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Virtual Medical Assistant – Remote ID-10088

All of us can agree healthcare is simply too hard in the US. And our members feel that pain day in and day out. We aim to create an experience that simply feels easy when you need to access our healthcare system. If you need something, you know where to go to get it with care that is a click (or as few clicks as possible!) away.
What’s beautiful about a vision oriented toward “easy” is how it imparts a singular feeling. We instinctively know as humans when something is easy versus hard, even if we can’t explain why. We fight as a company to make an easy pathway available to all our members at every stage of their healthcare journey. If you feel passionate about delivering better healthcare to small businesses through a seamless care experience and affordable benefits, join us!
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We’re looking for a Virtual Medical Assistant (VMA) to join our Sana Care team. In this role, you’ll handle both clinical and administrative tasks to support our patient-centered approach to healthcare. This is more than just a job – it’s an opportunity to make a real impact. You’ll play a key role in supporting our providers and ensuring our patients get the care they need – quickly and hassle-free. If you’re organized, great at communicating, and passionate about helping others, this could be the perfect fit!
What you will do

 

    • Assist providers with medication requests, lab results, x-ray results, prior authorizations, and non-clinical triaging
    • Coordinate specialty referral requests and help patients access care easily
    • Fast-track urgent imaging and lab orders
    • Be the go-to person for answering calls and providing practice info
    • Monitor EHR inboxes and support providers with patient communication
    • Work with our payer business unit to address coverage and benefit questions
    • Promote a positive, team-driven work culture
    • Help improve patient satisfaction and engagement
About you

 

    • 2+ years working as a medical assistant
    • High school diploma or GED required (associate degree preferred)
    • Medical Assistant Certification is a plus – but not required
    • Awesome people skills – you know how to make patients feel comfortable and cared for
    • Knowledge of patient care and examination procedures
    • Detail-oriented and highly organized
    • Excellent communicator (both written and verbal)
    • Self-starter who is excited to innovate and problem-solve
    • Passionate. You care about making our healthcare system work better for patients
    • Hardworking and ready to roll up your sleeves when needed
$25.96 – $25.96 an hour
Our cash compensation amount for this role is targeted at 25.96/hour + equity per year for all US-based remote locations. Final offer amounts are determined by multiple factors including candidate experience and expertise and may vary from the amounts listed above.
Sana is a modern health plan solution for small and medium businesses. We use a more efficient financing structure and integrated technology solutions to cut out wasteful spending and get members access to better quality care at lower costs. Founded in 2017, we are an experienced team of engineers, designers, and health system operators. We have the financial backing of Silicon Valley venture firms and innovative reinsurance partners. If you are excited about building something new and being a part of fixing our broken healthcare system from the inside, please reach out!
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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

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