Customer Experience Associate - Seymour

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Responsibilities:

  • Works closely with customers and discusses our discounts.
  • Resolves issues about any of our discounts or programs.
  • Reaches out to customers and sets appointments.
  • Cross-sells to our customers with regards to the Multi-Line discount.
  • Handles incoming calls and answers any questions.
  • Collects payments and makes policy changes.
  • Sets up bill accounts and works on other simple billing requests.
  • Submits claims paperwork that is requested by the claim’s representatives.
  • Provides proof of insurance documents that are requested by clients.
  • May assist with INFB Health Plans.
  • Any additional duties assigned by management.

Requirements for Success:

  • High school diploma or GED equivalent.
  • 3 years of customer service experience, insurance experience preferred.
  • Property & Casualty insurance license required or must be able to obtain this license within a year.
  • Working knowledge of Farm Bureau discounts and programs or ability to learn this information quickly.
  • Ability to communicate with a variety of audiences.
  • Strong time management and problem-solving skills.
  • Strong attention to detail and accuracy.
  • Ability to interact professionally with our internal and external clients.
  • Proficient in using Android and Apple phones.
  • Ability to have patience and understanding in guiding customers through technology.

IFBI Perks:

  • An organization that values work/life balance
  • Paid vacation/sick leave
  • 401(k) with match
  • Fulltime with a Monday - Friday schedule
  • Potential for a yearly bonus with a possible payout of up to 20% of the salary
  • Contests and incentives
  • Benefits eligibility within 30 days of employment
  • Negotiable pay based on level of experience
  • Collaborate in a team environment
  • Paid volunteer hours

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