Apple Support Specialist ID-13501
Detroit IT provides IT services to businesses throughout Metro Detroit and Southeastern Michigan. We provide Exchange server support, Office 365 migrations, ongoing remote support, a fully staffed Helpdesk, managed IT services, and consulting that help keep your business running efficiently.
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Weekend, No Degree, Part-Time Virtual Assistant, $40/hr, Remote, No Experience, Night Job Customer Support, $42/hr, Weekend Job, Remote, No Degree Live Chat Support, $40/hr, Part-Time, Remote, No Degree Live Chat Support, $40/hr, Part-Time, Remote, No Degree Virtual Assistant, $40/hr, No Experience, Remote, Night Job Phone Job, $35/hr, Remote, Part-Time, College Student Customer Support, $40/hr, Remote, Evening, No Experience Remote Customer Support, $40/hr, Weekend, No Experience Remote Moderator, No Degree, $50/hr, Evening, Weekend Job Virtual Assistant, $42/hr, Remote, No Experience, Evening Part-Time Data Entry, $40/hr, Remote, College Student Friendly Customer Support, No Degree, $40/hr, Remote, Weekend Job Live Chat Support, Remote, $42/hr, Night Shift, College Student Phone Support, Remote, $35/hr, No Experience, Part-Time Virtual Assistant, $42/hr, Remote, Weekend, Entry Level Phone Job, $50/hr, Remote, Part-Time, College Student Data Entry, $50/hr, Night Job, No Degree, Remote 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Evening Job, College Student Remote Data Entry, $50/hr, No Experience, Evening/Night Job Virtual Assistant, $42/hr, Remote, No Experience, Evening Phone Support, $35/hr, Weekend, Remote, No Experience Remote Data Entry, $50/hr, No Experience, Evening/Night Job Phone Job, $50/hr, Remote, No Degree, Part-Time, Weekend Data Entry, No Degree, $40/hr, Part-Time, Remote Job Remote Data Entry, $45/hr, No Degree, Night Shift Data Entry, $40/hr, Remote, Night Job, No Degree Data Entry, $35/hr, Night Job, No Degree, Remote Live Chat Support, $40/hr, Part-Time, Remote, No Degree Remote Customer Support, $42/hr, Weekend, No Experience Weekend Data Entry, $40/hr, Remote, No Experience Remote Live Chat, $35/hr, Part-Time, Evening/Night Job Data Entry, Remote, $40/hr, Evening Job, No Degree Remote Live Chat, $42/hr, Weekend, No Degree, Part-Time Job Description
Job Summary:
MacDetroit, a new division of DetroitIT, is seeking an Apple Support Specialist to support our Apple managed services clients.
Job Responsibilities:
Accept and respond to end-user support tickets and projects according to client contract, processes and policies, within the appropriate contracted timeframes.
Provide onsite and remote desktop support for OSX clients 10.4 to to 10.9.
User account setup using local, open directory and active directory.
Migration of user data from system to system.
Imaging of Mac's using Netboot/Netimage or similar product such as Casper.
Keep clients up to date utilizing apple remote desktop, Filewave and Apple Remote Desktop.
Basic hardware repair including hard drive and memory upgrades.
Qualifications
Must have excellent verbal and written communications skills, as you will be working in a customer service environment.
Advanced knowledge of Macintosh (Mac OSX server), OS installation, OSX configuration and trouble shooting, Apple Remote Desktop, cloning OSX desktop, and other Apple end-user products and support elements.
Ability to travel to and from clients sites.
Bachelor's Degree in an IT related field (preferred).
Apple Certifications at OS level (minimally) and hardware level.
Basic computer hardware repair experience.
Daily reporting to clients.
Tracking time and job notes in job ticketing system and time tracking software.
Notes:
This candidate will be tested on his/her technical experience and ability with Apple devices and environment support.
If you do not have Apple Macintosh experience AND certifications, please DO NOT apply for this job.
Additional Information
All your information will be kept confidential according to EEO guidelines.
