Customer Support specialist (Entry level) ID-8609
At INflow Federal, we’re not just navigating the frontier of digital transformation; we’re reshaping it. Our dedication to merging the prowess of humans and machines to solve complex problems has set us apart in designing and engineering solutions for the Department of Defense (DoD) networks. Here, every challenge is an opportunity to advance, and every solution is a step towards a more secure and connected future. We look forward to welcoming you to the INflow team!
Remote Data Entry, No Experience, $40/hr, Part-TimeVirtual Assistant, $45/hr, Remote, No Experience, Night Job
Entry-Level Remote Data Entry, $50/hr, Evening Job
Customer Support, No Degree, $40/hr, Remote, Weekend Job
Remote Phone Job, $42/hr, Part-Time, College Student Friendly
Virtual Assistant, $40/hr, Remote, No Degree, Night Job
Part-Time Data Entry, $45/hr, Remote, College Student Friendly
Remote Moderator, No Degree, $50/hr, Evening, Weekend Job
Remote Customer Support, $42/hr, Night Job, No Experience
Live Chat Support, $40/hr, Remote, Entry Level, Part-Time
Virtual Assistant, Remote, $42/hr, Weekend, No Experience
Remote Data Entry, $45/hr, No Degree, Night Shift
Part-Time Customer Support, $40/hr, Remote, College Student
Remote Live Chat, $50/hr, Part-Time, Evening/Night Job
Entry Level Phone Job, $42/hr, Remote, No Degree Required
Weekend Data Entry, $45/hr, Remote, No Experience
Remote Virtual Assistant, $40/hr, Evening, Part-Time Job
Remote Moderator, $42/hr, Part-Time, Weekend, No Degree
Data Entry, $45/hr, Remote, Night Shift, College Student Job
Phone Support, Remote, $50/hr, No Experience, Part-Time
Virtual Assistant, No Experience, $42/hr, Remote, Weekend
Remote Customer Support, $45/hr, Part-Time, College Student
Data Entry, Remote, $40/hr, Night Shift, No Degree
Evening Virtual Assistant, Remote, $45/hr, No Experience
Weekend Customer Support, $42/hr, Remote, College Student
Remote Data Entry, $50/hr, No Experience, Evening/Night Job
Virtual Assistant, $42/hr, Remote, Weekend, Entry Level
Remote Phone Support, $45/hr, Evening, No Experience Required
Data Entry, No Experience, $50/hr, Remote, College Student
Remote Moderator, $40/hr, Weekend, No Degree, Part-Time
Live Chat Support, Remote, $42/hr, Night Shift, College Student
Phone Job, $50/hr, Remote, No Degree, Part-Time, Weekend
Data Entry, $45/hr, Remote, Evening, No Experience Required
Virtual Assistant, No Experience, $42/hr, Remote, Part-Time
Remote Customer Support, $50/hr, Night Shift, No Degree
Remote Data Entry, $40/hr, College Student Friendly, Part-Time
Live Chat Support, $42/hr, Weekend, Remote, No Degree
Virtual Assistant, Remote, $45/hr, Evening, No Experience
Remote Phone Job, $50/hr, College Student, Night Shift
Remote Moderator, $42/hr, Weekend, No Experience Required
Data Entry, No Degree, $45/hr, Part-Time, Remote Job
Customer Support, $50/hr, Remote, Evening/Night Job, No Degree
Virtual Assistant, $42/hr, Remote, Weekend, No Degree
Remote Live Chat, $45/hr, College Student, No Experience
Remote Data Entry, $40/hr, Part-Time, No Degree Required
Phone Support, $50/hr, Weekend, Remote, No Experience
Virtual Assistant, $42/hr, Evening, Remote, No Degree
Remote Customer Support, $45/hr, No Experience, Part-Time
Data Entry, $50/hr, Night Job, No Degree, Remote
Remote Moderator, $40/hr, College Student Friendly, Part-Time
Virtual Assistant, Remote, $42/hr, Weekend, No Experience
Remote Phone Job, $45/hr, Part-Time, No Degree Required
Customer Support, $50/hr, Night Job, Remote, No Experience
Data Entry, Remote, $42/hr, Evening Job, No Degree
Live Chat Support, $45/hr, Weekend, Remote, College Student
Virtual Assistant, Remote, $50/hr, Part-Time, Night Shift
Data Entry, $40/hr, No Experience, Remote, Weekend Job
Remote Phone Job, $45/hr, No Degree, College Student Friendly
Customer Support, $42/hr, Remote, Evening, No Experience
Virtual Assistant, $50/hr, Weekend, No Degree, Remote
Remote Data Entry, $40/hr, Part-Time, College Student Job
Phone Support, Remote, $42/hr, Evening/Night Shift
Virtual Assistant, No Degree, $45/hr, Remote, Part-Time
Live Chat Support, $50/hr, Remote, No Experience Required
Remote Moderator, $42/hr, College Student, Weekend Job
Data Entry, $45/hr, Remote, Night Job, No Degree
Virtual Assistant, $50/hr, Remote, Part-Time, Evening Job
Remote Customer Support, $42/hr, Weekend, No Experience
Phone Job, $45/hr, Remote, Night Shift, No Degree
Remote Live Chat, $50/hr, College Student, No Experience
Data Entry, $40/hr, Part-Time, Remote, Weekend Job
Virtual Assistant, $42/hr, Remote, No Experience, Evening
Remote Phone Support, $45/hr, Night Job, College Student
Remote Moderator, $50/hr, No Degree, Weekend, Part-Time
Virtual Assistant, $40/hr, Remote, Night Shift, No Experience
Customer Support, $42/hr, Remote, Part-Time, No Degree
Remote Data Entry, $45/hr, Weekend Job, College Student
Phone Support, Remote, $50/hr, No Experience, Night Shift
Virtual Assistant, $42/hr, Evening, Remote, College Student
Live Chat Support, $45/hr, Part-Time, Remote, No Degree
Data Entry, $50/hr, Remote, Evening Job, College Student
Virtual Assistant, $40/hr, Weekend, Remote, No Experience
Remote Phone Job, $42/hr, Night Shift, College Student Friendly
Remote Customer Support, $45/hr, No Degree, Evening Job
Virtual Assistant, $50/hr, Part-Time, Remote, Weekend Job
Data Entry, $40/hr, Evening Job, No Experience, Remote
Remote Live Chat, $42/hr, Weekend, No Degree, Part-Time
Virtual Assistant, $45/hr, No Experience, Remote, Night Job
Phone Job, $50/hr, Remote, Part-Time, College Student
Remote Data Entry, $42/hr, Evening/Night Job, No Experience
Remote Moderator, $45/hr, No Degree, Weekend Job, Part-Time
Live Chat Support, $50/hr, Remote, Night Shift, No Degree
Virtual Assistant, $40/hr, Weekend, College Student, Remote
Remote Phone Job, $42/hr, Part-Time, No Experience Required
