Customer Care Pharmacy Technician - FULLY REMOTE POSITION- DFW TX Residents Only ID-10646
Primary responsibilities of the Customer Care Representative (CCR) are to answer pharmacy customer inquiries and/or resolve issues/concerns in order to support customers. This position ensures that all calls received from customers are handled promptly, efficiently, and accurately to ensure quality services are provided to Heritage customers.
ESSENTIAL FUNCTIONS
Virtual Assistant, $45/hr, Remote, No Experience, Night Job
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Remote Moderator, No Degree, $50/hr, Evening, Weekend Job
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Live Chat Support, $40/hr, Remote, Entry Level, Part-Time
Virtual Assistant, Remote, $42/hr, Weekend, No Experience
Remote Data Entry, $45/hr, No Degree, Night Shift
Part-Time Customer Support, $40/hr, Remote, College Student
Remote Live Chat, $50/hr, Part-Time, Evening/Night Job
Entry Level Phone Job, $42/hr, Remote, No Degree Required
Weekend Data Entry, $45/hr, Remote, No Experience
Remote Virtual Assistant, $40/hr, Evening, Part-Time Job
Remote Moderator, $42/hr, Part-Time, Weekend, No Degree
Data Entry, $45/hr, Remote, Night Shift, College Student Job
Phone Support, Remote, $50/hr, No Experience, Part-Time
Virtual Assistant, No Experience, $42/hr, Remote, Weekend
Remote Customer Support, $45/hr, Part-Time, College Student
Data Entry, Remote, $40/hr, Night Shift, No Degree
Evening Virtual Assistant, Remote, $45/hr, No Experience
Weekend Customer Support, $42/hr, Remote, College Student
Remote Data Entry, $50/hr, No Experience, Evening/Night Job
Remote Live Chat, $40/hr, Part-Time, No Degree Required
Virtual Assistant, $42/hr, Remote, Weekend, Entry Level
Remote Phone Support, $45/hr, Evening, No Experience Required
Data Entry, No Experience, $50/hr, Remote, College Student
Remote Moderator, $40/hr, Weekend, No Degree, Part-Time
Live Chat Support, Remote, $42/hr, Night Shift, College Student
Phone Job, $50/hr, Remote, No Degree, Part-Time, Weekend
Data Entry, $45/hr, Remote, Evening, No Experience Required
Virtual Assistant, No Experience, $42/hr, Remote, Part-Time
Remote Customer Support, $50/hr, Night Shift, No Degree
Remote Data Entry, $40/hr, College Student Friendly, Part-Time
Live Chat Support, $42/hr, Weekend, Remote, No Degree
Virtual Assistant, Remote, $45/hr, Evening, No Experience
Remote Phone Job, $50/hr, College Student, Night Shift
Remote Moderator, $42/hr, Weekend, No Experience Required
Data Entry, No Degree, $45/hr, Part-Time, Remote Job
Customer Support, $50/hr, Remote, Evening/Night Job, No Degree
Virtual Assistant, $42/hr, Remote, Weekend, No Degree
Remote Live Chat, $45/hr, College Student, No Experience
Remote Data Entry, $40/hr, Part-Time, No Degree Required
Phone Support, $50/hr, Weekend, Remote, No Experience
Virtual Assistant, $42/hr, Evening, Remote, No Degree
Remote Customer Support, $45/hr, No Experience, Part-Time
Data Entry, $50/hr, Night Job, No Degree, Remote
Remote Moderator, $40/hr, College Student Friendly, Part-Time
Virtual Assistant, Remote, $42/hr, Weekend, No Experience
Remote Phone Job, $45/hr, Part-Time, No Degree Required
Customer Support, $50/hr, Night Job, Remote, No Experience
Data Entry, Remote, $42/hr, Evening Job, No Degree
Live Chat Support, $45/hr, Weekend, Remote, College Student
Virtual Assistant, Remote, $50/hr, Part-Time, Night Shift
Data Entry, $40/hr, No Experience, Remote, Weekend Job
Remote Phone Job, $45/hr, No Degree, College Student Friendly
Customer Support, $42/hr, Remote, Evening, No Experience
Virtual Assistant, $50/hr, Weekend, No Degree, Remote
Remote Data Entry, $40/hr, Part-Time, College Student Job
Phone Support, Remote, $42/hr, Evening/Night Shift
Virtual Assistant, No Degree, $45/hr, Remote, Part-Time
Live Chat Support, $50/hr, Remote, No Experience Required
Remote Moderator, $42/hr, College Student, Weekend Job
Data Entry, $45/hr, Remote, Night Job, No Degree
Virtual Assistant, $50/hr, Remote, Part-Time, Evening Job
Remote Customer Support, $42/hr, Weekend, No Experience
Phone Job, $45/hr, Remote, Night Shift, No Degree
Remote Live Chat, $50/hr, College Student, No Experience
Data Entry, $40/hr, Part-Time, Remote, Weekend Job
Virtual Assistant, $42/hr, Remote, No Experience, Evening
Remote Phone Support, $45/hr, Night Job, College Student
Remote Moderator, $50/hr, No Degree, Weekend, Part-Time
Virtual Assistant, $40/hr, Remote, Night Shift, No Experience
Customer Support, $42/hr, Remote, Part-Time, No Degree
Remote Data Entry, $45/hr, Weekend Job, College Student
Phone Support, Remote, $50/hr, No Experience, Night Shift
Virtual Assistant, $42/hr, Evening, Remote, College Student
Live Chat Support, $45/hr, Part-Time, Remote, No Degree
Data Entry, $50/hr, Remote, Evening Job, College Student
Virtual Assistant, $40/hr, Weekend, Remote, No Experience
Remote Phone Job, $42/hr, Night Shift, College Student Friendly
Remote Customer Support, $45/hr, No Degree, Evening Job
Virtual Assistant, $50/hr, Part-Time, Remote, Weekend Job
Data Entry, $40/hr, Evening Job, No Experience, Remote
Remote Live Chat, $42/hr, Weekend, No Degree, Part-Time
Virtual Assistant, $45/hr, No Experience, Remote, Night Job
Phone Job, $50/hr, Remote, Part-Time, College Student
Remote Data Entry, $42/hr, Evening/Night Job, No Experience
Remote Moderator, $45/hr, No Degree, Weekend Job, Part-Time
Live Chat Support, $50/hr, Remote, Night Shift, No Degree
Virtual Assistant, $40/hr, Weekend, College Student, Remote
Remote Phone Job, $42/hr, Part-Time, No Experience Required
Remote Data Entry, $45/hr, No Degree, Weekend, Night Job
Virtual Assistant, $50/hr, Evening, Remote, College Student
Customer Support, $42/hr, Weekend Job, Remote, No Degree
Phone Support, $45/hr, Remote, No Experience, Evening Job
Data Entry, $50/hr, Night Shift, No Degree, Remote Job
Reasonable Accommodations Statement
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Some of these job duties may be specific to individuals and may not be required at all or any time. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.
