Customer Service Representative - Work from home ID-13696
Title : Remote Customer Service Representative
Status : Remote, W-9 (Independent Contractor)
Become a Customer Service Representative, work from home, and set your own schedule while helping others!
If helping patients remain at home and receive care from their loved ones is a cause you feel inspired by, and you take satisfaction in making a positive impact on other people’s lives, this flexible and fulfilling work from home opportunity may be just what you’re looking for.
Phone Support, $45/hr, Remote, No Experience, Evening Job Remote Phone Job, $40/hr, Part-Time, College Student Friendly Remote Phone Support, $40/hr, Night Job, College Student Live Chat Support, $35/hr, Remote, Night Shift, No Degree Virtual Assistant, $50/hr, Part-Time, Remote, Weekend Job Remote Data Entry, $40/hr, Part-Time, No Degree Required Remote Moderator, $40/hr, No Degree, Weekend Job, Part-Time Data Entry, $35/hr, Remote, Evening Job, College Student Virtual Assistant, Remote, $42/hr, Weekend, No Experience Entry-Level Remote Data Entry, $50/hr, Evening Job Remote Moderator, $42/hr, College Student, Weekend Job Part-Time Data Entry, $40/hr, Remote, College Student Friendly Entry-Level Remote Data Entry, $35/hr, Evening Job Remote Customer Support, $45/hr, No Experience, Part-Time Remote Customer Support, $40/hr, No Degree, Evening Job Customer Support, $42/hr, Remote, Evening, No Experience Live Chat Support, $50/hr, Remote, No Experience Required Phone Job, $50/hr, Remote, No Degree, Part-Time, Weekend Remote Moderator, $40/hr, College Student, Weekend Job Virtual Assistant, $50/hr, Weekend, No Degree, Remote Phone Support, Remote, $42/hr, Evening/Night Shift Phone Support, Remote, $40/hr, Evening/Night Shift Phone Support, Remote, $50/hr, No Experience, Part-Time Phone Job, $35/hr, Remote, No Degree, Part-Time, Weekend Virtual Assistant, $40/hr, Remote, Weekend, Entry Level Remote Phone Job, $35/hr, College Student, Night Shift Data Entry, $50/hr, Night Job, No Degree, Remote Data Entry, $45/hr, Remote, Night Job, No Degree Virtual Assistant, $35/hr, Remote, Part-Time, Evening Job Phone Support, Remote, $35/hr, No Experience, Night Shift Live Chat Support, $35/hr, Remote, Night Shift, No Degree Virtual Assistant, $45/hr, No Experience, Remote, Night Job Remote Data Entry, $40/hr, Weekend Job, College Student Data Entry, $50/hr, Night Shift, No Degree, Remote Job Customer Support, $35/hr, Remote, Evening/Night Job, No Degree Virtual Assistant, $45/hr, Remote, No Experience, Night Job Evening Virtual Assistant, Remote, $40/hr, No Experience Data Entry, $40/hr, Remote, Evening, No Experience Required Remote Live Chat, $40/hr, Weekend, No Degree, Part-Time Data Entry, $35/hr, Remote, Evening Job, College Student Phone Job, $35/hr, Remote, Part-Time, College Student Remote Customer Support, $40/hr, Weekend, No Experience Remote Data Entry, $50/hr, No Experience, Evening/Night Job Remote Data Entry, $40/hr, Part-Time, No Degree Required Phone Support, $35/hr, Weekend, Remote, No Experience Virtual Assistant, $40/hr, Remote, Weekend, Entry Level Virtual Assistant, No Experience, $42/hr, Remote, Part-Time Phone Support, Remote, $35/hr, No Experience, Night Shift Virtual Assistant, $50/hr, Remote, Part-Time, Evening Job Virtual Assistant, Remote, $40/hr, Evening, No Experience Entry-Level Remote Data Entry, $50/hr, Evening Job Remote Phone Job, $40/hr, Part-Time, No Experience Required Entry Level Phone Job, $42/hr, Remote, No Degree Required Remote Customer Support, $42/hr, Night Job, No Experience Data Entry, Remote, $40/hr, Evening Job, No Degree Live Chat Support, $40/hr, Weekend, Remote, College Student Remote Phone Support, $45/hr, Evening, No Experience Required Remote Moderator, $42/hr, College Student, Weekend Job Remote Phone Job, $40/hr, Part-Time, College Student Friendly Virtual Assistant, $42/hr, Remote, Weekend, Entry Level Data Entry, $45/hr, Remote, Night Shift, College Student Job Remote Data Entry, No Experience, $40/hr, Part-Time Entry Level Phone Job, $42/hr, Remote, No Degree Required Phone Job, $50/hr, Remote, Part-Time, College Student Entry-Level Remote Data Entry, $50/hr, Evening Job Remote Moderator, $42/hr, Part-Time, Weekend, No Degree Remote Phone Job, $42/hr, Part-Time, No Experience Required Remote Moderator, $45/hr, No Degree, Weekend Job, Part-Time Virtual Assistant, $40/hr, Remote, No Experience, Evening Data Entry, $40/hr, Part-Time, Remote, Weekend Job Phone Job, $35/hr, Remote, Part-Time, College