Outbound Call Center Scheduler ID-13524
Who We Are
Porter combines the power of analytics with the power of care. Porter is a leading healthcare IT and services platform for care and coverage coordination that optimizes outcomes and member experience. We deliver understanding, compassion, information, and peace of mind for your members. Driven by robust AI analytics, Porter's™ Care Guide team helps the member navigate the healthcare delivery system, secures the right support for each member's specific needs, and directs Porter's team of expert clinicians to perform comprehensive in-home assessments, complete with lab and diagnostic testing. By coordinating the complexities of each unique care journey, Porter helps close the gaps with the largest impact on quality measures, total cost of care, risk adjustment, and member experience.
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Who You Are
The ideal member of Porter will be a change agent, altering the status quo of healthcare delivery. You and your fellow Porter team members will provide our members with an innovative and empathetic ecosystem of transparency. New team members will join feeling energetic and excited to revolutionize the healthcare continuum and contribute to the success of our mission-driven organization.
What You’ll Do
The Outreach Healthcare Scheduler will serve as the coordinator for appointments between Porter’s clinical staff and patients/health plan members. The Outreach Healthcare Scheduler is responsible for high volume outbound calls to schedule clinical appointments in the home or a facility. Ideal candidates will have the experience, drive, and compassion to manage multiple calls, cancelations, and last-minute conflicts while keeping the patient/member needs at the forefront of decision-making.
Responsibilities:
-Proactively reach out to members over the phone to schedule telehealth and in-home visits with a Porter Provider
- Add, cancel, or make changes to appointments in the organization's schedule
-Ensure the confirmation of scheduled appointments
- Resolve appointment conflicts for staff and customers or clients
- Manage & update customer CRM (Salesforce Service Cloud)
- Boost member satisfaction and loyalty by providing consistently excellent experience and striving to go above and beyond
- Meet key performance indicators contributing to the success of Porter (something like this)
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What You Need
Qualifications:
- High School Diploma
- A dedicated work area established that is separated from other living areas and background noise, and ensures a professional work environment and patient information privacy
- Ability to keep all company-sensitive documents and systems secure
- A reliable, high-speed internet connection with an ethernet connection
- A strong sense of empathy, compassion, and friendliness (extroverted and people-oriented)
- Drive to go above and beyond to ensure that members/patients/caregivers feel genuinely supported and valued
- Exceptional communication skills, both written and oral, with the ability to assist others (customers and coworkers alike) with sincerity, - respect, and compassion
- Strong time management and organizational skills to juggle meetings and various administrative requirements while keeping member needs at the forefront
- Must be an excellent listener, both to ensure that the member feels valued/respected and to identify any potential needs that the member may not be directly articulating
- Ability to work with the team to cover on-call and holiday schedules as needed
-Ability to thrive in a fast-paced environment and in high volume outbound dials
Benefits of Working with Porter
Remote Work Environment
Paid Time Off
Laptop Supplied
Benefits - Medical Dental Vision Voluntary Life + AD&D
A fun team and special culture
