Information Technology - Technology Trainer Technology Trainer ID-1021
This part-time position is a unique opportunity for a passionate individual to work with THE CLIENT to empower older adults by helping them thrive in the digital world and harness technology to achieve their personal goals. Trainers are the face of THE CLIENT to older adults; in addition to delivering THE CLIENT curriculum and offering technology support, trainers serve as “brand ambassadors” and are responsible for communicating the THE CLIENT culture of excellence, curiosity, and attitude.
Trainers teach THE CLIENT’ curriculum using books and online resources specifically designed for older adults. In person classes typically meet twice a week for ten weeks. Virtual programs are primarily one-off sessions focused around particular technology topics. Trainer schedules will vary each quarter. Remote Data Entry, No Experience, $40/hr, Part-Time
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Trainers guide participants in sending emails, exploring their interests online, connecting with family and friends on social media, banking online, starting small businesses, and much more. Our trainers are also fundamental in creating a community of support among participants.
This position requires solid proficiency in common software applications and devices, but more important is a dedication to teaching and the ability to effectively communicate the relevance of technology to seniors’ lives. A successful candidate will possess a high degree of patience, creativity, dependability, and problem-solving ability, along with a sense of humor and a strong commitment to social change.
Responsibilities:
- Teaching technology courses virtually and in-person using the THE CLIENT curriculum and approach
- Creating a comfortable and supportive learning environment
- Offering personalized support to callers on the Senior Planet hotlines
- Making outbound calls to Senior Planet members
- Maintaining professionalism at all times
- Representing and promoting Senior Planet culture and opportunities to course participants
- Engaging in regular communication with THE CLIENT staff, including feedback on site issues, curriculum, etc.
- Coordinating with site staff, including site visits, graduations, etc.
- Submitting paperwork in a timely manner
- Collecting surveys and evaluations
- Entering data into Salesforce database
- Participating in trainer meetings and other training events
- Recruiting participants, as needed
- Participating in special projects, as needed (ex. outreach, curriculum, etc.)
- Supervising volunteers who assist classes, as needed Degree of autonomy and independent judgment
Decision-making authority
Technology Trainers have limited decision-making authority and must adhere to THE CLIENT training standards, approaches, and methodologies throughout all interactions with participants.
Diversity of the challenge
Technology Trainers have a diverse, albeit narrow, challenge. They are responsible for working with older adults aged 60+ in myriad settings who all possess different levels of experience and skills related to tech adoption and digital literacy. This complex set of situations forces Technology Trainers to think on their feet, act quickly, and apply a broad brush to different circumstances.
Primary nature of interaction the position has with others – informative/coaching
• Technology Trainers’ interactions with others (customers, I.e., seniors) are predominantly educational and coaching in nature. They are largely assigned to help THE CLIENT and Senior Planet participants master technology skills with broader applications to daily life. Internally, trainers work with their counterparts and other THE CLIENT program staff to retrieve assignments and connect about best practices.
Potential impact on THE CLIENT’s success (directly or indirectly) -
THE CLIENT’s success is predicated on engaging their membership base with services, resources, and offerings that speak to the 50+ market. Technology Trainers are on the front lines, delivering Senior Planet programs through our affiliation with THE CLIENT and are therefore closely tied to THE CLIENT’s success and growth as an organization. The more individuals Technology Trainers interact with, the more successful and far-reaching THE CLIENT and THE CLIENT impact will be across the country.
Qualifications:
- Excellent speaking and communication skills
- Ability to communicate technical information clearly in English, English and Mandarin OR English and Spanish
- Experience teaching teenagers, adults, and/or seniors, preferable
- Proficiency with Windows computers, iOS, popular social media sites, and other common technologies/devices
- Comfortable traveling to various senior/community centers as needed, when/if safe to do so
- Ability to work independently and as part of a training team
- Superior time-management skills
- Flexibility, patience, and a sense of humor
- Minimum of 1 year experience in a professional work setting
About Mindlance:
Founded in 1999, Mindlance has been ranked as one of the fastest growing US Staffing firms by SIA for 9 consecutive years. We provide workforce solutions to Global 1000 companies in Technology, Engineering, Finance, Clinical Research, Scientific, Digital/Creative/Marketing space.
Mindful of the opportunity gap, we provide balanced solutions for both employers and job seekers—elevating the standards of recruitment practice to a whole new level. Our aim is to make a difference in the lives of job seekers by providing them with opportunities that broaden career horizons and expand skill sets. We take pride in being a strong driver of mindfulness and balance at workplace.
EEO:
“Mindlance is an Equal Opportunity Employer and does not discriminate in employment on the basis of – Minority/Gender/Disability/Religion/LGBTQI/Age/Veterans.”
