Staff User Experience Researcher ID-11178
Changing the world through digital experiences is what Adobe’s all about. We give everyone—from emerging artists to global brands—everything they need to design and deliver exceptional digital experiences! We’re passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen.
We’re on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours!
Who we are looking for
As a Staff User Researcher, you will be a driving force behind our commitment to deliver exceptional user experiences. In this pivotal role, you will strike a careful balance between conducting detailed, hands-on micro-research and usability evaluations to uncover user insights, while also leading strategic user research initiatives that shape product vision. As the dedicated Researcher on this product team, you thrive as an independent and proactive leader.
Key Responsibilities
User Research Strategy and Execution
- Develop and implement a comprehensive Research strategy that aligns with organizational goals and product roadmaps.
- Implement hands-on, micro-level usability research to unveil intricate customer problems and perspectives, recognizing that sometimes the smallest details can have the biggest impact on user experience.
- Lead sophisticated, cross-functional research that spans multiple products or platforms, ensuring consistency and coherence in the user experience.
Virtual Assistant, $45/hr, Remote, No Experience, Night Job
Entry-Level Remote Data Entry, $50/hr, Evening Job
Customer Support, No Degree, $40/hr, Remote, Weekend Job
Remote Phone Job, $42/hr, Part-Time, College Student Friendly
Virtual Assistant, $40/hr, Remote, No Degree, Night Job
Part-Time Data Entry, $45/hr, Remote, College Student Friendly
Remote Moderator, No Degree, $50/hr, Evening, Weekend Job
Remote Customer Support, $42/hr, Night Job, No Experience
Live Chat Support, $40/hr, Remote, Entry Level, Part-Time
Virtual Assistant, Remote, $42/hr, Weekend, No Experience
Remote Data Entry, $45/hr, No Degree, Night Shift
Part-Time Customer Support, $40/hr, Remote, College Student
Remote Live Chat, $50/hr, Part-Time, Evening/Night Job
Entry Level Phone Job, $42/hr, Remote, No Degree Required
Weekend Data Entry, $45/hr, Remote, No Experience
Remote Virtual Assistant, $40/hr, Evening, Part-Time Job
Remote Moderator, $42/hr, Part-Time, Weekend, No Degree
Data Entry, $45/hr, Remote, Night Shift, College Student Job
Phone Support, Remote, $50/hr, No Experience, Part-Time
Virtual Assistant, No Experience, $42/hr, Remote, Weekend
Remote Customer Support, $45/hr, Part-Time, College Student
Data Entry, Remote, $40/hr, Night Shift, No Degree
Evening Virtual Assistant, Remote, $45/hr, No Experience
Weekend Customer Support, $42/hr, Remote, College Student
Remote Data Entry, $50/hr, No Experience, Evening/Night Job
Remote Live Chat, $40/hr, Part-Time, No Degree Required
Virtual Assistant, $42/hr, Remote, Weekend, Entry Level
Remote Phone Support, $45/hr, Evening, No Experience Required
Data Entry, No Experience, $50/hr, Remote, College Student
Remote Moderator, $40/hr, Weekend, No Degree, Part-Time
Live Chat Support, Remote, $42/hr, Night Shift, College Student
Phone Job, $50/hr, Remote, No Degree, Part-Time, Weekend
Data Entry, $45/hr, Remote, Evening, No Experience Required
Virtual Assistant, No Experience, $42/hr, Remote, Part-Time
Remote Customer Support, $50/hr, Night Shift, No Degree
Remote Data Entry, $40/hr, College Student Friendly, Part-Time
Live Chat Support, $42/hr, Weekend, Remote, No Degree
Virtual Assistant, Remote, $45/hr, Evening, No Experience
Remote Phone Job, $50/hr, College Student, Night Shift
Remote Moderator, $42/hr, Weekend, No Experience Required
Data Entry, No Degree, $45/hr, Part-Time, Remote Job
Customer Support, $50/hr, Remote, Evening/Night Job, No Degree
Virtual Assistant, $42/hr, Remote, Weekend, No Degree
Remote Live Chat, $45/hr, College Student, No Experience
Remote Data Entry, $40/hr, Part-Time, No Degree Required
Phone Support, $50/hr, Weekend, Remote, No Experience
Virtual Assistant, $42/hr, Evening, Remote, No Degree
Remote Customer Support, $45/hr, No Experience, Part-Time
Data Entry, $50/hr, Night Job, No Degree, Remote
Remote Moderator, $40/hr, College Student Friendly, Part-Time
Virtual Assistant, Remote, $42/hr, Weekend, No Experience
Remote Phone Job, $45/hr, Part-Time, No Degree Required
Customer Support, $50/hr, Night Job, Remote, No Experience
Data Entry, Remote, $42/hr, Evening Job, No Degree
Live Chat Support, $45/hr, Weekend, Remote, College Student
Virtual Assistant, Remote, $50/hr, Part-Time, Night Shift
Data Entry, $40/hr, No Experience, Remote, Weekend Job
Remote Phone Job, $45/hr, No Degree, College Student Friendly
Customer Support, $42/hr, Remote, Evening, No Experience
Virtual Assistant, $50/hr, Weekend, No Degree, Remote
Remote Data Entry, $40/hr, Part-Time, College Student Job
Phone Support, Remote, $42/hr, Evening/Night Shift
Virtual Assistant, No Degree, $45/hr, Remote, Part-Time
Live Chat Support, $50/hr, Remote, No Experience Required
Remote Moderator, $42/hr, College Student, Weekend Job
Data Entry, $45/hr, Remote, Night Job, No Degree
Virtual Assistant, $50/hr, Remote, Part-Time, Evening Job
Remote Customer Support, $42/hr, Weekend, No Experience
Phone Job, $45/hr, Remote, Night Shift, No Degree
