Job Title
Project Controls and Operations Lead
Job Description Summary
The Project Controls and Operations Lead provides strategic oversight and hands-on implementation of project controls and operational processes across a designated client account, property portfolio, or large facility. This role focuses on optimizing internal workflows, enhancing vendor performance, and driving continuous improvement through data-driven insights and cross-functional collaboration. Acting as a key partner to both internal teams and client stakeholders, the Lead ensures alignment with client expectations, promotes adoption of delivery models, and supports transformation initiatives across the portfolio.
Job Description
ESSENTIAL FUNCTIONS AND RESPONSIBILITIES
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Process Optimization & Continuous Improvement
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Document, maintain, and improve internal team processes.
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Foster a culture of continuous improvement through post-project reviews and lessons learned.
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Identify and resolve day-to-day and moderately complex operational issues.
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Client Transformation & Change Management
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Advise C&W on transformation opportunities within the client’s project delivery processes.
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Support change management efforts to promote adoption of C&W delivery models across client stakeholder groups (IT, Security, Procurement, etc.).
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Build effective partnerships between C&W and client’s internal business units.
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Data & Performance Management
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Develop team metrics, dashboards, and reports to track performance and inform decision-making.
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Monitor progress toward CPI/KPI targets and ensure project teams meet account requirements.
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Training & Team Engagement
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Lead internal training initiatives including onboarding, essential learning, and welfare checks.
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Promote team capabilities through internal communications and intranet content.
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Vendor Oversight
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Manage vendor contracts, renewals, invoice payments, and performance tracking.
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Contribute to system enhancements and software customization to improve vendor management.
KEY COMPETENCIES
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Strong analytical skills with high attention to detail.
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Proficiency in project management software, Excel, and data analysis tools.
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Excellent communication and interpersonal skills across technical and non-technical audiences.
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Proactive problem-solving and ability to manage multiple priorities.
REQUIRED EDUCATION
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Bachelor’s degree in Business Administration, Finance, Real Estate, or a related field preferred.
RELEVANT EXPERIENCE
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5–7 years in commercial or industrial real estate, with a focus on project controls and operations.
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Experience with procurement and invoicing systems, project management software, and reporting platforms.
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Proven ability to document and improve processes using SOPs and playbooks.
ADDITIONAL QUALIFICATIONS
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Experience with MS Project, Smartsheet, Excel (pivot tables, macros), and reporting platforms.
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Familiarity with performance management methodologies (LEAN, Six Sigma) is a plus.
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Knowledge of control systems (PLCs, SCADA) and facility operations is beneficial
Other Duties
This job description is not designed to cover or contain a comprehensive list of activities, duties, or responsibilities that are required of the employee. Duties, responsibilities, and activities may change or be assigned at any time with or without notice.
Conditions of Employment
All offers of employment are contingent upon: Legal documentation establishing identity and eligibility to work in the U.S., U.S. citizenship, drug testing, criminal background check, clean DMV record (for driving roles), education verification, and reference checks.
AAP/EEO STATEMENT
Cushman & Wakefield provides equal employment opportunity to all individuals regardless of race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by law. Discrimination of any type will not be tolerated.
Cushman & Wakefield also provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health, vision, and dental insurance, flexible spending accounts, health savings accounts, retirement savings plans, life, and disability insurance programs, and paid and unpaid time away from work. In addition to a comprehensive benefits package, Cushman and Wakefield provide eligible employees with competitive pay, which may vary depending on eligibility factors such as geographic location, date of hire, total hours worked, job type, business line, and applicability of collective bargaining agreements.
The compensation that will be offered to the successful candidate will depend on factors such as whether the position is covered by a collective bargaining agreement, the geographic area in which the work will be performed, market pay rates in that area, and the candidate’s experience and qualifications.
The company will not pay less than minimum wage for this role.
The compensation for the position is: $103,955.00 - $122,300.00
Cushman & Wakefield is an Equal Opportunity employer to all protected groups, including protected veterans and individuals with disabilities. Discrimination of any type will not be tolerated.
In compliance with the Americans with Disabilities Act Amendments Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a position at Cushman & Wakefield, please call the ADA line at 1-888-365-5406 or email HRServices@cushwake.com. Please refer to the job title and job location when you contact us.
INCO: “Cushman & Wakefield”
