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Creative Program Manager, Technical Publications, Device Packaging Experience ID-14304

Amazon Lab126 is an inventive research and development company that designs and engineers high-profile consumer electronics. Lab126 began in 2004 as a subsidiary of Amazon.com, Inc., originally creating the best-selling Kindle family of products. Since then, we have produced devices like Fire tablets, Fire TV and Amazon Echo. What will you help us create?
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The Role: We are looking for a talented and driven Creative Program Manager, Technical Publications, to manage and execute the Amazon Device packaging User Experience (UX) inbox documentation development within the Device Packaging Experience (DPX) team. The ideal candidate will have extensive experience in managing the workflows and development of Quick Start Guide, Warranty Safety Legal Documentations, User Manuals, and Setup Guides. The ideal candidate will demonstrate ownership, customer obsession, bias for action, and strong ability to deliver results while upholding the highest standards.

Key job responsibilities: As a Creative Program Manager, Technical Publications, you will manage the day-to-day inbox documentation development work-streams across programs and publications change requests post-production. You will establish relationships with stakeholders and collaborate closely with an in-house design team and production vendor to execute. You will also partner with other Creative PMs, Regional PMs, Retail EPMs, and cross-functional stakeholders (e.g., hardware/software product managers, Go-to-Market managers, product counsel, hardware compliance legal/engineers, safety and compliance legal) from actual artwork development through Release to Print.


Key job responsibilities
* Collaborate with designers, external design agency, stakeholders, and cross-functional teams to drive inbox documents artwork development for new products and execute packaging change requests
* Create data-driven solutions for technical publications by synthesizing multiple data sources including user studies, survey results, and customer reviews
* Partner with UX research teams to conduct usability studies and implement findings into documentation design
* Drive artwork approvals with stakeholders to meet development schedule through release to print, including managing multiple revision rounds, ensuring compliance requirements, coordinating stakeholder reviews, and maintaining version control until final production handoff to the supplier
* Update and communicate work-back schedule to peers and stakeholders proactively. Communicate delays and escalate effectively, when needed
* Manage, scope, track and maintain programs to stay on budget and schedule; send final files to packaging vendors per standardized SOP
* Develop and/or support initiatives to optimize cross-team mechanisms, procedures, and best practices

BASIC QUALIFICATIONS

- 2+ years of program or project management experience
- 2+ years of defining and implementing process improvement initiatives using data and metrics experience
- Experience using data and metrics to determine and drive improvements
- Experience working cross functionally with tech and non-tech teams
- Proficiency in packaging development systems, project management tools (e.g., Slack, Wrike), and digital proofing platforms (e.g., Ziflow, Orange Logic)
- Excellent written and oral communication skills, including the ability to communicate complex ideas to audiences across all levels and regions
- Experience with user research methodologies and data analysis tools
- Demonstrated ability to translate user data into actionable documentation solutions
- Ability to manage multiple high-priority programs concurrently
- Experience managing vendor relationships for print and digital deliverables
- Experience with different file formats for digital and print production materials

PREFERRED QUALIFICATIONS

- 3+ years of driving end to end delivery, and communicating results to senior leadership experience
- 3+ years of driving process improvements experience
- Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
- Experience building processes, project management, and schedules
- Experience in US and international localized packaging development
- Technical background in digital inbox documentation, including responsive design, accessibility standards, and content management systems
- Background in conducting user research and applying findings to technical documentation
- Experience in creating digital interactive setup instructions for consumer electronics
- Proficiency in advanced digital publishing tools for interactive and multimedia documentation
- Knowledge of user experience (UI/UX) principles applied to digital instruction design; experience with QR code integration in setup guides
- Experience in consumer electronics documentation and familiar with industry trends

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $66,800/year in our lowest geographic market up to $142,800/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits.

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Common Interview Questions And Answers

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When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

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Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

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This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

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