Reservations Agent ID-13491
Working for Hilton
Located on the shores of Lake Wakatipu, our lakeside resort features 5-star amenities including a 25 meter heated indoor pool, fitness center, eforea spa and outdoor terrace with lake views. Guests can sample the best of New Zealand cuisine at one of the multiple dining options and Pinot Pit by Wakatipu Grill serves a wide range of local wines.
Virtual Assistant, $45/hr, Remote, No Experience, Night Job Data Entry, $40/hr, Remote, Night Shift, College Student Job Data Entry, $45/hr, Remote, Night Job, No Degree Data Entry, $40/hr, No Experience, Remote, Weekend Job Remote Moderator, No Degree, $35/hr, Evening, Weekend Job Data Entry, $50/hr, Remote, Evening Job, College Student Remote Phone Support, $45/hr, Night Job, College Student Virtual Assistant, $42/hr, Remote, Weekend, No Degree Data Entry, Remote, $40/hr, Evening Job, No Degree Phone Job, $35/hr, Remote, No Degree, Part-Time, Weekend Remote Customer Support, $45/hr, Part-Time, College Student Virtual Assistant, $50/hr, Remote, Part-Time, Evening Job Data Entry, Remote, $40/hr, Night Shift, No Degree Data Entry, $50/hr, Night Shift, No Degree, Remote Job Live Chat Support, $42/hr, Weekend, Remote, No Degree Remote Moderator, $40/hr, Part-Time, Weekend, No Degree Data Entry, $50/hr, Night Shift, No Degree, Remote Job Remote Customer Support, $45/hr, No Experience, Part-Time Virtual Assistant, $40/hr, Remote, Weekend, No Degree Live Chat Support, $45/hr, Part-Time, Remote, No Degree Weekend Data Entry, $40/hr, Remote, No Experience Data Entry, $35/hr, Night Job, No Degree, Remote Phone Support, $50/hr, Weekend, Remote, No Experience Virtual Assistant, No Experience, $42/hr, Remote, Part-Time Remote Customer Support, $42/hr, Weekend, No Experience Customer Support, $40/hr, Remote, Evening, No Experience Remote Moderator, $42/hr, Weekend, No Experience Required Customer Support, $42/hr, Weekend Job, Remote, No Degree Remote Phone Job, $50/hr, College Student, Night Shift Data Entry, No Experience, $50/hr, Remote, College Student Data Entry, $35/hr, Remote, Evening Job, College Student Entry Level Phone Job, $42/hr, Remote, No Degree Required Remote Phone Job, $40/hr, No Degree, College Student Friendly Remote Moderator, $42/hr, Weekend, No Experience Required Remote Phone Job, $45/hr, No Degree, College Student Friendly Virtual Assistant, $40/hr, Remote, Weekend, No Degree Live Chat Support, Remote, $42/hr, Night Shift, College Student Evening Virtual Assistant, Remote, $45/hr, No Experience Remote Phone Job, $40/hr, Part-Time, No Degree Required Virtual Assistant, $40/hr, Remote, Weekend, Entry Level Virtual Assistant, Remote, $40/hr, Evening, No Experience Phone Support, Remote, $40/hr, Evening/Night Shift Virtual Assistant, $42/hr, Evening, Remote, College Student Remote Phone Job, $35/hr, College Student, Night Shift Customer Support, No Degree, $40/hr, Remote, Weekend Job Remote Customer Support, $45/hr, Part-Time, College Student Phone Job, $40/hr, Remote, Night Shift, No Degree Data Entry, $40/hr, Remote, Night Job, No Degree Data Entry, Remote, $40/hr, Night Shift, No Degree Phone Support, $35/hr, Weekend, Remote, No Experience Phone Job, $45/hr, Remote, Night Shift, No Degree Customer Support, No Degree, $40/hr, Remote, Weekend Job Data Entry, $40/hr, Remote, Night Shift, College Student Job Remote Live Chat, $42/hr, Weekend, No Degree, Part-Time Virtual Assistant, $40/hr, Remote, No Experience, Night Job Customer Support, $42/hr, Weekend Job, Remote, No Degree Live Chat Support, $40/hr, Part-Time, Remote, No Degree Live Chat Support, $40/hr, Part-Time, Remote, No Degree Virtual Assistant, $40/hr, No Experience, Remote, Night Job Phone Job, $35/hr, Remote, Part-Time, College Student Customer Support, $40/hr, Remote, Evening, No Experience Remote Customer Support, $40/hr, Weekend, No Experience Remote Moderator, No Degree, $50/hr, Evening, Weekend Job Virtual Assistant, $42/hr, Remote, No Experience, Evening Part-Time Data Entry, $40/hr, Remote, College Student Friendly Customer Support, No Degree, $40/hr, Remote, Weekend Job Live Chat Support, Remote, $42/hr, Night Shift, College Student Phone Support, Remote, $35/hr, No Experience, Part-Time Virtual Assistant, $42/hr, Remote, Weekend, Entry Level Phone Job, $50/hr, Remote, Part-Time, College Student Data Entry, $50/hr, Night Job, No Degree, Remote Data Entry, No Experience, $35/hr, Remote, College Student Virtual Assistant, Remote, $50/hr, Part-Time, Night Shift Remote Moderator, $40/hr, No Degree, Weekend Job, Part-Time Remote Live Chat, $42/hr, Weekend, No Degree, Part-Time Part-Time Data Entry, $40/hr, Remote, College Student Friendly Remote Data Entry, $40/hr, Part-Time, No Degree Required Data Entry, Remote, $40/hr, Evening Job, No Degree Phone Support, Remote, $35/hr, No Experience, Part-Time Live Chat Support, $40/hr, Weekend, Remote, No Degree Remote Data Entry, $35/hr, No