Receptionist, Spa ID-3679
As a Spa Receptionist, you will provide uncompromising levels of guest service while displaying an upbeat and positive demeanor. This role will also be responsible for exceeding guest expectations and proactively seek opportunities to enhance guest satisfaction through positive interactive skills.
Job Duties:
Primary Job Duties: – Includes but is not limited to:
- Welcome and interact with guests as they call, enter and exit the facility.
- Check-in guests and notify team members of guest arrival.
- Provide a luxury experience while engaging conversations with guests and team members.
- Provide basic knowledge of attractions/restaurants in the Las Vegas area and provided by Resorts World Las Vegas.
- Maintain up-to-date knowledge of facility products, features and amenities.
- Schedule all spa appointments and provide guest information on available products and services.
- Process payments for guest services ordered from the spa.
- Ensure all areas of the spa and fitness center are kept clean and well maintained.
- Attend and participate in support training and staff meetings.
- Obtain and maintain position-specific licensing.
- Ensure all Resorts World core values and property and department standards are implemented and applied.
- Obtain and maintain position-specific licensing.
- Use personal device/cellular phone for job related operational tasks, job duties, review of company documents, etc.
- Other duties as assigned.
Qualifications:
Qualifications: Includes but is not limited to:
- Interact with all guests in a luxury setting, using elegant language and behavior.
- Ability to multi-task, to engage with guests and also operate the spa booking system and phone lines.
- Ability to effectively communicate in English.
- Ability to work varied shifts, including nights, weekends and holidays.
- Polished appearance and demeanor.
- Excellent customer service skills.
- Must be able to work in a fast-paced environment.
- Ability to obtain & maintain full knowledge and understanding of company and department rules and regulations, policies and procedures.
- Ability to work in a standing position for over 50% of the scheduled shift.
- Attention to detail to ensure all information is confirmed for guest reservations.
- Knowledge of spa services and amenities to assist with any guest questions or requests.
Preferred:
- Experience working as a Spa Receptionist.
- Working knowledge of spa booking system(s).
- Working knowledge of Opera and/or HotSOS.
- Previous experience in a large, luxury resort setting.
Minimum Education and Experience:
- At least 18 years of age.
- High School Diploma or equivalent.
- Minimum six months of Customer Service experience.
Certificates, Licenses, Regulations:
- Proof of eligibility to work in the United States.
