Remote Licensed Customer Service Representative ID-10934
About the position
Our client within the healthcare industry is seeking several REMOTE HR Service Center Specialists to deliver exceptional customer care and service. This role is crucial as it involves handling a high volume of inquiries and administrative tasks through standardized processes, including order fulfillment and database transactions.
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Entry Level Phone Job, $42/hr, Remote, No Degree Required
Weekend Data Entry, $45/hr, Remote, No Experience
Remote Virtual Assistant, $40/hr, Evening, Part-Time Job
Remote Moderator, $42/hr, Part-Time, Weekend, No Degree
Data Entry, $45/hr, Remote, Night Shift, College Student Job
Phone Support, Remote, $50/hr, No Experience, Part-Time
Virtual Assistant, No Experience, $42/hr, Remote, Weekend
Remote Customer Support, $45/hr, Part-Time, College Student
Data Entry, Remote, $40/hr, Night Shift, No Degree
Evening Virtual Assistant, Remote, $45/hr, No Experience
Weekend Customer Support, $42/hr, Remote, College Student
Remote Data Entry, $50/hr, No Experience, Evening/Night Job
Remote Live Chat, $40/hr, Part-Time, No Degree Required
Virtual Assistant, $42/hr, Remote, Weekend, Entry Level
Remote Phone Support, $45/hr, Evening, No Experience Required
Data Entry, No Experience, $50/hr, Remote, College Student
Remote Moderator, $40/hr, Weekend, No Degree, Part-Time
Live Chat Support, Remote, $42/hr, Night Shift, College Student
Phone Job, $50/hr, Remote, No Degree, Part-Time, Weekend
Data Entry, $45/hr, Remote, Evening, No Experience Required
Virtual Assistant, No Experience, $42/hr, Remote, Part-Time
Remote Customer Support, $50/hr, Night Shift, No Degree
Remote Data Entry, $40/hr, College Student Friendly, Part-Time
Live Chat Support, $42/hr, Weekend, Remote, No Degree
Virtual Assistant, Remote, $45/hr, Evening, No Experience
Remote Phone Job, $50/hr, College Student, Night Shift
Remote Moderator, $42/hr, Weekend, No Experience Required
Data Entry, No Degree, $45/hr, Part-Time, Remote Job
Customer Support, $50/hr, Remote, Evening/Night Job, No Degree
Virtual Assistant, $42/hr, Remote, Weekend, No Degree
Remote Live Chat, $45/hr, College Student, No Experience
Remote Data Entry, $40/hr, Part-Time, No Degree Required
Phone Support, $50/hr, Weekend, Remote, No Experience
Virtual Assistant, $42/hr, Evening, Remote, No Degree
Remote Customer Support, $45/hr, No Experience, Part-Time
Data Entry, $50/hr, Night Job, No Degree, Remote
Remote Moderator, $40/hr, College Student Friendly, Part-Time
Virtual Assistant, Remote, $42/hr, Weekend, No Experience
Remote Phone Job, $45/hr, Part-Time, No Degree Required
Customer Support, $50/hr, Night Job, Remote, No Experience
Data Entry, Remote, $42/hr, Evening Job, No Degree
Live Chat Support, $45/hr, Weekend, Remote, College Student
Virtual Assistant, Remote, $50/hr, Part-Time, Night Shift
Data Entry, $40/hr, No Experience, Remote, Weekend Job
Remote Phone Job, $45/hr, No Degree, College Student Friendly
Customer Support, $42/hr, Remote, Evening, No Experience
Virtual Assistant, $50/hr, Weekend, No Degree, Remote
Remote Data Entry, $40/hr, Part-Time, College Student Job
Phone Support, Remote, $42/hr, Evening/Night Shift
Virtual Assistant, No Degree, $45/hr, Remote, Part-Time
Live Chat Support, $50/hr, Remote, No Experience Required
Remote Moderator, $42/hr, College Student, Weekend Job
Data Entry, $45/hr, Remote, Night Job, No Degree
Virtual Assistant, $50/hr, Remote, Part-Time, Evening Job
Remote Customer Support, $42/hr, Weekend, No Experience
Phone Job, $45/hr, Remote, Night Shift, No Degree
Remote Live Chat, $50/hr, College Student, No Experience
Data Entry, $40/hr, Part-Time, Remote, Weekend Job
Virtual Assistant, $42/hr, Remote, No Experience, Evening
Remote Phone Support, $45/hr, Night Job, College Student
Remote Moderator, $50/hr, No Degree, Weekend, Part-Time
Virtual Assistant, $40/hr, Remote, Night Shift, No Experience
Customer Support, $42/hr, Remote, Part-Time, No Degree
Remote Data Entry, $45/hr, Weekend Job, College Student
Phone Support, Remote, $50/hr, No Experience, Night Shift
Virtual Assistant, $42/hr, Evening, Remote, College Student
