[Hiring] Manager, Professional Tax Services @Greenshades Software ID-8419

The Manager of Professional Tax Services leads and develops a team of Professional Payroll Tax specialists. Ensures timely & accurate tax processing for tax service clients. Ensures timely and efficient client support and issue resolution and fosters a culture of continuous improvement within the managed service team to enhance client satisfaction and retention. Responsible for ensuring training, onboarding, best practices and knowledge articles are in place. Identifies cross-selling and upselling opportunities as applicable.

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Live Chat Support, $40/hr, Remote, Entry Level, Part-Time
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Entry Level Phone Job, $42/hr, Remote, No Degree Required
Weekend Data Entry, $45/hr, Remote, No Experience
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Remote Moderator, $42/hr, Part-Time, Weekend, No Degree
Data Entry, $45/hr, Remote, Night Shift, College Student Job
Phone Support, Remote, $50/hr, No Experience, Part-Time
Virtual Assistant, No Experience, $42/hr, Remote, Weekend
Remote Customer Support, $45/hr, Part-Time, College Student
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Evening Virtual Assistant, Remote, $45/hr, No Experience
Weekend Customer Support, $42/hr, Remote, College Student
Remote Data Entry, $50/hr, No Experience, Evening/Night Job
Virtual Assistant, $42/hr, Remote, Weekend, Entry Level
Remote Phone Support, $45/hr, Evening, No Experience Required
Data Entry, No Experience, $50/hr, Remote, College Student
Remote Moderator, $40/hr, Weekend, No Degree, Part-Time
Live Chat Support, Remote, $42/hr, Night Shift, College Student
Phone Job, $50/hr, Remote, No Degree, Part-Time, Weekend
Data Entry, $45/hr, Remote, Evening, No Experience Required
Virtual Assistant, No Experience, $42/hr, Remote, Part-Time
Remote Customer Support, $50/hr, Night Shift, No Degree
Remote Data Entry, $40/hr, College Student Friendly, Part-Time
Live Chat Support, $42/hr, Weekend, Remote, No Degree
Virtual Assistant, Remote, $45/hr, Evening, No Experience
Remote Phone Job, $50/hr, College Student, Night Shift
Remote Moderator, $42/hr, Weekend, No Experience Required
Data Entry, No Degree, $45/hr, Part-Time, Remote Job
Customer Support, $50/hr, Remote, Evening/Night Job, No Degree
Virtual Assistant, $42/hr, Remote, Weekend, No Degree
Remote Live Chat, $45/hr, College Student, No Experience
Remote Data Entry, $40/hr, Part-Time, No Degree Required
Phone Support, $50/hr, Weekend, Remote, No Experience
Virtual Assistant, $42/hr, Evening, Remote, No Degree
Remote Customer Support, $45/hr, No Experience, Part-Time
Data Entry, $50/hr, Night Job, No Degree, Remote
Remote Moderator, $40/hr, College Student Friendly, Part-Time
Virtual Assistant, Remote, $42/hr, Weekend, No Experience
Remote Phone Job, $45/hr, Part-Time, No Degree Required
Customer Support, $50/hr, Night Job, Remote, No Experience
Data Entry, Remote, $42/hr, Evening Job, No Degree
Live Chat Support, $45/hr, Weekend, Remote, College Student
Virtual Assistant, Remote, $50/hr, Part-Time, Night Shift
Data Entry, $40/hr, No Experience, Remote, Weekend Job
Remote Phone Job, $45/hr, No Degree, College Student Friendly
Customer Support, $42/hr, Remote, Evening, No Experience
Virtual Assistant, $50/hr, Weekend, No Degree, Remote
Remote Data Entry, $40/hr, Part-Time, College Student Job
Phone Support, Remote, $42/hr, Evening/Night Shift
Virtual Assistant, No Degree, $45/hr, Remote, Part-Time
Live Chat Support, $50/hr, Remote, No Experience Required
Remote Moderator, $42/hr, College Student, Weekend Job
Data Entry, $45/hr, Remote, Night Job, No Degree
Virtual Assistant, $50/hr, Remote, Part-Time, Evening Job
Remote Customer Support, $42/hr, Weekend, No Experience
Phone Job, $45/hr, Remote, Night Shift, No Degree
