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Graduate Opportunities – Customer Service and Renewals | BizCover ID-1652

Are you a recent graduate excited about the world of Customer Service? Do you want to contribute to the growth and retention of small businesses? If so, is the perfect place for you to build your career!

As Australia’s foremost online business insurance service, we empower small businesses to navigate the often-complex world of insurance with ease. Our founders identified the need for a more transparent and simple approach, and that’s exactly what we deliver!

Remote Data Entry, No Experience, $40/hr, Part-Time
Virtual Assistant, $45/hr, Remote, No Experience, Night Job
Entry-Level Remote Data Entry, $50/hr, Evening Job
Customer Support, No Degree, $40/hr, Remote, Weekend Job
Remote Phone Job, $42/hr, Part-Time, College Student Friendly
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Part-Time Data Entry, $45/hr, Remote, College Student Friendly
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Remote Customer Support, $42/hr, Night Job, No Experience
Live Chat Support, $40/hr, Remote, Entry Level, Part-Time
Virtual Assistant, Remote, $42/hr, Weekend, No Experience
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Part-Time Customer Support, $40/hr, Remote, College Student
Remote Live Chat, $50/hr, Part-Time, Evening/Night Job
Entry Level Phone Job, $42/hr, Remote, No Degree Required
Weekend Data Entry, $45/hr, Remote, No Experience
Remote Virtual Assistant, $40/hr, Evening, Part-Time Job
Remote Moderator, $42/hr, Part-Time, Weekend, No Degree
Data Entry, $45/hr, Remote, Night Shift, College Student Job
Phone Support, Remote, $50/hr, No Experience, Part-Time
Virtual Assistant, No Experience, $42/hr, Remote, Weekend
Remote Customer Support, $45/hr, Part-Time, College Student
Data Entry, Remote, $40/hr, Night Shift, No Degree
Evening Virtual Assistant, Remote, $45/hr, No Experience
Weekend Customer Support, $42/hr, Remote, College Student
Remote Data Entry, $50/hr, No Experience, Evening/Night Job
Virtual Assistant, $42/hr, Remote, Weekend, Entry Level
Remote Phone Support, $45/hr, Evening, No Experience Required
Data Entry, No Experience, $50/hr, Remote, College Student
Remote Moderator, $40/hr, Weekend, No Degree, Part-Time
Live Chat Support, Remote, $42/hr, Night Shift, College Student
Phone Job, $50/hr, Remote, No Degree, Part-Time, Weekend
Data Entry, $45/hr, Remote, Evening, No Experience Required
Virtual Assistant, No Experience, $42/hr, Remote, Part-Time
Remote Customer Support, $50/hr, Night Shift, No Degree
Remote Data Entry, $40/hr, College Student Friendly, Part-Time
Live Chat Support, $42/hr, Weekend, Remote, No Degree
Virtual Assistant, Remote, $45/hr, Evening, No Experience
Remote Phone Job, $50/hr, College Student, Night Shift
Remote Moderator, $42/hr, Weekend, No Experience Required
Data Entry, No Degree, $45/hr, Part-Time, Remote Job

Why Choose Our Graduate Program?

·          Rapid Career Development: Dive into real-world projects, gain invaluable experience, and learn from seasoned experts in the industry.

·          Personalized Learning: Enjoy ongoing training and mentorship opportunities that nurture your professional growth.

·          Diverse Collaboration: Work alongside a variety of talented individuals, gaining insights from different perspectives.

·          Innovative Environment: Contribute your ideas and creativity in a company that values fresh perspectives.

What You Will Do:

As a Customer Care Agent:

·         Providing all customers with an outstanding experience, being responsible for maintaining a high level of professionalism with clients and working to establish a positive rapport with every caller

·         Responding to customer enquiries, including telephone calls and emails, to learn about and address their needs, complaints, or other queries such as amendments, payments and cancellations.

·         Work to set customer experience milestones by responding efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued.

As a Retention/Renewals Agent:

·         Engaging with customers through phone calls, emails, and live chat to understand what insurance they need and offer personalised solutions.

·         Building strong relationships by communicating well and really listening to customers.

·         Reviewing policies closely to make sure customers have the right coverage and looking for chances to suggest additional products (upselling)

·         Helping customers with changes to their policies, renewals, and guiding them through each step.

·         Keeping up with industry trends, products, and competitors to give customers the best and most useful information.

·         Working with internal teams to improve processes and enhance the overall customer experience

Requirements

What We’re Looking For:

·         Recent graduates with qualifications in business, communications, or a related field.

·          A keen interest in customer service and a commitment to enhancing the customer experience.

·          Strong verbal and written communication skills, with the ability to engage with a variety of stakeholders.

·          Excellent problem-solving skills and the ability to think critically.

·          A positive attitude and a willingness to collaborate within a team environment.

Benefits

·         Hybrid working model with flexibility to work from home and the office – 3 days a week from home 2 days a week in office based in Townhall

·         If based outside of Sydney, you will work fully remotely

·         Exciting and rewarding team culture

·         Employee/Team recognition awards

·         Business Casual dress code

·         Rewarding Employee Incentive Program

·         Employee benefits package

·         Growing company with progression opportunities

What Kind of Person Works Well in our Company

Diversity of employees makes for a creative and fun workplace. is a melting pot of cultures and personalities, but to constantly strive to be the best we can, we look for people who are:

·         Customer Fanatics – noun: a person who delivers a first class customer experience every time.

·         Drumbeaters –noun: a person who enthusiastically celebrates and supports their team mates and the business

·         Finishers – noun: a person you can trust to get it done

·         Advancer – noun: a person who always wants do better

 

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

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