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Telecalling Jobs in Domestic & International BPOs - Apply Now ID-11746

Delta Airlines is seeking enthusiastic and motivated Telecallers to join our customer service team in the Domestic and International BPO sectors. As a Telecaller, you will be responsible for providing exceptional customer support and resolving queries, handling complaints, and ensuring that every customer experience is seamless and positive. You will represent Delta Airlines, working closely with customers to deliver a high standard of service.

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Key Responsibilities:

  • Handle inbound and outbound calls with customers, addressing inquiries and providing solutions to problems.

  • Resolve customer complaints and issues in a professional and timely manner.

  • Provide product/service information and updates to customers as needed.

  • Follow communication scripts and ensure compliance with company policies and procedures.

  • Maintain accurate records of customer interactions and transactions.

  • Offer customers additional services or promotions that may be relevant to their needs.

  • Work collaboratively with the team to achieve sales and service targets.

  • Provide feedback and insights to the management team on recurring customer issues.

Required Skills and Qualifications:

  • Strong verbal communication skills with a clear and articulate tone.

  • Ability to listen actively and empathize with customers.

  • Good typing speed and proficiency in using computers.

  • Customer-oriented mindset with the ability to handle complaints calmly and effectively.

  • Ability to work in a fast-paced environment with strict deadlines.

  • Basic understanding of telecommunication processes and call center operations.

  • Good problem-solving skills and ability to think on your feet.

Experience:

  • Previous experience in a BPO environment or in telecalling roles is preferred, but not required.

  • Freshers are welcome to apply, as training will be provided.

Working Hours:

  • Full-time positions with shifts that may include evening hours, weekends, and holidays.

  • Rotational shifts available for both Domestic and International BPOs.

Knowledge, Skills, and Abilities:

  • Knowledge of customer service best practices.

  • Ability to maintain patience and professionalism during challenging calls.

  • Proficiency in MS Office and basic computer applications.

  • Fluency in English and, preferably, one or more additional languages (Spanish, French, or other languages depending on the region).

  • Strong attention to detail and ability to multitask.

Benefits:

  • Competitive salary with performance-based incentives.

  • Health insurance and medical benefits.

  • Paid leave and holidays.

  • Employee discounts and travel benefits with Delta Airlines.

  • Career development opportunities, including skill development programs and internal promotions.

  • Fun and supportive work environment.

Why Join Delta Airlines?

Delta Airlines offers an inclusive and dynamic work environment where employees are empowered to succeed and grow. As a leading airline, we pride ourselves on providing world-class customer service, and we are looking for individuals who share our passion for excellence. By joining our team, you will be part of an exciting and evolving company with a global presence, offering you endless opportunities for personal and professional growth.

How to Apply:

To apply for the Telecaller position at Delta Airlines, please submit your updated resume along with a cover letter detailing your interest and relevant experience. Applications can be sent to the careers section of the Delta Airlines website or emailed to our recruitment team. Please ensure you specify your preferred shift (Domestic or International BPO) in your application.

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

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