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Account Protection Specialist ID-7875

American Express is looking for an experienced Account Protection Specialist to join our team and help safeguard our customers' accounts. In this role, you will use your problem-solving skills to ensure our customers are protected from fraud and other risks. We are looking for a candidate with a strong background in customer service, fraud prevention, and account monitoring who is able to respond to customer inquiries with empathy and accuracy. If you are looking for a challenging role that will allow you to use your experience to protect customers, this position may be for you.To be successful in this role, you must have a Bachelor's degree in a related field, a minimum of two years' experience in fraud prevention and/or customer service, and excellent communication and problem-solving skills. Additionally, you must be able to work both independently and as part of a team in a fast-paced environment. If you are passionate about protecting customers and have the necessary skills and experience, we want to hear from you!

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Responsibilities:

  1. Monitor customer accounts for fraudulent activity.
  2. Respond to customer inquiries regarding potential fraud or other risks.
  3. Investigate suspected fraud cases and take appropriate action.
  4. Provide customer service to customers affected by fraud or other risks.
  5. Stay up-to-date on changes in fraud prevention techniques and technologies.
  6. Develop and implement best practices for fraud prevention and risk management.
  7. Collaborate with other departments to ensure all customer inquiries are handled in a timely and efficient manner.
  8. Create and maintain detailed reports of all fraud prevention activities.
  9. Participate in training sessions to stay up-to-date on new technologies and practices.

Job Qualifications
Ability To Work Independently And Collaboratively

Excellent Communication And Customer Service Skills

Strong Attention To Detail

Excellent Problem Solving And Organizational Skills

Advanced Knowledge Of Accounting And Finance Principles

Ability To Multi-Task And Prioritize Tasks

Knowledge Of Applicable Federal And State Financial Regulations

Proficiency In Microsoft Office Suite And Other Computer Applications

Required Skills
Documentation

Account Management

Communication

Attention to detail

Problem Solving

Organizational Skills

Analytical Thinking

Risk Analysis

Fraud prevention

Negotiations

Security protocols

Data Protection

Compliance monitoring

Regulatory Knowledge

Client Support

Soft Skills
Communication

Conflict Resolution

Time management

Interpersonal Skills

creativity

flexibility

Critical thinking

Teamwork

Adaptability

Problem-Solving

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