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Resolution Coordinator, Contact Center ID-9699

We are seeking aResolution Coordinatorto join our team. In this role, you will be the first point of contact for customers seeking assistance with claims services. Your primary responsibility will be to answer incoming calls, gather essential information about claims, and provide timely assistance. Additionally, you will be responsible for transferring calls to the appropriate case managers when necessary to ensure smooth resolution and a high level of customer satisfaction.

 

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Weekend Customer Support, $42/hr, Remote, College Student
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Remote Live Chat, $40/hr, Part-Time, No Degree Required
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Live Chat Support, Remote, $42/hr, Night Shift, College Student
Phone Job, $50/hr, Remote, No Degree, Part-Time, Weekend
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Remote Phone Job, $50/hr, College Student, Night Shift
Remote Moderator, $42/hr, Weekend, No Experience Required
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Remote Data Entry, $40/hr, Part-Time, College Student Job
Phone Support, Remote, $42/hr, Evening/Night Shift
Virtual Assistant, No Degree, $45/hr, Remote, Part-Time
Live Chat Support, $50/hr, Remote, No Experience Required
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Remote Data Entry, $45/hr, Weekend Job, College Student
Phone Support, Remote, $50/hr, No Experience, Night Shift
Virtual Assistant, $42/hr, Evening, Remote, College Student
Live Chat Support, $45/hr, Part-Time, Remote, No Degree
Data Entry, $50/hr, Remote, Evening Job, College Student
Virtual Assistant, $40/hr, Weekend, Remote, No Experience
Remote Phone Job, $42/hr, Night Shift, College Student Friendly
Remote Customer Support, $45/hr, No Degree, Evening Job
Virtual Assistant, $50/hr, Part-Time, Remote, Weekend Job
Data Entry, $40/hr, Evening Job, No Experience, Remote
Remote Live Chat, $42/hr, Weekend, No Degree, Part-Time
Virtual Assistant, $45/hr, No Experience, Remote, Night Job
Phone Job, $50/hr, Remote, Part-Time, College Student
Remote Data Entry, $42/hr, Evening/Night Job, No Experience
Remote Moderator, $45/hr, No Degree, Weekend Job, Part-Time
Live Chat Support, $50/hr, Remote, Night Shift, No Degree
Virtual Assistant, $40/hr, Weekend, College Student, Remote
Remote Phone Job, $42/hr, Part-Time, No Experience Required
Remote Data Entry, $45/hr, No Degree, Weekend, Night Job
Virtual Assistant, $50/hr, Evening, Remote, College Student
Customer Support, $42/hr, Weekend Job, Remote, No Degree
Phone Support, $45/hr, Remote, No Experience, Evening Job
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Key Responsibilities:

  • Call Handling: Answer inbound calls from customers related to claims and provide prompt, friendly, and professional service.
  • Information Gathering: Collect all necessary information from customers regarding their claims, ensuring that all details are accurately captured and documented in the claims system.
  • Call Transfer: Assess the complexity of claims and transfer calls to the appropriate case managers or team members for in-depth handling when needed.
  • Customer Support: Assist customers with any questions or concerns they have about their claims, providing clear explanations and updates on claim status.
  • Follow-up Coordination: Ensure proper follow-up and escalation of unresolved or high-priority issues to ensure timely resolution.
  • Communication: Maintain clear and open communication with customers and internal teams, ensuring that all relevant parties are informed throughout the claim process.
  • Documentation: Accurately document all customer interactions and claim updates in the claims management system for future reference and reporting.
  • Compliance: Ensure that all interactions and claim handling practices align with Walmart's policies and procedures, maintaining a high standard of accuracy and compliance.

 

Qualifications:

  • Experience: Previous experience in customer service, call centers, or claims handling is preferred but not required.
  • Education: High school diploma or equivalent (Associate's or Bachelor's degree preferred).

 

Skills:

  • Strong communication skills, both verbal and written.
  • Ability to handle high volumes of inbound calls with professionalism and patience.
  • Excellent attention to detail and accuracy in gathering and entering information.
  • Ability to assess the complexity of claims and transfer calls to appropriate personnel when needed.
  • Proficiency with Microsoft Office Suite (Excel, Word, Outlook) and familiarity with claims management software is a plus.
  • Other Requirements: Ability to remain calm and effective under pressure while providing a positive customer experience.

 

Work Environment:

The positionis all in office. On-site work.

 

 

 

 

 

 

 

 

At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.

 

 

 

You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable.

 

For information about PTO, see https://one.walmart.com/notices.

 

 

Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.

 

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.

 

For information about benefits and eligibility, see One.Walmart.

 

The hourly wage range for this position is $15.00-$23.00*

 

*The actual hourly rate will equal or exceed the required minimum wage applicable to the job location.

 

Additional compensation in the form of premiums may be paid in amounts ranging from $0.35 per hour to $3.00 per hour in specific circumstances. Premiums may be based on schedule, facility, season, or specific work performed. Multiple premiums may apply if applicable criteria are met.

 

 

 

 

 

 

Minimum Qualifications...

Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

 

 

 

 

 

Preferred Qualifications...

Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

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