Director of Technology Integration & Client Services ID-1042
The Director of Technology Integration and Client Services is a strategic leader responsible for the seamless integration of technology solutions within the organization. This role is at the forefront of developing, implementing, and maintaining hardware solutions and software application stha align with the college's business objectives.This position requires a blend of technical expertise, strategic vision, and leadership skills to drive innovation, efficiency, and alignment with business objectives across all college divisions.
Furthermore, this leadership position encompasses the supervision of IT staff, orchestrating effective task delegation, schedule management, and maintaining a steadfast focus on the full spectrum of client services. From the initial stages of development to the final phases of implementation and maintenance,the director ensures that all technological processes are perfectly aligned with the college's strategic objectives.
Remote Data Entry, No Experience, $40/hr, Part-Time
Virtual Assistant, $45/hr, Remote, No Experience, Night Job
Entry-Level Remote Data Entry, $50/hr, Evening Job
Customer Support, No Degree, $40/hr, Remote, Weekend Job
Remote Phone Job, $42/hr, Part-Time, College Student Friendly
Virtual Assistant, $40/hr, Remote, No Degree, Night Job
Part-Time Data Entry, $45/hr, Remote, College Student Friendly
Remote Moderator, No Degree, $50/hr, Evening, Weekend Job
Remote Customer Support, $42/hr, Night Job, No Experience
Live Chat Support, $40/hr, Remote, Entry Level, Part-Time
Virtual Assistant, Remote, $42/hr, Weekend, No Experience
Remote Data Entry, $45/hr, No Degree, Night Shift
Part-Time Customer Support, $40/hr, Remote, College Student
Remote Live Chat, $50/hr, Part-Time, Evening/Night Job
OVERVIEW OF CCA
The Community College of Aurora serves our diverse community by providing high-quality instruction and support services to prepare students for transfer and employment. We are particularly interested in applicants that demonstrate a commitment to working with individuals and groups from diverse identities, including but not limited to: socioeconomic, cultural, sexual orientation, gender identity expression, disability, multilingual learners, veterans, non-traditional, race and ethnic backgrounds.
More than 20 different languages and 60 countries are represented at CCA. In addition to traditional degree and certificate programs, CCA offers non-credit professional development courses, customized training, and economic and workforce development resources to employer partners and individual professionals seeking to enhance the capacity and productivity of their workforce or individual knowledge and skills. The college centers diversity, equity, and inclusion and we actively seek to employee partners who want to join us in working to reducing outcome gaps among our diverse student population.
A. Strategic Planning and Leadership:
• Develop and implement a comprehensive strategic plan for infrastructure solutions aligned with
the organization's goals and objectives.
• Provide visionary leadership and guidance to the infrastructure team, fostering a culture of
innovation, collaboration, and continuous improvement.
• Collaborate with senior leadership to define infrastructure priorities and resource allocation
strategies.
B. Infrastructure Architecture and Design:
• Lead the design and architecture of scalable, secure, and resilient infrastructure solutions to
meet current and future business needs
• Evaluate emerging technologies and trends to identify opportunities for infrastructure
optimization and innovation.
• Ensure alignment of infrastructure architecture with industry best practices and compliance
requirements.
C. Project Management and Execution:
• Oversee the planning, execution, and delivery of infrastructure projects, ensuring adherence to
timelines, budgets, and quality standards.
• Establish and maintain project management methodologies, processes, and tools to facilitate
effective project execution and communication.
• Mitigate project risks and escalate issues as necessary to ensure project success.
D. Team Development and Management:
• Recruit, develop, and mentor a high-performing team of infrastructure professionals, fostering a
culture of accountability, collaboration, and continuous learning.
• Provide guidance and support to team members, promoting professional growth and development
opportunities.
• Conduct regular performance evaluations and provide constructive feedback to enhance team
effectiveness.
E. Vendor Management and Partnerships:
• Manage relationships with external vendors, suppliers, and service providers to ensure the
delivery of high-quality infrastructure solutions and services.
