Clinical Operations Manager - Medical Unit at Hughes Spalding

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<p style="text-align:left">Note: If you are CURRENTLY employed at Children's and/or have an active badge or network access, STOP here. Submit your application via Workday using the Career App (Find Jobs).</p><p style="text-align:left"><u><b>Work Shift</b></u></p>Day<p style="text-align:inherit"></p><p style="text-align:inherit"></p><p style="text-align:left"><u><b>Work Day(s)</b></u></p>Monday-Friday<p style="text-align:inherit"></p><p style="text-align:inherit"></p><p style="text-align:left"><u><b>Shift Start Time</b></u></p>9:00 AM<p style="text-align:inherit"></p><p style="text-align:inherit"></p><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><p style="text-align:left"><u><b>Shift End Time</b></u></p></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div>5:00 PM<p style="text-align:inherit"></p><p style="text-align:inherit"></p><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><p style="text-align:left"><u><b>Worker Sub-Type</b></u></p></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div>Regular<p style="text-align:inherit"></p><p style="text-align:inherit"></p><p style="text-align:left">Children’s is one of the nation’s leading children’s hospitals. No matter the role, every member of our team is an essential part of our mission to make kids better today and healthier tomorrow. We’re committed to putting you first, and that commitment is at the heart of our company culture: People first. Children always. Find your next career opportunity and make a difference doing what you love at Children’s.</p><p style="text-align:inherit"></p><p style="text-align:inherit"></p><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><p style="text-align:left"><u><b>Job Description</b></u></p></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div>Facilitates and manages ongoing department operations, including quality, service, fiscal, and human resources processes. Supports and ensures that comprehensive patient care services are provided that support the integrity of the family system and patient care team. Proactively supports efforts that ensure delivery of safe patient care and services and promote a safe environment at Children's Healthcare of Atlanta.<p style="text-align:inherit"></p><p style="text-align:inherit"></p><p><b>Experience</b></p><ul><li>2 years of experience in management/administration</li></ul><p></p><p><b>Preferred Qualifications</b></p><ul><li>Advanced education in business, management, or related field</li><li>Professional nurse certification</li><li>Experience in management in a healthcare setting</li><li>Pediatric Advanced Life Support (PALS) or Pediatric Emergency Assessment Recognition and Stabilization (PEARS) (check department-specific recommendation)</li></ul><p></p><p><b>Education</b></p><ul><li>Bachelor of Science in nursing</li></ul><p></p><p><b>Certification Summary</b></p><ul><li>Licensure as a Registered Nurse in the single State of Georgia or Multi-State through the Enhanced Nurse Licensure Compact</li><li>Basic Life Support (BLS) within 30 days of employment</li><li>Professional Nursing Certification deemed by department required upon one year of hire.</li></ul><p></p><p><b>Knowledge, Skills, and Abilities</b></p><ul><li>Must possess excellent communication, organization, and interpersonal skills</li><li>Team partnering</li><li>Conflict resolution</li><li>Problem-solving</li><li>Listening</li><li>Staff development</li><li>Time management</li><li>Physician relations</li><li>Fiscal management</li><li>Must be able to successfully pass the Basic Windows Skills Assessment at 80% or higher rating within 30 days of employment</li></ul><p></p><p><b>Job Responsibilities</b></p><p><b>Clinical Behaviors</b></p><ul><li>Demonstrates competencies that incorporate age-specific guidelines, including</li><li>N = Neonate (less than 30 days), I = Infant (30 days to 1 year), EC = Early Childhood (1-5 years), LC = Late Childhood (5-13 years), A = Adolescent (13-17 years), AD = Adult, ALL = all ages.</li><li>Maintains understanding of clinical pathophysiology as relates to improving competency and care.</li><li>Acts as clinical resource for patient population in area.</li><li>Maintains ability to assist with clinical care</li></ul><p></p><p><b>Professional Development Behaviors</b></p><ul><li>Attends educational opportunities of minimum 18 hours job-related education per year.</li><li>Fosters professional development of others via constructive performance appraisals and professional development plans.</li><li>Establishes sound Shared Leadership council structure for units of accountability.</li><li>Fosters collegial relationships between team members, other departments, and medical staff members.</li></ul><p></p><p><b>Leadership Behaviors</b></p><ul><li>Demonstrates fiscal accountability in budget preparation, monthly analysis, and compliance to budget guidelines.</li><li>Establishes departmental goals and leads unit to achieve them.</li><li>Manages staffing effectiveness.</li><li>Rounds proactively throughout unit to identify and react to escalating concerns of potential or actual conflict, seeking resolution and incorporating service recovery.</li><li>Develops and maintains relationships with leadership in other departments to ensure appropriate resources are accessible for clinicians.</li><li>Executes implementation plans for system and unit changes.</li><li>Engages departmental leaders to achieve unit goals and projects</li><li>Focuses time and attention on key retention activities.</li><li>Coaches staff to improve performance.</li><li>Understands My PATH program and educates Assistant Nurse Managers and staff.</li></ul><p></p><p><b>Quality and Evidence-Based Practice Behaviors</b></p><p></p><ul><li>Provides oversight for development of quality measures and quality controls for unit.</li><li>Ensures compliance with all regulatory requirements, including Joint Commission.</li><li>Leads unit in creation of staffing effectiveness monitors.</li><li>Oversees follow-up to occurrence notification system reports.</li><li>Participates in departmental assessment of national recognition data collection processes.</li><li>Allocates resources to work toward care standardization and performance improvement in accordance with evidence-based practice.</li></ul><p style="text-align:inherit"></p><p style="text-align:inherit"></p><p style="text-align:left"><i><span>Children’s Healthcare of Atlanta is an equal opportunity employer committed to providing equal employment opportunities to all qualified applicants and employees without regard to race, color, sex, religion, national origin, citizenship, age, veteran status, disability or any other characteristic covered by applicable law.</span></i></p><p style="text-align:inherit"></p><p style="text-align:inherit"></p><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><p style="text-align:left"><u><b>Primary Location Address</b></u></p></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div>35 Jesse Hill Jr Dr SE<p style="text-align:inherit"></p><p style="text-align:inherit"></p><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><p style="text-align:left"><u><b>Job Family</b></u></p></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div>Nursing-Management

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

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4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

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Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

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