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Lead Data Analyst, Customer Experience (Remote) ID-8178

We are proud to be a member of the Rentokil family of companies, the global leader in Pest Control and other services across more than 90 countries. We pride ourselves on being a trusted partner to many of the world's leading brands and serve consumer and business customers across multiple industries. We are extremely proud of our legacy of excellence and constantly work to fulfill our mission to "protect people, enhance lives, and preserve the planet."

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The role leads the development and maintenance of solutions related to end-to-end customer experience data; analytical reporting, business trends and correlations, to predictive modelling which will assist with prioritization and optimization of business initiatives as they relate to improving efficiency and quality of the customer experience.  This includes technical design, process design, partnership with data architecture teams to ensure data quality and governance across shared systems and shared applications. 


Key Performance Indicators 

  • Quality measure of data science solutions

  • Accuracy measure of predictions

  • Average time from requirements to recommendations

  • Measure of insights generated per month

  • Efficiency gained or business value created through recommendations derived from data science analysis/modelling

Principal Duties and Responsibilities

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Responsibilities and essential job functions include but are not limited to the following:

  • Lead data mining and collection procedures; maintain governance with data architecture and business intelligence teams

  • Ensure data quality and integrity

  • Interpret and analyze data problems; translate into meaningful information and visualizations to executive leadership, market leaders and other department heads

  • Conceive of, develop, plan and prioritize data projects in partnership with Cx leadership

  • Build analytic systems and predictive models to support ongoing and future data needs

  • Test and evaluate performance of recommended solutions, quantify outcomes and manage tuning cycle for ongoing improvement to systems and models

  • Experiment with new models and techniques to ensure our solutions grow with us

  • Align all data projects with organization goals

  • Build relationships with managers and leaders to size analytical opportunities and create delivery plans to ensure we are positioned to support quality business cases and deliver ROI

  • Facilitate analytical conversations with the business around “the art of the possible using data science”, explore data from a modelling perspective, and perform initial exploratory data analysis to assess business value

  • Ensure model implementations conform to regulatory requirements and produce clear documentation to support

  • Manage analytical projects and coordinate activities with other shared service partners by prioritizing relevant activities and providing subject matter expertise

  • Undertake personal development to ensure up to date skills and knowledge

Required Experience

  • Seven (7) years of relevant experience in data science or related analytical field

  • Advanced knowledge of statistical / data mining methods and application

  • Advanced knowledge of statistical and analytical model development 

  • Advanced knowledge of data modelling techniques and tools; R, Python, SAS, etc

  • Advanced knowledge of visualization tools like PowerBI, Tableau, Quik, etc.

Required Leadership Traits and Characteristics

  • Strong project management, collaboration and communication skills

  • Ability to apply logic and reasoning to identify/implement solutions to complex business problems

  • Business and financial acumen

  • Curiosity and drive to learn and keep up with market trends and innovations

  • Ability to lead, mentor and motivate a team, engage and influence stakeholders at all levels

  • Able to adapt and be flexible in a complex transformational environment

  • Clearly and confidently convey information to a wide audience

  • Open to alternative solutions; ability to use logic to evaluate and measure strength and weakness

  • Establish and maintain a high level of trust and credibility

Formal Education, Qualifications or Training

  • Master’s Degree in Computational Mathematics, Statistics or related field

  • Certified specialist in predictive analytics or other data science related certifications

#LI-Remote

Why Choose Us?

A career with the Rentokil family of companies can be a professional trajectory filled with opportunity. We pride ourselves on being a world-class team that rewards high performance, and we love to promote from within. We offer competitive pay and many of our roles offer performance incentives.

Below you'll find information about some of what we have to offer. All Full-Time Colleagues qualify for the following and Part-Time Colleagues qualify for most benefits after they meet certain criteria.


Click here to read more about our Total Rewards Program which includes: 

Professional and Personal Growth

  • Multiple avenues to grow your career

  • Training and development programs available

  • Tuition Reimbursement benefits (for FT Colleagues)


Health and Wellness

  • Health benefits including Medical, Dental, Vision, Disability, and Life Insurance plus much more

  • Full-time colleagues are eligible to begin enrollment immediately upon hire with benefits starting on day 1


Savings and Retirement

  • 401(k) retirement plan with company-matching contributions 

 
Work-Life Balance

  • Vacation days & sick days

  • Company-paid holidays & floating holidays

  • A company mindset that prioritizes health, safety, and flexibility


We are looking for individuals who want to make a difference where our customers live and work.  Is that you?
 

This company is a Drug Free workplace.

Rentokil is committed to complying with all Federal, State, and local laws related to the employment of qualified individuals with disabilities.

By applying to this position, you consent to receive an initial text message to collect your communication preferences. Message and data rates may apply. You can opt-out any time.

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

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Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

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