• Negotiate contracts, service level agreements (SLAs), and pricing terms to optimize value and
mitigate risks.
• Collaborate with vendors and partners to assess technology offerings, evaluate potential
solutions, and address technical challenges.
F. Compliance and Risk Management:
• Ensure compliance with relevant regulatory requirements, industry standards, and security
protocols related to infrastructure operations.
• Implement and maintain effective risk management practices to safeguard infrastructure assets
and data integrity.
• Collaborate with Continuous Improvement team to conduct audits, assessments, and remediation
activities as needed.
G. Operational and Technology Management:
• In charge of college's computing resources, encompassing desktop environments, classroom
technologies, and computer lab systems, along with all related peripheral devices.
• Responsible for lifecycle of computing assets, from procurement and implementation to
configuration, regular maintenance, and systematic troubleshooting. Ensure the responsible
decommissioning of technology assets, maintaining peak operational performance and reliability.
Maintain up-to-date process documentation to ensure consistency and quality in operations.
• Demonstrate comprehensive knowledge of our product suite's features and their corresponding
solutions, and leveraging this knowledge to educate and inspire team members to deliver exceptional
user experiences.
• Conduct bi-annual performance reviews and goal-setting sessions. Set clear performance metrics
and support the professional development of team members.
• Identify areas of improvement and implement effective remediation strategies to address customer
pain points and enhance satisfaction.
• Proactively engage with customers who provide negative feedback, understanding their concerns,
and taking prompt action to resolve issues and improve their experience.
MINIMUM QUALIFICATION:
• A Bachelor's degree in one of the specified fields: Computer Science, Information Technology,
Management of Information Systems, Business Management, or related field is required.
• Alternatively, an Associate's degree can be considered if the following prerequisites are
met:
- Experience: The candidate should have 5 to 10 years of experience in the field of Information
Technology.
- Management Experience: Qualified candidate must have a proven track record in leading and
managing high performing teams, particularly in the IT sector. -
-- Certifications: Industry-standard IT certifications can be substituted in lieu of a Bachelor's
degree. These certifications msut demonstrate expertise and knowledge in specific areas of IT.
- Experience with a variety of hardware and software applications including Microsoft, Apple
products, and cloud based technologies.
- Hands-on software and hardware troubleshooting experience with working knowledge of Microsoft
software platforms and OS.
- Strong communication, organization, and customer service skills.
- Understanding of Change Management, Total Quality Management, Business Optimization, and
Strategic Planning processes is highly desirable.
PREFERRED QUALIFICATIONS:
A Master's degree in Information Technology with a focus on Business Administration is preferred,
coupled with experience in a leadership or managerial role.
• Experience within a K-12 or higher education setting is preferred.
• At least 8 years of experience in software development.
• Strong technical expertise in application architecture, design patterns, development frameworks,
and cloud technologies.
• A proven track record of leading and delivering complex application projects successfully, on
time, and within budget.
• Exceptional leadership, communication, and interpersonal skills, with a demonstrated ability to
influence and collaborate effectively at all organizational levels.
• Experience with Agile/Scrum methodologies and DevOps practices is highly sought after.
• Relevant certifications, such as PMP, ITIL, AWS Certified Solutions Architect, or Scrum Master
are a plus.
SUPPLEMENTAL INFORMATION
Salary Range: Anticipated starting salary range: $80,000.00-$90,000.00 annually. This salary is determined by the qualifications of the selected candidate balanced with departmental budget availability, internal salary equity considerations, and available market information. CCA offers an excellent , including generous leave, holiday, and education benefits. Full time employees immediately upon hire earn 15 hours a month annual leave and 10 hours a month sick leave.
