation
  • Leadership
  • Creativity
  • Collaboration
  • Analysis
  • Problem-Solving
  • Decision-Making
  • Innovation
  • Relationship-Building
  • Results-Driven

 

Soft Skills

  • Communication
  • Leadership
  • Negotiation
  • Time management
  • Interpersonal Skills
  • creativity
  • Organization
  • Teamwork
  • Adaptability
  • Problem-Solving

 

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1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

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This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

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