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NOC Engineer II - Remote ID-8128

Everi is proud to be the gaming industry’s single-source provider of financial technology solutions, games, and intelligence solutions. We are currently seeking a talented NOC Engineer to join our team, dedicated to ensuring the stability and efficiency of our network operations. If you are a proactive problem-solver with a passion for network management, we want you!
 
This position will be working the DAY Shift, 5 days per week ( Thursday - Monday 6AM-2:30PM PST)

What Will You Be Doing?

  • Provide tier two phone and email support to internal and external customers; escalate issues to development and management as appropriate.
  • Develop, maintain, and manage relationships with internal and external customers, following up daily on tickets as required.
  • Assist customers with timely resolution of complex issues, providing technical support and problem determination.
  • Ensure support calls and issues are handled in accordance with standard procedures and service level agreements.
  • Use monitoring tools and applications to ensure operational efficiency for all customer environments.
  • Follow the life cycle of hot issue tickets that require development work, from creation of ticket to deployment of final resolution; maintain a documented timeline of events for reporting.
  • Serve as liaison between vendors and customers in communicating status of open issues and corrective action plans.
  • Performs analysis and executes scripted tasks using server tools.
  • Records all support calls and tasks in ticketing system.

Skills, Knowledge, & Expertise for the job:


Why Us?

  • Everi’s benefits package includes Medical, Dental, Vision, 401k with company match, life insurance, maternity and paternity leave, adoption assistance, pet insurance, gym reimbursement, and more!
  • Discretionary Time Off (DTO) - No more “banking hours” to take a day off and the perfect way to prevent burnout and improve productivity.
  • Building on a solid culture and resounding positive feedback from Everi employees in 2021, Everi continued to receive recognition as a Top Workplace in 2022. Everi was recognized nationally as a Top Workplace 2022 USA and received a second regional award for its HQ in Las Vegas as a Nevada Top Workplace 2022. This most recent award brings Everi’s total number of Top Workplaces awards in 2021 and 2022 to a whopping 10 awards!!!!
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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

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