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Engagement Ambassador - Part-time (Remote) ID-8253

About Us: iResponze is a leading provider of hospitality management solutions, dedicated to enhancing the guest experience for hotels, restaurants, and other establishments. Our innovative approach focuses on leveraging technology to drive guest satisfaction and loyalty. As we continue to expand our services, we are seeking a motivated and customer-centric individual to join our team as a Social Media Ambassador.

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Virtual Assistant, $45/hr, No Experience, Remote, Night Job
Phone Job, $50/hr, Remote, Part-Time, College Student
Remote Data Entry, $42/hr, Evening/Night Job, No Experience
Remote Moderator, $45/hr, No Degree, Weekend Job, Part-Time
Live Chat Support, $50/hr, Remote, Night Shift, No Degree
Virtual Assistant, $40/hr, Weekend, College Student, Remote
Remote Phone Job, $42/hr, Part-Time, No Experience Required
Remote Data Entry, $45/hr, No Degree, Weekend, Night Job
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Position Overview: As a Engagement Ambassador for iResponze, you will play a pivotal role in managing our online reputation across various platforms including Google, TripAdvisor, Expedia, Booking.com, Yelp, OpenTable, and more. Your primary responsibility will be to respond to guest reviews in a timely and professional manner, addressing both positive feedback and concerns. Additionally, you will build relationships with our customers, ensuring that their feedback is heard and addressed appropriately. This is a remote position with weekend availability required, estimated at 20-24 hours per week.

Key Responsibilities:
• Monitor and respond to guest reviews on various platforms, including Google, TripAdvisor, Expedia, Booking.com, Yelp, OpenTable, etc.
• Experience utilizing Instagram, Facebook.
• Engage with guests in a courteous and empathetic manner, addressing their feedback and concerns promptly and effectively.
• Build and maintain relationships with customers, providing personalized responses and ensuring their satisfaction with our services.
• Collaborate with internal teams to address and resolve issues raised in guest reviews.
• Identify trends and patterns in guest feedback, providing insights to help improve our products and services.
• Uphold company policies and brand standards in all interactions with guests and online communities.
• Nothing in this Job description limits the companies right to change the functions ,responsibilities and or schedule of this position.

Requirements:
• Previous experience in customer service, hospitality, or social media management preferred.
• Excellent written and verbal communication skills, with a strong attention to detail.
• Ability to work independently and efficiently in a remote environment.
• Proficiency in using various social media platforms and online review sites.
• Empathetic and solution-oriented mindset, with the ability to handle sensitive situations professionally.
• Weekend availability required.
• Must have required tools and connectivity to complete job functions (Laptop/Computer , Internet Connection (Wi-Fi) phone)

Legal:

iResponze is an Equal Opportunity Employer we encourage people of all backgrounds, genders, races and demographics to apply. iResponze is an E-Verify employer all employees are subject to background & drug screenings at any time during employment

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

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