Asset Protection Specialist - Park Meadows in Lone Tree ID-11591
About the position
lululemon is an innovative performance apparel company for yoga, running, training, and other athletic pursuits. Setting the bar in technical fabrics and functional design, we create transformational products and experiences that support people in moving, growing, connecting, and being well. We owe our success to our innovative product, emphasis on stores, commitment to our people, and the incredible connections we make in every community we're in. As a company, we focus on creating positive change to build a healthier, thriving future. In particular, that includes creating an equitable, inclusive and growth-focused environment for our people. The Asset Protection team fosters a culture of safety and security, empowering individuals and teams to ensure the well-being of our people and business. We are responsible for asset protection across regions, partners, and business units, aligning with gratitude and appreciation. The Asset Protection Specialist plays a critical role in educating and enrolling retail store teams in our global priorities: Well Being, Risk Mitigation, Financial Value, and Social Impact.
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Remote Customer Support, $45/hr, Part-Time, College Student
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Evening Virtual Assistant, Remote, $45/hr, No Experience
Weekend Customer Support, $42/hr, Remote, College Student
Remote Data Entry, $50/hr, No Experience, Evening/Night Job
Remote Live Chat, $40/hr, Part-Time, No Degree Required
Virtual Assistant, $42/hr, Remote, Weekend, Entry Level
Remote Phone Support, $45/hr, Evening, No Experience Required
Data Entry, No Experience, $50/hr, Remote, College Student
Remote Moderator, $40/hr, Weekend, No Degree, Part-Time
Live Chat Support, Remote, $42/hr, Night Shift, College Student
Phone Job, $50/hr, Remote, No Degree, Part-Time, Weekend
Data Entry, $45/hr, Remote, Evening, No Experience Required
Virtual Assistant, No Experience, $42/hr, Remote, Part-Time
Remote Customer Support, $50/hr, Night Shift, No Degree
Remote Data Entry, $40/hr, College Student Friendly, Part-Time
Live Chat Support, $42/hr, Weekend, Remote, No Degree
Virtual Assistant, Remote, $45/hr, Evening, No Experience
Remote Phone Job, $50/hr, College Student, Night Shift
Remote Moderator, $42/hr, Weekend, No Experience Required
Data Entry, No Degree, $45/hr, Part-Time, Remote Job
Customer Support, $50/hr, Remote, Evening/Night Job, No Degree
Virtual Assistant, $42/hr, Remote, Weekend, No Degree
Remote Live Chat, $45/hr, College Student, No Experience
Remote Data Entry, $40/hr, Part-Time, No Degree Required
Phone Support, $50/hr, Weekend, Remote, No Experience
Virtual Assistant, $42/hr, Evening, Remote, No Degree
Remote Customer Support, $45/hr, No Experience, Part-Time
Data Entry, $50/hr, Night Job, No Degree, Remote
Remote Moderator, $40/hr, College Student Friendly, Part-Time
Virtual Assistant, Remote, $42/hr, Weekend, No Experience
Remote Phone Job, $45/hr, Part-Time, No Degree Required
Customer Support, $50/hr, Night Job, Remote, No Experience
Data Entry, Remote, $42/hr, Evening Job, No Degree
Live Chat Support, $45/hr, Weekend, Remote, College Student
Virtual Assistant, Remote, $50/hr, Part-Time, Night Shift
Data Entry, $40/hr, No Experience, Remote, Weekend Job
Remote Phone Job, $45/hr, No Degree, College Student Friendly
Customer Support, $42/hr, Remote, Evening, No Experience
Virtual Assistant, $50/hr, Weekend, No Degree, Remote
Remote Data Entry, $40/hr, Part-Time, College Student Job
Phone Support, Remote, $42/hr, Evening/Night Shift
Virtual Assistant, No Degree, $45/hr, Remote, Part-Time
Live Chat Support, $50/hr, Remote, No Experience Required
Remote Moderator, $42/hr, College Student, Weekend Job
Data Entry, $45/hr, Remote, Night Job, No Degree
Virtual Assistant, $50/hr, Remote, Part-Time, Evening Job
Remote Customer Support, $42/hr, Weekend, No Experience
Phone Job, $45/hr, Remote, Night Shift, No Degree
Remote Live Chat, $50/hr, College Student, No Experience
Data Entry, $40/hr, Part-Time, Remote, Weekend Job
Virtual Assistant, $42/hr, Remote, No Experience, Evening
Remote Phone Support, $45/hr, Night Job, College Student
Remote Moderator, $50/hr, No Degree, Weekend, Part-Time
Virtual Assistant, $40/hr, Remote, Night Shift, No Experience
Customer Support, $42/hr, Remote, Part-Time, No Degree
Remote Data Entry, $45/hr, Weekend Job, College Student
Phone Support, Remote, $50/hr, No Experience, Night Shift
Virtual Assistant, $42/hr, Evening, Remote, College Student
Live Chat Support, $45/hr, Part-Time, Remote, No Degree
Data Entry, $50/hr, Remote, Evening Job, College Student
Virtual Assistant, $40/hr, Weekend, Remote, No Experience
Remote Phone Job, $42/hr, Night Shift, College Student Friendly
Remote Customer Support, $45/hr, No Degree, Evening Job
Virtual Assistant, $50/hr, Part-Time, Remote, Weekend Job
Data Entry, $40/hr, Evening Job, No Experience, Remote
