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Call Center Representative - Part Time ID-8113

Who are you?
You are a caring and dedicated professional who is passionate about providing excellent customer service. You enjoy regularly being on the phone and working within a high volume call center environment. You recognize the need for professional behavior to ensure that we have excellent customer service recognition for all incoming calls...
This position works anywhere from 20-30 hours/week between the hours of 7:30am-6pm. The ideal candidate will have flexibility for varying hours between our hours of operation within the call center to ensure appropriate coverage.
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Under the guidance of the Client Support Supervisor, you will receive and route all incoming phone calls to the appropriate destination utilizing a multi-line phone system. You will maintain positive call and service metrics, while also inputting data into the client electronic health record and maintaining confidentiality. You have keen attention to detail in order to accurately obtain and enter client's health record information which may include demographics, insurance, health history information for new clients.
You enjoy building and maintaining relationships with both clients and family members via phone by answering general questions about the organization and programs by utilizing the policies, procedures, and telephone script. Assist the clients with needs that may include scheduling/rescheduling, cancellations, and confirmations of appointments. Process and monitor authorizations for release of client information. Monitor the automated appointment reminder system, staff alerts, and client messages.
You have:
? HSD/GED
? A valid driver's license and the ability to maintain auto insurance
? CPR/First Aid Certification or the willingness to obtain one, as well as the willingness to submit to background check and fingerprinting
? Ability to regularly use various computer apps including Microsoft Office, our HRIS, EHR, and other online systems, with multiple logins often simultaneously
Preferably:
? Previous experience working in a call center environment
? Customer service skills
Who are we?
We are a team of passionate individuals who work to provide prevention and specialized behavioral health and substance abuse services to individuals, youths and families in our multi-cultural communities in order to strengthen family life and promote personal growth. We offer a nurturing environment focused on personal growth and self-care through trainings and the development of skills. Our organization is dedicated to supplying employees with the necessary skills and tools necessary to be successful in their roles.
Our employees are offered Health Insurance, Health Savings Account (HSA), Teledoc, Dental Insurance, Vision Insurance, Life and AD&D Insurance, Voluntary Life Insurance, Employee Assistance Program (EAP), PTO, Paid Holidays, and 403(b) Retirement.
Family Resource Center is an Equal Opportunity Employer and a Drug Free Work Place, with policies prohibiting the use, possession, and/or distribution of medical marijuana as well as smoking, vaping, or other use of tobacco on our premises. We base employment on qualifications, merit, and organizational/community need. Our goal is to be a diverse workforce representative of the citizens we serve.
If you require accommodations for the application process or to perform the essential job functions due to a disability, please contact the Human Resources Department at humanresources@frcohio.org. We are committed to providing appropriate accommodations to ensure equal opportunities for all applicants.
We?d love to hear from you! 

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

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