Reservation Sales Agent ID-13492
Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs, determine appropriate room @type, and verify availability of room @type and rate. Explain guarantee, special rate, and cancellation policies to callers. Accommodate and document special requests. Answer questions about property facilities/services and room accommodations. Follow sales techniques to maximize revenue. Communicate information regarding designated VIP reservations. Input and access data in reservation system. Respond to any challenges found for accommodating rooming requests by communicating with appropriate individual or department. Oversee accuracy of room blocks and reservations. Input group rooming lists using reservation systems, revise room blocks to maintain the required number of available rooms and keep organized files of all groups. Set-up proper billing accounts according to Accounting policies.
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Weekend, No Degree, Part-Time Virtual Assistant, $40/hr, Remote, No Experience, Night Job Customer Support, $42/hr, Weekend Job, Remote, No Degree Live Chat Support, $40/hr, Part-Time, Remote, No Degree Live Chat Support, $40/hr, Part-Time, Remote, No Degree Virtual Assistant, $40/hr, No Experience, Remote, Night Job Phone Job, $35/hr, Remote, Part-Time, College Student Customer Support, $40/hr, Remote, Evening, No Experience Remote Customer Support, $40/hr, Weekend, No Experience Remote Moderator, No Degree, $50/hr, Evening, Weekend Job Virtual Assistant, $42/hr, Remote, No Experience, Evening Part-Time Data Entry, $40/hr, Remote, College Student Friendly Customer Support, No Degree, $40/hr, Remote, Weekend Job Live Chat Support, Remote, $42/hr, Night Shift, College Student Phone Support, Remote, $35/hr, No Experience, Part-Time Virtual Assistant, $42/hr, Remote, Weekend, Entry Level Phone Job, $50/hr, Remote, Part-Time, College Student Data Entry, $50/hr, Night Job, No Degree, Remote Data Entry, No Experience, $35/hr, Remote, College Student Virtual Assistant, Remote, $50/hr, Part-Time, Night Shift Remote Moderator, $40/hr, No Degree, Weekend Job, Part-Time Remote Live Chat, $42/hr, Weekend, No Degree, Part-Time Part-Time Data Entry, $40/hr, Remote, College Student Friendly Remote Data Entry, $40/hr, Part-Time, No Degree Required Data Entry, Remote, $40/hr, Evening Job, No Degree Phone Support, Remote, $35/hr, No Experience, Part-Time Live Chat Support, $40/hr, Weekend, Remote, No Degree Remote Data Entry, $35/hr, No Experience, Evening/Night Job Live Chat Support, $45/hr, Weekend, Remote, College Student Remote Moderator, $50/hr, No Degree, Weekend, Part-Time Remote Live Chat, $50/hr, Part-Time, Evening/Night Job Phone Job, $45/hr, Remote, Night Shift, No Degree Remote Moderator, No Degree, $35/hr, Evening, Weekend Job Remote Virtual Assistant, $40/hr, Evening, Part-Time Job Remote Moderator, $42/hr, Weekend, No Experience Required Data Entry, $35/hr, Remote, Evening Job, College Student Remote Data Entry, $50/hr, No Experience, Evening/Night Job Virtual Assistant, $42/hr, Remote, No Experience, Evening Phone Support, $35/hr, Weekend, Remote, No Experience Remote Data Entry, $50/hr, No Experience, Evening/Night Job Phone Job, $50/hr, Remote, No Degree, Part-Time, Weekend Data Entry, No Degree, $40/hr, Part-Time, Remote Job Remote Data Entry, $45/hr, No Degree, Night Shift Data Entry, $40/hr, Remote, Night Job, No Degree Data Entry, $35/hr, Night Job, No Degree, Remote Live Chat Support, $40/hr, Part-Time, Remote, No Degree Remote Customer Support, $42/hr, Weekend, No Experience Weekend Data Entry, $40/hr, Remote, No Experience Remote Live Chat, $35/hr, Part-Time, Evening/Night Job Data Entry, Remote, $40/hr, Evening Job, No Degree Remote Live Chat, $42/hr, Weekend, No Degree, Part-TimeFollow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Read and visually verify information in a variety of formats. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: At least 1 year of related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None
The pay range for this position is $20.00 to $20.00 per hour and offers health care benefits, flexible spending accounts, 401(k) plan, earned paid time off and/or sick leave, life insurance, disability coverage, and other life and work wellness benefits. Benefits may be subject to generally applicable eligibility, waiting period, contribution, and other requirements and conditions.
Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law. Marriott International considers for employment qualified applicants with criminal histories consistent with applicable federal, state and local law.
Combining timeless glamour with a vanguard spirit, St. Regis Hotels & Resorts is committed to delivering exquisite experiences at more than 50 luxury hotels and resorts in the best addresses around the world. Beginning with the debut of The St. Regis hotel in New York by John Jacob Astor IV at the dawn of the twentieth century, the brand has remained committed to an uncompromising level of bespoke and anticipatory service for all of its guests, delivered flawlessly by a team of gracious hosts that combine classic sophistication and modern sensibility, as well as our signature Butler Service. We invite you to explore careers at St. Regis. In joining St. Regis, you join a portfolio of brands with Marriott International. Be where you can do your best work,? begin your purpose, belong to an amazing global? team, and become the best version of you.
