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Baldwin Family Village House Manager ID-8265

About the position

The House Manager at Baldwin Family Village is responsible for overseeing the daily operations of the facility, ensuring a supportive environment for residents and visitors. This role involves managing relationships with vendors, coordinating maintenance, and providing direct support to residents, including life skills instruction and orientation. The House Manager works closely with the Director and Case Manager to monitor resident progress and maintain effective communication within the team.

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Responsibilities

  • Greet and assist all visitors and provide general support.
  • Answer multi-line phone calls and direct calls to appropriate staff or take messages.
  • Manage relationships with vendors and service providers, ensuring timely invoicing and payments.
  • Organize and inventory donations and prepare donor thank-you letters.
  • Update the Donor Database accordingly.
  • Coordinate all maintenance and repairs.
  • Supervise the safekeeping of facility keys and respond to staff requests for key usage.
  • Maintain inventory of office supplies and communicate monthly needs to the Director.
  • Work directly with residents to provide new resident orientation and life skills instruction.
  • Address immediate basic needs for families entering the shelter, including orientation to facility rules and schedules.
  • Maintain communication with Directors regarding resident progress and accountability.
  • Meet regularly with the Case Manager to review resident case plans and participation status.
  • Assist in interviewing potential transitional housing residents.
  • Promote activities to enhance daily living and parenting skills.
  • Encourage resident participation in volunteer opportunities.
  • Administer routine and random drug tests to residents as needed.
  • Provide supplies to meet basic needs such as snacks, meals, linens, and hygiene items.
  • Conduct room checks to ensure cleanliness and safety, communicating needs to the Director.
  • Reinforce cost-saving measures and evaluate workflow processes.
  • Coordinate periodic review and revision of program procedures with the Director.
  • Support employee development and perform other tasks as requested by the Director.

Requirements

  • Bachelor's Degree in a compatible field preferred.
  • Valid driver's license and auto liability insurance.
  • Excellent communication and sensitivity skills.
  • 1-2 years of related experience.
  • Proficiency in Microsoft Word, Excel, and Google Suite.
  • Ability to document events and carry out scheduled or spontaneous tasks.
  • Proven ability to work under supervision and with high attention to detail.
  • Demonstrated ability to adapt and function in a diverse environment.
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