Phone Customer Support Agent Opportunities!

Other Jobs To Apply

ModSquad supports multiple top tier digital brands, gaming companies and e-Commerce businesses with "A Game" in Phone Customer Support!

Here's what it takes to make our team and if you have the following, we've got a home with ModSquad!

1. Phone experience is required
2. Agility, Empathy, Street Smarts
3. Fully developed verbal skills
4. There is never a problem, only solutions
5. Resilience and a will to succeed

***Incentives available for select projects***

What's in it for you:

    • Plenty of work opportunities
    • Smart and supportive leaders
    • Flexible self-scheduling
    • Once a team member, access to ‘Hot Gigs’ postings, pick your project
    • Work from home
    • Market-based rates - Discussed during your first interview
    • Paid orientation

What are we looking for:

    • Phone customer support skills/experience
    • Agents interested in creating an excellent experience for the customer
    • Professional delivery of customer support
    • Team friendly
    • You are tech savvy
    • You have solid spoken English language skills

Availability:

    • 20 hours per week or more, based on your needs
    • ***Shifts vary based on selected projects***
    • Immediate projects

Requirements:

    • Ability to pass background check
    • Dedicated laptop or desktop computer with Windows 10 or above
    • Quality headset for phone projects
    • Quiet workspace
    • Willingness to install MSQ security software and 2FA app on phone
***PRO TIP 1***: Take your time and make sure you do a thorough job in completing your application. Your responses should be grammatically correct and comprehensive. This will greatly increase the probability of scoring an interview!
***PRO TIP 2*** Please make sure that your resume clearly details your customer support background and experience

Who is ModSquad?
ModSquad is an award-winning global provider of managed digital engagement services. Our 10,000+ Mods chat with customers, moderate web content, manage communities, and buzz in social media for many of the world’s coolest brands, including the NFL, Zendesk, and Topps, to name a few. ***Pay rates vary by client and are not negotiable. Rates will be disclosed during the interview process.

ModSquad is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), gender, national origin, ancestry, age, physical or mental disability, military status, status as a veteran or disabled veteran, sexual orientation, gender identity or expression, marital or family status, genetic information, medical condition, or any other basis protected by applicable federal, state, or local law, ordinance, or regulation.
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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

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