Residential Sales Consultant

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Overview

Residential Sales Consultant

Reports To: Sales Manager or General Manager
Status: Full-time, Regular position
Category: Sales
Location Name: Geisel Service Experts
Location Address: 633 Broad St. Elyria, OH 44035

­­­­­­­­­­­­Join the team of experts and realize your true potential!

Why You Should Join the Service Experts Team:
Our team consists of the very best; we believe in doing what is right for our customers and our employees. We provide our employees with the training, support and an opportunity for unlimited professional growth. Join us, and become an EXPERT!

Position Summary:
The Residential Sales Consultant is an outside sales position responsible for developing and closing residential sales and services opportunities through customer education and presentations, using traditional lead-generation techniques as well as internal, lead pipelines.

Key Responsibilities

  • Present comfort options of residential HVAC and water heater products and services to new and established customers.
  • Bolster the customer experience through a consultative sales approach focused on customer retention and satisfaction.
  • Create relationships with prospective customer and referral as well initiating calls to generate sales.
  • Work collaboratively with technical team members, onsite, to promote and ensure a 100% customer satisfaction experience.
  • Remain up to date on the latest industry trends, service methods, systems and technology available within the market and the business.


Desired Skills and Qualifications

Our Residential Sales Consultant (RSC) are highly ambitious, results-oriented, and self-motivated individuals. Skilled in providing innovative, customer-related recommendations, developing effective proposals, handling negotiating and closing sales. To accomplish this, a successful RSC must possess:

  • At least a High school degree or GED. A Bachelor’s degree or related professional sales certifications preferred.
  • Prior sales experience, with a preference for experience with direct selling to consumers
  • Strong selling and business-development skills.
  • A demonstrated ability to effectively communication concepts to a variety of audiences.
  • Demonstrated commitment to the delivery of high-quality, customer-focused service.
  • Excellent interpersonal skills with a demonstrated ability to understand customer concerns and translate that into business solutions the business can offer. . .
  • Valid driver’s license with acceptable driving record.
  • Ability to consistently demonstrate a positive attendance record.
  • Available to work flexible hours and on-call shifts as needed.
  • Ability to meet physical demands - climb ladders and/or attic stairs, to maneuver in attics, basements, and crawl spaces to access HVAC units, in order to assess customer requirements and take measurements.

Service Experts Company Perks and Benefits for YOU

  • Top Pay for Top Performers, including incentive and bonus opportunities
    • Our Average Sales Professionals earn an average of $90,000-$120,000 annually
    • TOP performers WILL earn more
  • Generous PTO provided
    • 19 paid days off within your first year of employment (vacation, personal holidays, & national holidays)
    • 24 paid days off after your 2nd year of employment
  • Ready to get out of your work truck? We have ample advancement and career-growth opportunities available across the U.S.
  • Hold on to more of your paycheck with Company-sponsored Medical, Dental, and Vision Insurance programs
  • Company-provided smart phone, tablet, uniform plan, and tool replacement program
  • We’ll make you better at what you do with our internal Training Academy
  • Best-in-class 401(k) Retirement Savings Plan with attractive company matching contributions
  • Company-paid employee Life Insurance with options for YOU and your Family!
  • Short-term and Long-term disability insurance options that will protect you and your family if you are unable to work
  • Supplemental benefit programs such as: Legal advice, pet insurance, and health advocacy programs


Come join the BEST and the BIGGEST team in HVAC: Service Experts Heating, Air Conditioning, & Plumbing!

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

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