Application Process: When submitting your online application, please include a cover letter, current resume, and professional references. Official transcripts showing the highest degree achieved should be submitted to upon offer of employment. If you have questions regarding this position, please contact us at
By applying for this announced position, applicants are certifying that all statements, information and documents provided are true, complete and correct to the best of their knowledge and are made in good faith. Further, applicants understand that omissions, misleading, false or untrue information, or any attempt at fraud or deceit in any manner connected with this application and/or subsequent testing may result in them not being considered for jobs with the Community College of Aurora; may constitute grounds for discipline and/or termination after hire; and/or constitute grounds for further actions pursuant to law.
Application Checklist
Complete Applications must include the following documents:
Notice to all Applicants:
Colorado Residency Requirement:
Eligible applicants must be either a current Colorado resident or be able to provide proof of residency in Colorado within 30 days of the start date for the position, or they may be deemed ineligible for employment with the Community College of Aurora. Please contactwith any questions.
Community College of Aurora Inclusive Excellence Statement:
CCA embraces Inclusive Excellence because we want our students, staff, and faculty to learn and contribute within an inclusive environment. This means members of our college community will be active, respectful, and mindful of equity, diversity, and inclusion at all levels of engagement.
Inclusive Excellence will provide a foundation for student and institutional success. Recognizing our diversity is only the first step toward Inclusive Excellence.
We must also be intentional in valuing cultural differences and experiences, while incorporating them into practices, curricula, and policies.
Furthermore, this leadership position encompasses the supervision of IT staff, orchestrating effective task delegation, schedule management, and maintaining a steadfast focus on the full spectrum of client services. From the initial stages of development to the final phases of implementation and maintenance,the director ensures that all technological processes are perfectly aligned with the college's strategic objectives.
Remote Data Entry, No Experience, $40/hr, Part-Time
Virtual Assistant, $45/hr, Remote, No Experience, Night Job
Entry-Level Remote Data Entry, $50/hr, Evening Job
Customer Support, No Degree, $40/hr, Remote, Weekend Job
Remote Phone Job, $42/hr, Part-Time, College Student Friendly
Virtual Assistant, $40/hr, Remote, No Degree, Night Job
Part-Time Data Entry, $45/hr, Remote, College Student Friendly
Remote Moderator, No Degree, $50/hr, Evening, Weekend Job
Remote Customer Support, $42/hr, Night Job, No Experience
Live Chat Support, $40/hr, Remote, Entry Level, Part-Time
Virtual Assistant, Remote, $42/hr, Weekend, No Experience
Remote Data Entry, $45/hr, No Degree, Night Shift
Part-Time Customer Support, $40/hr, Remote, College Student
Remote Live Chat, $50/hr, Part-Time, Evening/Night Job
OVERVIEW OF CCA
The Community College of Aurora serves our diverse community by providing high-quality instruction and support services to prepare students for transfer and employment. We are particularly interested in applicants that demonstrate a commitment to working with individuals and groups from diverse identities, including but not limited to: socioeconomic, cultural, sexual orientation, gender identity expression, disability, multilingual learners, veterans, non-traditional, race and ethnic backgrounds.
More than 20 different languages and 60 countries are represented at CCA. In addition to traditional degree and certificate programs, CCA offers non-credit professional development courses, customized training, and economic and workforce development resources to employer partners and individual professionals seeking to enhance the capacity and productivity of their workforce or individual knowledge and skills. The college centers diversity, equity, and inclusion and we actively seek to employee partners who want to join us in working to reducing outcome gaps among our diverse student population.
A. Strategic Planning and Leadership:
• Develop and implement a comprehensive strategic plan for infrastructure solutions aligned with
the organization's goals and objectives.
• Provide visionary leadership and guidance to the infrastructure team, fostering a culture of
innovation, collaboration, and continuous improvement.
• Collaborate with senior leadership to define infrastructure priorities and resource allocation
strategies.
B. Infrastructure Architecture and Design:
• Lead the design and architecture of scalable, secure, and resilient infrastructure solutions to
meet current and future business needs
• Evaluate emerging technologies and trends to identify opportunities for infrastructure
optimization and innovation.