Remote Live Chat, $50/hr, College Student, No Experience
Data Entry, $40/hr, Part-Time, Remote, Weekend Job
Virtual Assistant, $42/hr, Remote, No Experience, Evening
Remote Phone Support, $45/hr, Night Job, College Student
Remote Moderator, $50/hr, No Degree, Weekend, Part-Time
Virtual Assistant, $40/hr, Remote, Night Shift, No Experience
Customer Support, $42/hr, Remote, Part-Time, No Degree
Remote Data Entry, $45/hr, Weekend Job, College Student
Phone Support, Remote, $50/hr, No Experience, Night Shift
Virtual Assistant, $42/hr, Evening, Remote, College Student
Live Chat Support, $45/hr, Part-Time, Remote, No Degree
Data Entry, $50/hr, Remote, Evening Job, College Student
Virtual Assistant, $40/hr, Weekend, Remote, No Experience
Remote Phone Job, $42/hr, Night Shift, College Student Friendly
Remote Customer Support, $45/hr, No Degree, Evening Job
Virtual Assistant, $50/hr, Part-Time, Remote, Weekend Job
Data Entry, $40/hr, Evening Job, No Experience, Remote
Remote Live Chat, $42/hr, Weekend, No Degree, Part-Time
Virtual Assistant, $45/hr, No Experience, Remote, Night Job
Phone Job, $50/hr, Remote, Part-Time, College Student
Remote Data Entry, $42/hr, Evening/Night Job, No Experience
  • Oversee the quality processing of tax file submissions by the Professional Tax Services team, ensuring compliance with all regulatory requirements.
  • Ensure the successful and timely submission of filings and payments for assigned Tax Services clients to the best of your abilities.
  • Work with product management to ensure the correctness and quality of all Greenshades Tax Services documentation, including user guides and web content.
  • Stay up to date with payroll regulations and compliance requirements, ensuring that our services are in accordance with relevant laws and regulations.
  • Predict problems, spot trends, and constantly monitor for problems on the horizon.
  • Work with customer service to get in front of issues that would turn into problems.
  • See product problems, frequent issues, and constantly monitor the ticket flow each day.
  • Collaborate with internal teams, including Payroll Tax Specialists, Product & Implementations to ensure seamless service delivery, troubleshoot issues, and implement process improvements.
  • Oversee the utilization and optimization of payroll software, collaborating with the Development & Products teams to address any technical issues or software upgrades.
  • Handle complex payroll-related inquiries and escalations from clients, providing resolutions or liaising with internal teams for prompt assistance.
  • Perform other work as requested by your supervisor.
  • Lead and develop a high-performing team, providing training, coaching, guidance, and support as needed.
  • Monitor key performance indicators (KPIs) related to client satisfaction, renewal rates, and on-time delivery, and take corrective actions as needed.

Qualifications

  • Bachelor's degree in business administration, finance, or a related field or equivalent work experience
  • Certified Payroll Professional certification strongly preferred
  • Minimum of 4 years of experience in client services or account management roles, preferably within the payroll or HR services industry.
  • Power BI experience preferred but not required
  • Proven track record of driving client satisfaction, retention, and growth.
  • Strong leadership skills with the ability to inspire and motivate a team.
  • Excellent communication and interpersonal skills, with the ability to build rapport with clients and internal stakeholders.
  • Detail-oriented with strong analytical and problem-solving skills.
  • Knowledge of payroll processing and tax compliance regulations preferred.
  • Ability to thrive in a fast-paced, dynamic environment and adapt to changing priorities
  • This is a remote position.

Experience Requirements

  • Manager/Supervisor
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