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CCAI Architect ID-13953

Description
• At TTEC Digital, we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process.
• As an Architect, you will be responsible for providing technical solutions to meet the various needs of our clients.
Remote Moderator, $40/hr, College Student Friendly, Part-Time Live Chat Support, $50/hr, Remote, Night Shift, No Degree Virtual Assistant, $40/hr, Evening, Remote, No Degree Remote Phone Support, $40/hr, Night Job, College Student Remote Data Entry, $45/hr, Weekend Job, College Student Remote Phone Support, $40/hr, Night Job, College Student Customer Support, $35/hr, Remote, Evening/Night Job, No Degree Weekend Data Entry, $40/hr, Remote, No Experience Remote Data Entry, No Experience, $40/hr, Part-Time Virtual Assistant, $40/hr, No Experience, Remote, Night Job Virtual Assistant, $50/hr, Evening, Remote, College Student Remote Customer Support, $40/hr, Weekend, No Experience Remote Phone Job, $40/hr, Part-Time, College Student Friendly Remote Data Entry, $40/hr, No Degree, Weekend, Night Job Phone Support, Remote, $40/hr, Evening/Night Shift Virtual Assistant, $42/hr, Evening, Remote, No Degree Remote Live Chat, $40/hr, College Student, No Experience Data Entry, $40/hr, Remote, Night Job, No Degree Live Chat Support, $40/hr, Remote, Entry Level, Part-Time Virtual Assistant, $40/hr, Remote, Weekend, No Degree Entry-Level Remote Data Entry, $50/hr, Evening Job Remote Live Chat, $35/hr, College Student, No Experience Remote Moderator, $40/hr, College Student Friendly, Part-Time Live Chat Support, Remote, $42/hr, Night Shift, College Student Remote Customer Support, $40/hr, Weekend, No Experience Data Entry, $35/hr, Night Job, No Degree, Remote Virtual Assistant, No Degree, $45/hr, Remote, Part-Time Phone Support, Remote, $50/hr, No Experience, Part-Time Virtual Assistant, No Experience, $40/hr, Remote, Part-Time Remote Data Entry, $40/hr, Evening/Night Job, No Experience • You will serve as a lead to the Google delivery practice and work as part of a team of professionals that play a key role in implementing solutions and delivering results.
• You will enjoy involvement in the full-life cycle of an implementation project, while interacting closely with the client to meet specific needs throughout the process.

Requirements
• 8+ years of architecture and design experience overall
• 4+ years of experience with Google Dialog Flow ES/CX
• 2+ years of technical on-hands experience with Google Cloud CCAI
• Google Certification a plus and/or badge completion required
• Knowledge of Cloud Services Architecture, Apigee, Vertex AI
• Ability to support multiple projects at the same time
• Experience in managing large multi-site contact center implementations
• Experience managing and guiding developers or interest in doing so
• Experience in writing Solution Document Designs/specifications for IVA applications
• Experience with Speech-to-Text and Text-to-Speech services such as Nuance, Google and Amazon
• Proficient in Java, JavaScript, .NET, C#, HTML, SQL and Python etc.
• Must be able to work independently, be organized, self-motivated, and have attention to detail
• Excellent communication skills, both written and verbal
• Experience developing solutions using Java, Python, R, HTML, JavaScript, Node.js, AngularJS, C#, .Net, SQL, SDK development, Objective C, Swift
• Support integrations with back-end data systems such as: Web Services REST API, Soap, SQL Server, Oracle, NoSQL databases, Reporting
• Bachelor's degree required

Benefits
• Medical, dental, vision
• tax-advantaged health care accounts
• financial and income protection benefits
• paid time off (PTO) and wellness time off.

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

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