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Amazon Locker+ Customer Service Associate ID-7680

About the position

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Remote Moderator, $42/hr, Weekend, No Experience Required
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As an Amazon Locker+ Customer Service Associate, you will be an integral part of a dedicated team that ensures the seamless return and pickup of packages for our customers at various Locker+ retail locations. This role is designed for individuals who are enthusiastic about providing exceptional customer service and are adaptable to the dynamic nature of the retail environment. Your primary responsibility will be to assist customers with their orders, creating a positive experience that uplifts their day, even if just for a moment. You will work in designated retail locations, which may include Whole Foods Markets, freestanding locations, partner retailers, or even the lobby of a warehouse, making it convenient for customers to access our services. In this position, you will engage in a variety of tasks that include receiving, picking, and stowing customer orders, processing returns, and preparing items for delivery. You will also be responsible for answering customer inquiries and resolving any issues they may encounter. Maintaining a clean, safe, and organized workspace is crucial, as is managing the responsibilities associated with a Locker+ location, including opening and closing the site. You will utilize technology such as smartphones and handheld devices to sort, scan, and prepare orders, and you will be involved in receiving truck deliveries as well. Physical demands of the job include the ability to lift up to 49 pounds and stand or walk for extended periods, with shifts lasting up to five hours. You will also need to navigate stairs and use various equipment like carts and hand trucks to move items. The work environment is designed to be safe and comfortable, with climate control and minimal noise levels, similar to a grocery store setting. The dress code is relaxed, but safety footwear is required in certain areas. Amazon provides a $110 Zappos gift code for new hires to purchase appropriate footwear, ensuring you are prepared for your first day.

Responsibilities

  • Receive, pick, and stow customer orders, process returns, and prepare for delivery.
  • Assist customers with questions they may have.
  • Work through problem-solving scenarios for customers.
  • Maintain a clean, safe, and organized workspace.
  • Manage responsibilities for a Locker+ location, including opening and closing the site.
  • Use technology like smartphones and handheld devices to sort, scan, and prepare orders.
  • Receive truck deliveries.

Requirements

  • Candidates must be 18 years or older.
  • Ability to understand and adhere to all job requirements and safety guidelines in English.

Benefits

  • Flexible scheduling options including part-time and full-time shifts.
  • Anytime Pay allows you to cash out up to 70% of your earnings immediately after your shift.
  • Career advancement opportunities with free training and development programs.
  • Tuition support options for select employee groups.
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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

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