Remote Data Entry, $45/hr, No Degree, Weekend, Night Job
Virtual Assistant, $50/hr, Evening, Remote, College Student
Customer Support, $42/hr, Weekend Job, Remote, No Degree
Phone Support, $45/hr, Remote, No Experience, Evening Job
Data Entry, $50/hr, Night Shift, No Degree, Remote Job
ABOUT THIS POSITION:
Are you a people person who thrives on solving problems and making someones day a little easier? As an Entry-Level Customer Support Specialist, youll be the friendly face (or voice) our customers rely on when they need help. Youll handle inquiries, troubleshoot issues, and ensure that every customer leaves with a smile. This is a perfect role for someone whos patient, empathetic, and ready to dive into the world of customer support.
Duties
Customer Interaction: Respond to customer inquiries… via phone, email, and chat in a timely and professional manner. Youll be the first point of contact, so making a great impression is key.
Issue Resolution: Troubleshoot and resolve customer issues, providing clear and accurate information. Whether its a forgotten password or a billing question, youll find the right solution.
Product Knowledge: Become an expert on our products and services to provide accurate information and guidance. Youll need to understand what we offer inside and out.
Documentation: Keep detailed records of customer interactions, issues, and resolutions in our CRM system. Accurate documentation helps us improve and provide better service.
Feedback Loop: Collect and share customer feedback with the team to help us continually improve our products and services. Your insights could lead to the next big innovation.
Team Collaboration: Work closely with other departments, such as sales, marketing, and product development, to resolve complex issues and improve the overall customer experience.
Continuous Improvement: Participate in training sessions and team meetings to enhance your skills and stay updated on new products, services, and policies.
Requirements
High school diploma or equivalent.
No prior experience is necessary, but previous customer service or retail experience is a bonus. A knack for problem-solving and a passion for helping people are essential.
Excellent communication skills, both verbal and written.
Strong problem-solving abilities with a focus on customer satisfaction.
Ability to stay calm under pressure and handle multiple inquiries simultaneously.
Basic computer skills and familiarity with CRM systems or willingness to learn.
Active listening skills to understand and address customer needs effectively.
Friendly, patient, and empathetic with a genuine desire to help others.
Ability to work independently and as part of a team.
Strong organizational skills with attention to detail.
Eagerness to learn and grow within the company.
Positive attitude and a proactive approach to problem-solving.
Citizenship Requirements
Must be a U.S. Citizen.
About Us
Founded in 2013, INflow Federal has distinguished itself through our exceptional services because of our deep-rooted commitment to our people. The INflow difference lies in our profound appreciation of employee culture, fueling an obsession with the well-being and professional growth of our team. This employee-centric ethos has been pivotal to our enduring success, directly translating into significant benefits for our customers.
Our identity is greatly influenced by the contributions of US Military Veterans. INflows Veteran Outreach Program, dedicated to recruiting transitioning military personnel, has been a resounding success. Veterans now represent over 50% of our workforce, bringing invaluable experience and insight that have been crucial in steering our customers success.
As a dynamic small business at the forefront of innovation, INflow boasts extensive expertise in Network Modernization, Cybersecurity, and Data Modernization in support of Joint Force Mission Operations. Our reach extends to over 20 states, serving prestigious federal government clients including the United States Navy (USN), United States Marine Corps (USMC), and Joint Forces.
In our quest to simplify the customer experience, we embrace a collaborative approach, guided by our leaderships transparent communication and unwavering commitment to integrity. Our customers value partnering with INflow for our agility, passion, and integrity.
Fueling INflows continuous evolution is our voracious appetite for researching and integrating AI/ML technologies. We are committed to empowering our employees and customers with these emerging tools, enhancing their ability to effectively integrate these technologies into their workflows. This not only improves their operational efficiency but also deepens their understanding of AI/MLs transformative potential.
As we progress, our focus remains steadfast on developing our people so they can lead our customers into the future of mission systems and operations, adeptly navigating the ever-evolving landscape of the Department of Defense with innovative solutions and strategic insights.
Citizenship Requirements
INflow Federal is a defense contractor. Due to legal requirements, candidates must be US Citizens to be considered for employment.
Other Notes
– Some travel may be required: Must have valid drivers license and transportation. This is subject to change at the direction of the customer.
Other:
– Candidate must have the ability to lift up to 50 lbs.
Must have willingness to perform duties not listed in the job description as required by INflow and our customer.
Equal Opportunity Employer
Diversity and Inclusion
INflow provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
This commitment applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, leaves of absence, compensation, and training. Job applicants and employees are evaluated solely on job-related qualifications and experience
