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Remote Live Chat Agent ID-1624

We are seeking a motivated, customer-oriented Live Chat Agent to join our remote support team. In this role, you’ll respond to customer inquiries and concerns via live chat, helping to answer questions, troubleshoot issues, and guide customers to the right resources. As part of our team, you’ll be instrumental in ensuring customer satisfaction and fostering positive customer relationships.

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What Will You Do?

  • Provide real-time chat support to customers by responding to inquiries, addressing concerns, and troubleshooting issues.

  • Handle multiple customer chats simultaneously, ensuring prompt and professional responses.

  • Answer questions related to TSI’s products and services, and provide solutions or guidance as needed.

  • Document customer interactions in the Customer Relationship Management (CRM) system to maintain accurate service records.

  • Escalate more complex issues to other teams when necessary and coordinate follow-ups to ensure resolution.

  • Actively contribute to the development of customer support resources by sharing insights and feedback from customer interactions.

  • Stay updated on TSI products, services, and industry trends to provide accurate and helpful support.

What Do You Need?

Required:

  • Experience in customer service, technical support, or a similar role, preferably with experience in live chat.

  • Strong written communication skills with the ability to convey information clearly and professionally.

  • Proficiency in Microsoft Office and CRM systems (Salesforce experience is a plus).

  • Reliable high-speed internet connection and a dedicated workspace free from distractions.

Desired:

  • Familiarity with TSI’s industry, including environmental, health, and safety solutions.

  • Ability to handle high-volume customer chats and work effectively in a remote team environment.

  • Previous remote work experience is a plus.

Knowledge, Skills & Abilities:

  • Excellent problem-solving and organizational skills.

  • Ability to multi-task and prioritize in a fast-paced environment.

  • Self-motivated and proactive with a high level of accountability.

  • A collaborative approach to teamwork and a positive, professional attitude.

What Can We Give You?

At TSI, our employees are our most valuable assets, and we care about their health and happiness. We offer a competitive benefits program to keep our employees and their family members protected and foster a healthy work-life balance. Additionally, we are committed to employee development and growth and encourage and foster an environment of collaboration and innovation. Our work has meaning, and the products we design and build help protect people and the environment.

Benefit Offerings: Competitive medical insurance plans, life insurance, short-term and long-term disability, 401K Employer Contribution, Flexible Spending Account, Education Assistance, and more.

How to Apply:

We are an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, age, marital status, disability, status as a protected veteran, or any legally protected status.

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

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