Consumer Access Spec Virtual Part TIme ID-4152

• Faith based & mission driven organization
• Central Florida’s premier multi-specialty medical group
• Comprehensive Employee Benefits such as Educational Reimbursement
• CREATION Health employee wellness and lifestyle programs
• Positive working climate to support a work life balance
• The role you’ll contribute:
• Ensures patients are appropriately registered for all service lines. Performs eligibility verification, obtains pre-cert and/or authorizations, makes financial arrangements, requests and receives payments for services, performs cashiering functions, clears registration errors and edits pre-bill, and other duties as required. Works complex accounts and manages escalations from Consumer Access Representatives and Consumer Access Specialists. Assists with departmental training and quality audits. Maintains a close working relationship with clinical partners to ensure continual open communication between clinical, ancillary and patient access departments. Anticipates and responds to the inquires and needs of clinical partners. Actively participates in extending exemplary service to both internal and external customers and accepts responsibility in maintaining relationships that are equally respectful to all. Provides PBX (switchboard) coverage and support as needed. Ensures team success in active mentoring and meeting the stated monthly collection and accuracy goals. Monitors team performance. Carries out implementation of supervisor/manager directive.
• The value you’ll bring to the team:
• Mature judgement in dealing with patients, physicians, and insurance representatives
• Intermediate knowledge of Microsoft programs and familiarity with database programs
• Ability to operate general office machines such as computer, fax machine, printer, and scanner
• Ability to effectively learn and perform multiple tasks, and organize work in a systematic and efficient fashion
• Ability to communicate professionally and effectively, both verbally and written
• Ability to adapt in ever changing healthcare environment
• Ability to follow complex instructions and procedures, with a close attention to detail
• Adheres to government guidelines such as CMS, EMTALA, and HIPAA and AdventHealth corporate policies
• Exceptional customer service skills
• Advanced understanding of insurance knowledge and benefits
• Advanced understanding of hospital electronic medical report (EMR) system
• Basic medical terminology
• Must be able to read, write, and speak conversational English
• Assists department supervisor with quality audits as needed
• Demonstrates leadership skills through mentoring staff and assisting with departmental training as needed
• Contributes to a positive work environment. Is open to change and is sensitive to department and organization needs
• Acts as a liaison to various departments as a knowledge leader
• Utilizes knowledge of and performs and educates team members on Guest Services functions to ensure the smooth operation of the Guest Services/Information department if applicable
• Works complex accounts and manages escalations from Consumer Access Representatives and Consumer Access Specialists
• Assists with Human Resource functions, including evaluation, scheduling, and productivity
• Communicates educational needs for improvement on performance, processes, and workflows to leadership via email, one-on-one, and/or team meetings
• Leads monthly team meetings and team huddles

Qualifications

The expertise and experiences you’ll need to succeed:

REQUIRED:

• One year of direct Patient Access experience
• One year of customer service experience
• Prior collections experience
• High School diploma or GED

PREFERRED:

• Two years of direct Patient Access experience
• Associate degree in Health Services or completed coursework related to Health Services

This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances. The salary range reflects the anticipated base pay range for this position. Individual compensation is determined based on skills, experience and other relevant factors within this pay range. The minimums and maximums for each position may vary based on geographical location.

Category: Patient Financial Services

Organization: AdventHealth Orlando

Schedule: Part-time

Shift: 1 - Day

Req ID: 25001680

We are an equal opportunity employer and do not tolerate discrimination based on race, color, creed, religion, national origin, sex, marital status, age or disability/handicap with respect to recruitment, selection, placement, promotion, wages, benefits and other terms and conditions of employment.