Station Manager - ICT

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About the position

Responsibilities

  • Builds partnerships with customers and sets the example for the delivery of exceptional customer service.
  • Reviews operational and financial reports to ensure station is meeting goals and objectives and takes corrective action as required.
  • Ensures compliance with policies and procedures, rules, standards, customer requirements and governmental/regulatory requirements.
  • Participates in employee relations investigations when complaints arise and resolves issues in a professional and timely manner.
  • Promotes and adheres to policies concerning Safety, Anti-Harassment and Equal Employment Opportunity.
  • Recruits new employees to ensure appropriate staffing, promotes team-building initiatives and performs coaching/mentoring activities to develop and motivate team members.
  • Ensures that employees are properly trained and audits safety records as needed.
  • Sets, measures and manages performance of self and others. Leads team members in achieving/exceeding operational and financial objectives and goals.
  • Ensures compliance with rules and standards of all relevant regulatory agencies and applicable laws.
  • Performs other related duties as assigned within the appropriate skill and experience capabilities expected for this position.

Requirements

  • Must be a local (in-state) resident.
  • Valid In-State Driver's License.
  • Ability to pass a pre-employment drug screen.
  • Ability to pass up to a 10-year background check.
  • Must have authorization to work in the United States as defined by the Immigration Reform Act of 1986.
  • Must complete ramp and SIDA training to obtain airport authority identification security.
  • High School diploma or GED.
  • Two+ years of relevant experience.
  • Strong problem solving skills.
  • Excellent customer service skills.
  • Excellent interpersonal and communication skills.
  • Strong organizational skills.

Nice-to-haves

  • Four-year college education or equivalent experience.
  • Four+ years of relevant experience.
  • Relevant supervisory experience.
  • Ability to apply creative solutions that have positive impact on results.
  • Able to effectively resolve employee conflicts.
  • Strong leadership qualities and ability to create a passionate and efficient workforce.

Benefits

  • Flight Benefits - travel privileges for yourself and your family with Delta Airlines.
  • Competitive pay with daily access to earned wages.
  • Comprehensive Medical, Dental and Vision Insurance for full time employees.
  • Paid time off - 9 paid holidays + 80 hours of PTO in your first year (PTO plans increase with tenure).
  • 401k with 3% company match contribution when you contribute 9% to your retirement plan after 30 days.
  • Exclusive Discounts and Additional Wellness program.
  • Eligible to receive annual performance bonuses as additional compensation.
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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

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