Head of Customer Retention ID-1017
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A company is looking for a Head of Customer Retention to enhance growth and profitability through effective renewal strategies. Key Responsibilities Develop and implement a comprehensive customer renewal strategy Collaborate with cross-functional teams to execute the renewal strategy effectively Create and deploy a renewal playbook for the Account Management team Required Qualifications10+ years of experience in customer renewal strategies at B2B SaaS or enterprise technology organizations Proven success in driving on-time renewal outcomes and high customer retention rates Exceptional analytical skills to translate complex data into actionable insights Ability to architect processes and systems for high performance Strong collaborative skills with cross-functional teams