Remote Live Chat, $50/hr, College Student, No Experience
Data Entry, $40/hr, Part-Time, Remote, Weekend Job
Virtual Assistant, $42/hr, Remote, No Experience, Evening
Remote Phone Support, $45/hr, Night Job, College Student
Remote Moderator, $50/hr, No Degree, Weekend, Part-Time
Virtual Assistant, $40/hr, Remote, Night Shift, No Experience
Customer Support, $42/hr, Remote, Part-Time, No Degree
Remote Data Entry, $45/hr, Weekend Job, College Student
Phone Support, Remote, $50/hr, No Experience, Night Shift
Virtual Assistant, $42/hr, Evening, Remote, College Student
Live Chat Support, $45/hr, Part-Time, Remote, No Degree
Data Entry, $50/hr, Remote, Evening Job, College Student
Virtual Assistant, $40/hr, Weekend, Remote, No Experience
Remote Phone Job, $42/hr, Night Shift, College Student Friendly
Remote Customer Support, $45/hr, No Degree, Evening Job
Virtual Assistant, $50/hr, Part-Time, Remote, Weekend Job
Data Entry, $40/hr, Evening Job, No Experience, Remote
Remote Live Chat, $42/hr, Weekend, No Degree, Part-Time
Virtual Assistant, $45/hr, No Experience, Remote, Night Job
Phone Job, $50/hr, Remote, Part-Time, College Student
Remote Data Entry, $42/hr, Evening/Night Job, No Experience
Remote Moderator, $45/hr, No Degree, Weekend Job, Part-Time
Live Chat Support, $50/hr, Remote, Night Shift, No Degree
Virtual Assistant, $40/hr, Weekend, College Student, Remote
Remote Phone Job, $42/hr, Part-Time, No Experience Required
Remote Data Entry, $45/hr, No Degree, Weekend, Night Job
Virtual Assistant, $50/hr, Evening, Remote, College Student
Customer Support, $42/hr, Weekend Job, Remote, No Degree
Phone Support, $45/hr, Remote, No Experience, Evening Job
Data Entry, $50/hr, Night Shift, No Degree, Remote Job
Product Vision
- Collaborate with leadership and product teams to craft the long-term mission and tactical plan for our products, ensuring a deep integration of end-user desires and behaviors.
- Take on the role of a passionate advocate for human-centric design approaches, fostering an organizational culture that prioritizes customer understanding and addresses the needs of our diverse user base.
Collaborator Engagement and Influence
- Possess exceptional leadership skills, encouraging positive relationships with collaborators across multiple subject areas, including executive leadership.
- Apply your expertise and credibility to influence decision-making at the highest levels, ensuring user insights are reflected in the product's strategic roadmap.
- Mentor and guide a team of Designers, Product Managers, and Engineers who conduct their own customer research efforts, providing leadership, mentorship, and oversight to ensure high-quality outcomes.
Storytelling and Communication Mastery
- Craft compelling narratives that bring user insights to life, using video, data visualization, personas, journey maps, and other techniques to effectively communicate research findings.
- Excellent communicator with strong presentation design skills and exceptional written and verbal communication skills.
- Through your leadership and influence, inspire all teams to adopt user compassion as motivation underpinning our product development.
Qualifications
- Demonstrated ability in user research, leading research initiatives and influencing thinking to improve outcomes for the end user.
- Extensive expertise in mixed-methodologies, including usability testing, interviews, surveys, field studies, and data analysis techniques.
- Exceptional analytical and problem-solving skills, with the ability to synthesize complex data into actionable insights and strategic recommendations.
- Excellent communication and presentation skills, with the ability to tailor messaging to diverse audiences, from product teams to executive leadership and external partners.
- Validated ability to lead, mentor, and develop user research teams, fostering a culture of continuous learning and improvement.
- Exceptional consensus-building skills to drive alignment across a wide range of teams.
- Proven experience in shaping how collaborators think based on user insights.
- Strong leadership and collaboration skills, with the ability to work optimally in cross-functional and matrixed environments.
Nice-to-Haves
- Proven track record of generating, synthesizing, and communicating user insights into recommendations that drive product strategy within the creative software domain.
- Strong skills in data analysis and quantitative research methods, enabling the extraction of valuable insights from large datasets.
- Deep understanding of creative processes and workflows, gained through hands-on research engagement.
- Proven thought leadership and expertise in understanding user expectations, adoption barriers, and limitations of AI technologies, particularly in the context of creative and generative AI applications.
- Comprehensive knowledge of Adobe's suite of creative products and their role within end-to-end creative workflows.
- Advanced degree or equivalent experience in Human-Computer Interaction, Psychology, Design, or a similar field.
This role offers a unique opportunity to shape the future of user experiences at Adobe. If you are an independent, seasoned user researcher with a passion for leadership, storytelling, and advocating for user needs, we encourage you to apply.