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Remote Call Center Agent at UNIT 2 ID-13713

Munawar & Andrews Santillo Llp in Jacksonville, NC is looking for one remote call center agent to join our team. We are located on 30 Meadow Ave. Jacksonville, Nc 28540. Our ideal candidate is attentive, motivated, and hard-working.

Benefits

  • We offer many great benefits, including free early access to your pay through Homebase.
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Responsibilities

  • Answer inbound customer calls and provide assistance or information.
  • Make outbound calls to follow up on customer inquiries or conduct surveys.
  • Handle customer complaints and escalate complex issues when necessary.
  • Maintain accurate records of interactions in the company’s CRM system.
  • Follow call scripts and company guidelines to ensure quality service.
  • Meet performance targets such as call handling time and customer satisfaction.
  • Stay up to date with company products, services, and policies.

Requirements & Qualifications:

  • High school diploma or equivalent (Associate’s or Bachelor’s degree is a plus).
  • Previous experience in customer service or a call center role is preferred.
  • Strong verbal communication and active listening skills.
  • Ability to work in a fast-paced environment and handle multiple calls.
  • Familiarity with CRM software and call center technology.
  • Reliable internet connection, a quiet workspace, and a headset.
  • Ability to work flexible shifts, including evenings and weekends.


We are looking forward to hearing from you.

Available shifts and compensation: We have available shifts all days of the week. Compensation is $25.00 - $30.00/hour.

About Munawar & Andrews-Santillo LLP: Munawar & Andrews-Santillo LLP is seeking a dedicated and driven individual to join our team. The ideal candidate is motivated, reliable, and possesses a strong sense of integrity. Note: Please ensure your resume is attached when applying for this position.


By applying to this job, you agree to receive periodic text messages from this employer and Homebase about your pending job application. Opt out anytime. Msg & data rates may apply.

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

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