Experience, Evening/Night Job Live Chat Support, $45/hr, Weekend, Remote, College Student Remote Moderator, $50/hr, No Degree, Weekend, Part-Time Remote Live Chat, $50/hr, Part-Time, Evening/Night Job Phone Job, $45/hr, Remote, Night Shift, No Degree Remote Moderator, No Degree, $35/hr, Evening, Weekend Job Remote Virtual Assistant, $40/hr, Evening, Part-Time Job Remote Moderator, $42/hr, Weekend, No Experience Required Data Entry, $35/hr, Remote, Evening Job, College Student Remote Data Entry, $50/hr, No Experience, Evening/Night Job Virtual Assistant, $42/hr, Remote, No Experience, Evening Phone Support, $35/hr, Weekend, Remote, No Experience Remote Data Entry, $50/hr, No Experience, Evening/Night Job Phone Job, $50/hr, Remote, No Degree, Part-Time, Weekend Data Entry, No Degree, $40/hr, Part-Time, Remote Job Remote Data Entry, $45/hr, No Degree, Night Shift Data Entry, $40/hr, Remote, Night Job, No Degree Data Entry, $35/hr, Night Job, No Degree, Remote Live Chat Support, $40/hr, Part-Time, Remote, No Degree Remote Customer Support, $42/hr, Weekend, No Experience Weekend Data Entry, $40/hr, Remote, No Experience Remote Live Chat, $35/hr, Part-Time, Evening/Night Job Data Entry, Remote, $40/hr, Evening Job, No Degree Remote Live Chat, $42/hr, Weekend, No Degree, Part-TimeOur unique location here in Queenstown offers our guests two hotels from the Hilton brand to choose from - Hilton Queenstown Resort & Spa and DoubleTree by Hilton Queenstown, and our Team Members get to work across both properties.
Hilton is a leading global hospitality company, covering the entire accommodation sector from luxury hotels and resorts to upscale, affordable properties. Hilton has a portfolio of 18 world-class global brands, over 6000 properties in 119 countries and territories and an award-winning customer loyalty program, Hilton Honors. And, our amazing Team Members are at the heart of it all!
What will I be doing?
In your new role as a Reservations Agent, you will be responsible for delivering excellent customer service for every guest, every time. You will be working in a fast-paced environment where multi-tasking and a good eye for detail is necessary. You will ensure brand service standards are met to the highest quality to ensure our guest’s experience meets their expectations of the Hilton Brand. In your role you will:
- Be responsible for the accurate recording and processing of reservations
- Maximise room sales through pro-active selling techniques
- Develop and maintain relationships both internally and externally
- Provide prompt and efficient service while meeting the hotels brand standards
What are we looking for?
The ideal candidate will have a passion for delivering an exceptional customer experience. To be successful in this role, you should maintain the attitude, behaviours, skills and values that follow:
- A highly professional telephone manner and excellent communication skills
- Outstanding administrative and organisational skills
- Intermediate computer proficiency
- Well-presented, organised and calm personality
- Be a team player in everything that you do
- Fluent English essential, additional languages an advantage
- At least one years’ experience in a customer service related role within the hospitality industry or experience in a reservations environment
- Have a high level of knowledge of the local area
- A degree or diploma in Hospitality, Hotel Management an advantage
Thrive at Hilton
Thrive at Hilton is our Team Member Value Proposition. It supports the well-being and performance of our Team Members with industry-leading benefits, recognition and support to meet Team Member’s professional needs. As extraordinary hospitality professionals, we work together to make Hilton a great place to work and to build rewarding careers for ourselves and our colleagues. See how this innovative program could help you achieve your personal dreams:
- Workplace flexibility (work life balance)
- Professional leadership development framework
- Worldwide career opportunities
- Access to Hilton University and over 5000 online learning programs
- Free events and activities
- Discounted gym membership
- Free staff meal and daily dry-cleaned uniform
- Discounted hotel accommodation and food & beverage rates globally
- Participate in ongoing recognition programs
- Diverse by nature and inclusive by choice
- Support to participate in a variety of local volunteer activities
- Fast track to Hilton Honors Silver status as a Team Member
When you pursue a career at Hilton, you are part of a unique global enterprise characterised by the closeness of its Team Members. Wherever you are in the world, you share a special connection and sense of community that makes #TeamHilton a great place to be your best. Get insights into work at Hilton, and see what our Team Members have been up to by searching @hiltoncareers on Facebook, LinkedIn and Instagram.