• Ensure alignment of infrastructure architecture with industry best practices and compliance
requirements.
C. Project Management and Execution:
• Oversee the planning, execution, and delivery of infrastructure projects, ensuring adherence to
timelines, budgets, and quality standards.
• Establish and maintain project management methodologies, processes, and tools to facilitate
effective project execution and communication.
• Mitigate project risks and escalate issues as necessary to ensure project success.
D. Team Development and Management:
• Recruit, develop, and mentor a high-performing team of infrastructure professionals, fostering a
culture of accountability, collaboration, and continuous learning.
• Provide guidance and support to team members, promoting professional growth and development
opportunities.
• Conduct regular performance evaluations and provide constructive feedback to enhance team
effectiveness.
E. Vendor Management and Partnerships:
• Manage relationships with external vendors, suppliers, and service providers to ensure the
delivery of high-quality infrastructure solutions and services.
• Negotiate contracts, service level agreements (SLAs), and pricing terms to optimize value and
mitigate risks.
• Collaborate with vendors and partners to assess technology offerings, evaluate potential
solutions, and address technical challenges.
F. Compliance and Risk Management:
• Ensure compliance with relevant regulatory requirements, industry standards, and security
protocols related to infrastructure operations.
• Implement and maintain effective risk management practices to safeguard infrastructure assets
and data integrity.
• Collaborate with Continuous Improvement team to conduct audits, assessments, and remediation
activities as needed.
G. Operational and Technology Management:
• In charge of college's computing resources, encompassing desktop environments, classroom
technologies, and computer lab systems, along with all related peripheral devices.
• Responsible for lifecycle of computing assets, from procurement and implementation to
configuration, regular maintenance, and systematic troubleshooting. Ensure the responsible
decommissioning of technology assets, maintaining peak operational performance and reliability.
Maintain up-to-date process documentation to ensure consistency and quality in operations.
• Demonstrate comprehensive knowledge of our product suite's features and their corresponding
solutions, and leveraging this knowledge to educate and inspire team members to deliver exceptional
user experiences.
• Conduct bi-annual performance reviews and goal-setting sessions. Set clear performance metrics
and support the professional development of team members.
• Identify areas of improvement and implement effective remediation strategies to address customer
pain points and enhance satisfaction.
• Proactively engage with customers who provide negative feedback, understanding their concerns,
and taking prompt action to resolve issues and improve their experience.
MINIMUM QUALIFICATION:
• A Bachelor's degree in one of the specified fields: Computer Science, Information Technology,
Management of Information Systems, Business Management, or related field is required.
• Alternatively, an Associate's degree can be considered if the following prerequisites are
met:
- Experience: The candidate should have 5 to 10 years of experience in the field of Information
Technology.
- Management Experience: Qualified candidate must have a proven track record in leading and
managing high performing teams, particularly in the IT sector. -
-- Certifications: Industry-standard IT certifications can be substituted in lieu of a Bachelor's
degree. These certifications msut demonstrate expertise and knowledge in specific areas of IT.
- Experience with a variety of hardware and software applications including Microsoft, Apple
products, and cloud based technologies.
- Hands-on software and hardware troubleshooting experience with working knowledge of Microsoft
software platforms and OS.
- Strong communication, organization, and customer service skills.
- Understanding of Change Management, Total Quality Management, Business Optimization, and
Strategic Planning processes is highly desirable.
PREFERRED QUALIFICATIONS:
A Master's degree in Information Technology with a focus on Business Administration is preferred,
coupled with experience in a leadership or managerial role.
• Experience within a K-12 or higher education setting is preferred.
• At least 8 years of experience in software development.
• Strong technical expertise in application architecture, design patterns, development frameworks,
and cloud technologies.
• A proven track record of leading and delivering complex application projects successfully, on
time, and within budget.
• Exceptional leadership, communication, and interpersonal skills, with a demonstrated ability to
influence and collaborate effectively at all organizational levels.
