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Partner Technical Enablement Specialist - AMER ID-5857

An overview of this role

The GitLab Global Services Practice Management team defines and matures the consulting services offered by GitLab Global Services and Partner organizations with a focus on creating long-term success for our customers.

The Partner Technical Enablement Specialist is pivotal in ensuring our service partners have the technical skills and knowledge to implement, integrate, and support our software solutions effectively. You will be responsible for designing and delivering technical tools, and technical training programs, creating technical documentation and best practices, and providing hands-on support to our partner network to drive technical excellence.

What you’ll do

What you’ll bring

  • Knowledge and familiarity with the Software Development Life Cycle, DevOps, and DevSecOps are required (open source software knowledge and familiarity are considered a plus).
  • Technical Background: Strong technical background with hands-on experience in software implementation, support, or consulting.
  • Deep understanding of software build tools such as Maven, Ant, Jenkins, and Gradle and familiarity with relevant technical domains such as package managers, containerization technologies (Docker, Kubernetes, OpenShift) and cloud technologies (AWS, Azure, GCP).
  • Training & Instructional Skills: Proven experience in developing and delivering technical training to external audiences. Strong ability to translate complex technical concepts into digestible training content for partners of varying technical proficiency.
  • Problem-Solving & Technical Advisory Skills: Adept at troubleshooting technical issues and providing effective solutions, particularly in customer-facing or partner-facing scenarios.
  • Communication & Presentation Skills: Excellent verbal and written communication skills, with the ability to convey technical concepts clearly and engage an audience during training sessions.
  • Relationship Building & Partner Focus: Demonstrated ability to build strong relationships with partners and provide a high level of support and engagement to help them succeed.
  • Continuous Learning & Adaptability: Enthusiastic about staying up to date with evolving technologies and product developments, with a willingness to adapt training materials as needed.
  • Exceptional written/verbal communication skills.
  • Team player with strong interpersonal skills, skilled at organizing development efforts and cross-functional collaboration.
  • Experienced in giving and receiving constructive feedback.
  • Ability to thrive in a fast-paced, unpredictable environment.
  • You share our values and work in accordance with those values
  • Highly determined to learn new things, including GitLab

How GitLab will support you

  • Benefits to support your health, finances, and well-being
  • All remote, asynchronous work environment
  • Flexible Paid Time Off
  • Team Member Resource Groups
  • Equity Compensation & Employee Stock Purchase Plan
  • Growth and development budget
  • Parental leave
  • Home office support

Please note that we welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement. Additionally, studies have shown that people from underrepresented groups are less likely to apply to a job unless they meet every single qualification. If you're excited about this role, please apply and allow our recruiters to assess your application.

The base salary range for this role’s listed level is currently for residents of listed locations only. Grade level and salary ranges are determined through interviews and a review of education, experience, knowledge, skills, abilities of the applicant, equity with other team members, and alignment with market data. See more information on our benefits and equity. Sales roles are also eligible for incentive pay targeted at up to 100% of the offered base salary.

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

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