Essential Functions Statement(s)
- Confer with customers by telephone or in person to provide information about products and services.
- Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.
- Check to ensure that appropriate changes were made to resolve customers' problems.
- Contact customers to respond to inquiries or to notify them of investigation results.
- Meet customer satisfaction targets and performance goals as set by supervisor.
- Handle medium to large call volumes on a consistent basis.
- Have the ability to respond to customers via phone or internet.
- Handle authorizations and overrides for emergent fill medication for veterans as well as Marshal inmates.
- Generate faxes and emails.
- Update requested doctors to POC lists.
- Update requested formulary changes.
- Set-up and update of new clinic for the VA.
- Assisting Account Managers with new pharmacy USM detainee RX program.
- Medical claim questions.
- Contact jail facilities to get verification on inmates.
- USMS support (eligibility, PA's, and record changes). Clarify information on formulary for the VA.
- Handle prior authorizations from VA Pharmacy and rejections from retail pharmacy.
- Training of new staff.
- Perform other job related duties as assigned.
POSITION QUALIFICATIONS
Competency Statement(s)
Competency Statement(s)
- Active Listening - Ability to actively attend to, convey, and understand the comments and questions of others.
- Accuracy/Quality - Accuracy looks at the extent to which an individual’s work is correct and error free within company policies and guidelines.
- Attendance - Faithfulness in coming to work daily and conforming to scheduled work hours.
- Detail Oriented - Ability to pay attention to the minute details of a project or task.
- Organized - Possessing the trait of being organized or following a systematic method of performing a task.
- Job Knowledge - Knowledge of job and policies/procedures that apply to one's job.
- Problem Solving - Ability to find a solution for or to deal proactively with work-related problems.
- Working Under Pressure - Ability to complete assigned tasks under stressful situations.
- Judgment - The skill of judgment looks at the ability of the individual to form sound opinions or make decisions by evaluating available information.
- Communication, Oral - Ability to communicate effectively with others using the spoken word.
- Customer Oriented - Ability to take care of the customers’ needs while following company procedures.
- Accountability - Ability to accept responsibility and account for his/her actions.
- Relationship Building - Ability to effectively build relationships with customers and co-workers.
- Time Management - Ability to utilize the available time to organize and complete work within given deadlines.
- Communication, Written - Ability to communicate in writing clearly and concisely.
- Friendly - Ability to exhibit a cheerful demeanor toward others.
- Interpersonal - Ability to get along well with a variety of personalities and individuals.
- Empathetic - Ability to appreciate and be sensitive to the feelings of others.
PREFERRED SKILLS & ABILITIES
Education: High School graduate - required;
Experience: One to three years related experience in a pharmacy environment or pharmacy customer service center.
Computer Skills: Microsoft Office Suite: Word, Excel, PowerPoint; Microsoft Outlook
Computer Skills: Microsoft Office Suite: Word, Excel, PowerPoint; Microsoft Outlook
Certificates & Licenses: (CPhT) TX - Pharmacy Technician Certification required at hire.
Preferred Skills: Ability to fluently speak, read, and write in English. Bilingual (Spanish) is a plus but not required. A thorough, dependable, detail-oriented approach to work with excellent communication skills. Ideal candidate must possess attentive listening skills and the ability to provide a high level of customer service experience. Knowledge of pharmacy services preferred. Knowledge of Federal section healthcare preferred. Demonstrated ability to work with a team of colleagues who represent a diversity of work and conflict resolution styles.
Preferred Skills: Ability to fluently speak, read, and write in English. Bilingual (Spanish) is a plus but not required. A thorough, dependable, detail-oriented approach to work with excellent communication skills. Ideal candidate must possess attentive listening skills and the ability to provide a high level of customer service experience. Knowledge of pharmacy services preferred. Knowledge of Federal section healthcare preferred. Demonstrated ability to work with a team of colleagues who represent a diversity of work and conflict resolution styles.