Remote Live Chat, $42/hr, Weekend, No Degree, Part-Time
Virtual Assistant, $45/hr, No Experience, Remote, Night Job
Phone Job, $50/hr, Remote, Part-Time, College Student
Remote Data Entry, $42/hr, Evening/Night Job, No Experience
Remote Moderator, $45/hr, No Degree, Weekend Job, Part-Time
Live Chat Support, $50/hr, Remote, Night Shift, No Degree
Virtual Assistant, $40/hr, Weekend, College Student, Remote
Remote Phone Job, $42/hr, Part-Time, No Experience Required
Remote Data Entry, $45/hr, No Degree, Weekend, Night Job
Virtual Assistant, $50/hr, Evening, Remote, College Student
Customer Support, $42/hr, Weekend Job, Remote, No Degree
Phone Support, $45/hr, Remote, No Experience, Evening Job
Data Entry, $50/hr, Night Shift, No Degree, Remote Job
Responsibilities
- Understand and communicate lululemon Asset Protection policies and applicable operating procedures at their respective location(s).
- Maintain a visible presence at the store entrance to ensure a welcoming, safe, and secure environment.
- Lead and support emergency and crisis incidents affecting the store.
- Address team well-being and safety concerns, reporting incidents promptly to store leadership and asset protection support teams.
- Partner with the Store Manager and Assistant Managers who are responsible for training the team to report theft or fraud incidents consistently, providing education to eliminate bias.
- Maintain strong relationships with law enforcement officials to facilitate effective communication and cooperation.
- Support ongoing training on AP-related topics as needed, adding additional context and clarification when delivered in monthly staff meetings.
- Ensure 100% compliance with quarterly First Aid Training, conduct monthly safety walkthroughs, and administer physical and psychological First Aid as needed.
- Review inventory accuracy reports and create action plans to address compliance and operational gaps.
- Support the team in resolving AP-related guest feedback and addressing concerns or escalations.
- Move dynamically on the floor to address escalations, support the team, and meet the needs of the business.
- Interact with guests to ensure a great guest experience in a manner that values guests' time.
- Partner with floor leaders to assess and address Asset Protection risks, gathering intelligence from store leaders and field asset protection team.
- Foster a respectful and inclusive team environment, welcoming and celebrating differences.
- Establish supportive relationships with all team members.
- Educate and coach leadership on effective theft and safety reporting to ensure consistency when the AP Specialist is not present.
- Educate the store team on risk-related incidents affecting the community.
- Collaborate with AP Partner and ORC Investigators to enhance theft-related reporting and response quality.
- Build relationships with neighboring retailers, property security teams, and in-region lululemon stores to mitigate risk.
- Work directly with local law enforcement on case building, reporting, and legal proceedings.
- Report directly to the Asset Protection Manager and maintain a dotted line reporting relationship with the Store Manager.
- Adhere to People Safety policies and procedures to maintain a safe work environment.
- Perform tasks in compliance with applicable policies, procedures, and laws.
- Input theft, fraud, or safety incidents into case management systems to support investigations.
- Review SOP compliance and accuracy in Inventory Operations, collaborating with in-store product and operations leaders to determine actions and provide necessary training.
- Monitor compliance with opening and closing processes.
Requirements
- Legally authorized to work in the country where the store is located.
- Must be 18 years or older.
- Proof of Right to Work and related documents (EMEA only).
- Ability to travel to the assigned store(s).
- Ability to work as part of a team and independently.
- Ability to maintain a visible presence throughout the store.
- Calm demeanor in stressful situations.
- Comfortable working in an environment with bright lights and loud music.
- Strong ethical standards and ability to handle confidential information with accuracy and discretion.
- Previous customer service experience with frequent customer interactions.
- Previous leadership experience, coaching others to achieve performance goals.
Nice-to-haves
- Education: High school diploma, GED, or equivalent.
- Experience: 1 year of retail/sales leadership experience.
- Collaboration: Direct or indirect experience in retail Asset Protection or lost prevention, and/or law enforcement.
Benefits
- Extended health and dental benefits, and mental health plans.
- Paid time off.
- Savings and retirement plan matching.
- Generous employee discount.
- Fitness & yoga classes.
- Parenthood top-up.
- Extensive catalog of development course offerings.
- People networks, mentorship programs, and leadership series.
