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Sr Director, Self Service Customer Experience ID-1019

We are looking for a creative, passionate, and customer-focused Sr Director, Self Service Customer Experience to join the Salesforce team. This is an incredible opportunity for an innovative leader to help shape the future of customer service within our organization. In this role, the ideal candidate will be responsible for leading the self-service customer experience team and driving customer success strategies. You will have the chance to develop and execute strategies that will strengthen customer relationships, improve customer satisfaction, and create a more seamless customer experience.The successful candidate will bring a unique blend of strategic thinking, customer service expertise, and technical acumen. You should have a track record of developing and executing customer success strategies, and a proven ability to drive tangible improvements in customer experience and satisfaction.This position requires a Bachelor's degree and at least 8-10 years of experience in customer service, customer success, product management, or related fields. The ideal candidate will also have experience leading customer service teams and have a track record of driving successful customer relationship strategies. A background in customer service technology and CRM is a plus.If you are a customer-focused leader with a passion for making customers successful and are looking for a role that will challenge and excite you, we’d love to hear from you.

Remote Data Entry, No Experience, $40/hr, Part-Time
Virtual Assistant, $45/hr, Remote, No Experience, Night Job
Entry-Level Remote Data Entry, $50/hr, Evening Job
Customer Support, No Degree, $40/hr, Remote, Weekend Job
Remote Phone Job, $42/hr, Part-Time, College Student Friendly
Virtual Assistant, $40/hr, Remote, No Degree, Night Job
Part-Time Data Entry, $45/hr, Remote, College Student Friendly
Remote Moderator, No Degree, $50/hr, Evening, Weekend Job
Remote Customer Support, $42/hr, Night Job, No Experience
Live Chat Support, $40/hr, Remote, Entry Level, Part-Time
Virtual Assistant, Remote, $42/hr, Weekend, No Experience

Responsibilities:

  1. Lead and manage the self-service customer experience team to ensure customer success strategies are executed effectively
  2. Develop and execute strategies to strengthen customer relationships and improve customer satisfaction
  3. Drive tangible improvements in customer experience and satisfaction
  4. Provide customer service expertise and technical acumen to the team
  5. Lead customer service teams and drive successful customer relationship strategies
  6. Monitor customer service technology and CRM systems
  7. Analyze customer feedback and develop action plans to address customer issues
  8. Research and develop best practices for customer service and customer success
  9. Collaborate with other departments to ensure customer service is integrated across the organization
  10. Train and mentor customer service personnel to ensure customer service best practices are followed

Job Qualifications

  • Excellent Communication And Interpersonal Skills
  • Strong Business Acumen
  • Strong Leadership Skills
  • Strategic Vision
  • Extensive Knowledge Of Customer Service Best Practices
  • Proven Success In Customer Service Delivery
  • Demonstrated Ability To Motivate And Lead A Team
  • Proficiency In Salesforce Or Other Crm Systems

 

Required Skills

  • Change Management
  • Process Improvement
  • Project Management
  • Performance Management
  • Strategy
  • Communication
  • Negotiation
  • Leadership
  • customer service
  • Relationship Management
  • Analytical Thinking
  • Staff Development
  • Collaboration
  • Problem-Solving
  • Decision-Making

 

Soft Skills

  • Communication
  • Leadership
  • Negotiation
  • Time management
  • Interpersonal Skills
  • creativity
  • Organization
  • Teamwork
  • Adaptability
  • Problem-Solving

 

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

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