Live Chat Support, $45/hr, Part-Time, Remote, No Degree
Data Entry, $50/hr, Remote, Evening Job, College Student
Virtual Assistant, $40/hr, Weekend, Remote, No Experience
Remote Phone Job, $42/hr, Night Shift, College Student Friendly
Remote Customer Support, $45/hr, No Degree, Evening Job
Virtual Assistant, $50/hr, Part-Time, Remote, Weekend Job
Data Entry, $40/hr, Evening Job, No Experience, Remote
Remote Live Chat, $42/hr, Weekend, No Degree, Part-Time
Virtual Assistant, $45/hr, No Experience, Remote, Night Job
Phone Job, $50/hr, Remote, Part-Time, College Student
Remote Data Entry, $42/hr, Evening/Night Job, No Experience
Remote Moderator, $45/hr, No Degree, Weekend Job, Part-Time
Live Chat Support, $50/hr, Remote, Night Shift, No Degree
Virtual Assistant, $40/hr, Weekend, College Student, Remote
Remote Phone Job, $42/hr, Part-Time, No Experience Required
Remote Data Entry, $45/hr, No Degree, Weekend, Night Job
Virtual Assistant, $50/hr, Evening, Remote, College Student
Customer Support, $42/hr, Weekend Job, Remote, No Degree
Phone Support, $45/hr, Remote, No Experience, Evening Job
Data Entry, $50/hr, Night Shift, No Degree, Remote Job
The position offers an opportunity to be a vital part of a dynamic HR team while working remotely within Illinois. The HR Service Center Specialists will be responsible for addressing escalated HR inquiries via telephone, website, or email, utilizing available tools and resources to provide accurate responses. They will use established procedures, policies, ERP systems, and other reference materials to assist in resolving team member and manager inquiries. In this role, specialists will record and manage incoming calls using a case management tool, ensuring that issues are resolved within defined service level agreements. They will proactively escalate issues to Tier II, COE teams, and HRIS teams to meet service level expectations. Upholding service level agreements and quality guidelines when handling customer interactions is essential. Additionally, the specialists will perform administrative, transactional, and data/records management activities in support of HR functions. They will guide team members and managers on utilizing internal resources and HR technology tools, while also keeping up-to-date with changes to HR policies and practices to ensure timely and accurate issue resolution.
Responsibilities
- Address escalated HR inquiries via telephone, website, or email, utilizing available tools and resources to provide accurate responses.
- Use procedures, policies, ERP systems, and other reference materials to assist in resolving team member and manager inquiries.
- Record and manage incoming calls using a case management tool, ensuring issues are resolved within defined service level agreements.
- Proactively escalate issues to Tier II, COE teams, and HRIS teams to meet service level expectations.
- Uphold service level agreements and quality guidelines when handling customer interactions.
- Perform administrative, transactional, and data/records management activities in support of HR functions.
- Guide team members and managers on utilizing internal resources and HR technology tools.
- Keep up-to-date with changes to HR policies and practices to ensure timely and accurate issue resolution.
Requirements
- Associate's Degree or equivalent knowledge.
- 1+ years of experience in an HR position, or 3+ years in customer service.
- Demonstrate strong communication skills both verbally and in writing, with the ability to interact professionally across all organizational levels.
- Employ active listening skills and ask probing questions to resolve issues and escalate as necessary.
- Manage high-pressure situations with sound decision-making, handling confidential or sensitive matters with discretion.
- Exhibit strong critical thinking and multi-tasking abilities in a high-volume environment.
- Consistently deliver high-quality customer service with a strong sense of urgency and commitment.
- Possess strong computer skills, including proficiency in Microsoft Office, human capital management systems, and case management tools.
- Demonstrate a solid understanding of HR functions within an organization.
