Responsible for the store point of sale procedures while delivering great guest services. This position will include various hours from 7am to 10pm and weekend/ holiday shift work.
DUTIES
Ensure that all of our products are served to the guests in a professional manner consistent with all Health Codes and procedures.
Learn all operating systems, products, flavors, and standards with an added emphasis on ergonomics and safety for scooping and other work functions.
Provide assistance in the daily operations for their shift including store & staff appearance, customer service, cleanliness, compliance with all safety and operating standards, merchandising and production and inventory.
Ensure customer satisfaction with friendly, timely service and proper product handling.
Ensure that all opening and closing procedures are followed and executed in a timely
manner.
Ensure proper product portioning through daily scoop practice, tracking all lost product, and recording all product used on the daily ice cream inventory form.
Follow all cash register and established cash handling systems to ensure the
accuracy of all register and cash transactions.
Support the implementation of the store-marketing plan with an emphasis on marketing the store in the local community through innovative donations, catering, and special event programs.
Participate in store planning meetings and attend other meetings and activities as needed.
Know what is going on within the resort. Know how to answer questions and where to find answers that you do not know
Be able to perform duties relating to other responsibilities within the General Store including guest reservations, store promotions, assigned cleaning tasks, creative store displays, etc.
QUALIFICATIONS
Strong mathematics skills, comfortable handling money and counting back change.
Knowledge of Windows, Excel, Word, Quickbooks, POS helpful
Excellent communication (both verbal and written) and interpersonal skills.
Ability to work independently. A self starter.
Ability to handle a wide variety of tasks at one time while serving customers.
Highly organized, energetic, team oriented individual with a positive can -do attitude and a strong commitment to outstanding customer service.
Physical aspects of the job include; oversize merchandise handling, bulk containers of ice cream weighing up to 17 pounds, supply orders, general cleaning and maintenance, and standing for up to 8 hours per day.
Store is open 7 days per week, morning and evening hours; individual must be willing to work nights, weekends, extended hours and holidays.
Well groomed appearance.