• Experience with Agile/Scrum methodologies and DevOps practices is highly sought after.
• Relevant certifications, such as PMP, ITIL, AWS Certified Solutions Architect, or Scrum Master
are a plus.
SUPPLEMENTAL INFORMATION
Salary Range: Anticipated starting salary range: $80,000.00-$90,000.00 annually. This salary is determined by the qualifications of the selected candidate balanced with departmental budget availability, internal salary equity considerations, and available market information. CCA offers an excellent , including generous leave, holiday, and education benefits. Full time employees immediately upon hire earn 15 hours a month annual leave and 10 hours a month sick leave.
Application Process: When submitting your online application, please include a cover letter, current resume, and professional references. Official transcripts showing the highest degree achieved should be submitted to upon offer of employment. If you have questions regarding this position, please contact us at
By applying for this announced position, applicants are certifying that all statements, information and documents provided are true, complete and correct to the best of their knowledge and are made in good faith. Further, applicants understand that omissions, misleading, false or untrue information, or any attempt at fraud or deceit in any manner connected with this application and/or subsequent testing may result in them not being considered for jobs with the Community College of Aurora; may constitute grounds for discipline and/or termination after hire; and/or constitute grounds for further actions pursuant to law.
Application Checklist
Complete Applications must include the following documents:
- A complete online application
- A cover letter that describes how your experience aligns with the minimum and preferred qualifications of this position
- A current resume uploaded as an attachment to your online application
- Candidates identified as finalists must provide three to five professional references, at least two of which must include a current direct supervisor and most recent supervisor. If you cannot provide two supervisor references, an opportunity will be afforded for discussion and consideration of alternative references with the CCA Human Resource Office. Please note, out of professional courtesy to you, we will not contact your current supervisor without first providing notice to you as a candidate and only when a contingent offer is pending in order to protect the confidentiality of your application to the full extent possible.
- If you are using education to qualify, a copy of your official or unofficial transcript showing that your degree has been conferred and the name of your school, or your NACES accreditation is required as part of your application. Please submit this as an attachment to your application. Please note that you have the right to redact dates from your transcript during the application process. A full, unredacted copy will be required upon hire.
- For any questions or technical issues please contact
Notice to all Applicants:
- in the United States must be produced within three (3) days of hire.
- Direct deposit of payroll is a condition of employment.
- Final candidate is subject to a criminal background check prior to final selection process.
- Final candidate is required to submit official transcripts to Human Resources within fourteen (14) days of hire.
- CCA is affiliated with the Colorado Public Employees Retirement Association (PERA) and as such, employees contribute to PERA in lieu of Social Security for retirement benefits. For more information, visit the
- Individuals currently or formerly employed by the Colorado Community College System or one of its 13 colleges, and/or who were disciplinarily terminated or resigned in lieu of termination, must disclose this information in your application material.
- For information regarding civil rights or grievance procedures, contact our Title IX Compliance/Equal Opportunity Officer,Erica Hines, Chief Human Resources & Personnel Success Officer at 16000 E. CentreTech Parkway, Suite A207E, Aurora, Colorado 80011 or by phone at ([redacted] or e-mail at Erica.H[redacted].
Colorado Residency Requirement:
Eligible applicants must be either a current Colorado resident or be able to provide proof of residency in Colorado within 30 days of the start date for the position, or they may be deemed ineligible for employment with the Community College of Aurora. Please contactwith any questions.
Community College of Aurora Inclusive Excellence Statement:
CCA embraces Inclusive Excellence because we want our students, staff, and faculty to learn and contribute within an inclusive environment. This means members of our college community will be active, respectful, and mindful of equity, diversity, and inclusion at all levels of engagement.
Inclusive Excellence will provide a foundation for student and institutional success. Recognizing our diversity is only the first step toward Inclusive Excellence.
We must also be intentional in valuing cultural differences and experiences, while incorporating them into practices, curricula, and policies.
