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Customer Service Agent For Airline - No Experience Needed - Work Remote ID-13588

The House of Mercier is an innovative recruitment agency dedicated to matching talented individuals with exciting career opportunities across the world. We are currently seeking enthusiastic individuals to join our team as Customer Service Agents for an airline, a role that offers the flexibility of remote work. This position is perfect for those looking to kickstart their career in the customer service industry, especially within the thriving online media sector. As a Customer Service Agent, you will engage with customers from diverse backgrounds, assisting them with their travel inquiries and ensuring they receive top-notch service. What sets this opportunity apart is that no prior experience is needed; we believe in providing comprehensive training to help you succeed in this role. Join us at The House of Mercier, where we connect talent with opportunity, and be part of a supportive team that values your growth and development, while serving a critical function in the airlines' customer service experience.


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Responsibilities

  • Assist customers with inquiries regarding flight bookings, cancellations, and changes.
  • Provide accurate information about airline policies and procedures.
  • Handle customer complaints and resolve issues in a professional manner.
  • Use various communication channels such as phone, email, and chat to assist customers.
  • Maintain a positive and empathetic attitude toward customers at all times.
  • Document customer interactions and update their information in the database accurately.
  • Collaborate with team members to improve service efficiency and customer satisfaction.
  • Strong communication skills, both verbal and written.
  • Ability to work independently in a remote environment.
  • Flexible schedule to accommodate varying customer needs.
  • Basic computer skills and familiarity with customer service software.
  • A high school diploma or equivalent.
  • Excellent problem-solving skills and ability to think on your feet.
  • Desire to learn and grow within the customer service field.
  • Health Care Plan (Medical, Dental & Vision)
  • Retirement Plan (401k, IRA)
  • Life Insurance (Basic, Voluntary & AD&D)
  • Paid Time Off (Vacation, Sick & Public Holidays)
  • Family Leave (Maternity, Paternity)
  • Short Term & Long Term Disability
  • Training & Development
  • Work From Home
  • Free Food & Snacks
  • Wellness Resources
  • Stock Option Plan
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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

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