Student Phone Support, Remote, $50/hr, No Experience, Part-Time Remote Customer Support, $35/hr, Night Shift, No Degree Remote Phone Job, $40/hr, No Degree, College Student Friendly Live Chat Support, Remote, $40/hr, Night Shift, College Student Customer Support, $50/hr, Night Job, Remote, No Experience Remote Data Entry, $40/hr, Weekend Job, College Student Data Entry, $50/hr, Remote, Evening Job, College Student Remote Live Chat, $35/hr, Part-Time, Evening/Night Job Virtual Assistant, $40/hr, Remote, Weekend, No Degree Customer Support, $35/hr, Remote, Evening/Night Job, No Degree Live Chat Support, $50/hr, Remote, No Experience Required Remote Data Entry, $40/hr, College Student Friendly, Part-Time Remote Data Entry, $40/hr, Part-Time, College Student Job Customer Support, $40/hr, Remote, Evening, No Experience Virtual Assistant, $35/hr, Part-Time, Remote, Weekend Job Live Chat Support, $35/hr, Remote, No Experience Required Part-Time Customer Support, $40/hr, Remote, College Student Remote Moderator, No Degree, $35/hr, Evening, Weekend Job Virtual Assistant, $45/hr, Remote, No Experience, Night Job Virtual Assistant, No Experience, $42/hr, Remote, Part-Time Virtual Assistant, $42/hr, Remote, Weekend, No Degree Remote Moderator, $42/hr, College Student, Weekend Job Entry Level Phone Job, $40/hr, Remote, No Degree Required Phone Job, $45/hr, Remote, Night Shift, No Degree Remote Phone Support, $45/hr, Evening, No Experience Required Virtual Assistant, Remote, $45/hr, Evening, No Experience Remote Data Entry, $40/hr, Weekend Job, College Student Remote Data Entry, No Experience, $40/hr, Part-Time Phone Support, $45/hr, Remote, No Experience, Evening Job Data Entry, $40/hr, Part-Time, Remote, Weekend Job Remote Customer Support, $35/hr, Night Shift, No Degree Virtual Assistant, $40/hr, Evening, Remote, College Student Entry-Level Remote Data Entry, $35/hr, Evening Job Virtual Assistant, $35/hr, Remote, Part-Time, Evening Job Customer Support, $35/hr, Night Job, Remote, No Experience Phone Support, $50/hr, Weekend, Remote, No ExperienceAs a Customer Service Representative, you’ll be answering calls on behalf of a client that provides payroll services for people who are in self-directed Medicaid programs. In these programs, patients who have Medicaid can hire the caregiver they choose. This client helps facilitate the payments to caregivers, ensuring that they receive compensation for taking care of their loved ones.
This remote, flexible opportunity pays independent contractors $13 per hour.
Essential Functions
Answering incoming calls from patients and caregivers with compassion and professionalism, responding to their questions and providing important information
Making outbound calls to patients and caregivers
Actively assisting with enrollment, program applications, and set up in applicable systems
Retrieving information to assist caregivers with any payroll-related inquiries
Utilizing de-escalation techniques when supporting upset or frustrated callers
Offering guidance and directions to both caregivers and patients to effectively resolve any issues they’re facing
Documenting information and outcomes as necessary
About You
To support this client, you should have at least one year of customer service experience. You will also need strong computer skills and the ability to offer troubleshooting advice when appropriate . In addition, you will need :
The ability to offer empathy, patience, and a friendly demeanor at all times
The ability to handle calls of a sensitive nature and de-escalate emotionally charged patients and caregivers
Great active listening skills
Excellent written and verbal communication skills
Strong attention to detail
The ability to multitask and adapt to change in a fast-paced environment
A quality-focused mindset and a desire to achieve first call resolution whenever possible
The ability to accurately and confidently work with numbers and discuss money
Your Home Office Environment
To be a Customer Service Representative, you will need :
li data-leveltext="
- data-font="Symbol" data-listid="8" data-list-defn-props="{"335552541" : 1,"335559685" : 720,"335559991" : 360,"469769226" : "Symbol","469769242" : [8226],"469777803" : "left","469777804" : "
- 469777815" : "hybridMultilevel"}" aria-setsize="-1" data-aria-posinset="1" data-aria-level="1">
A computer meeting these criteria :
Operating System : Windows 10 or 11 (Macs and Chromebooks are not supported at this time )
Memory : 8GB of RAM
CPUs (Speed
- Processors) : 6
Hard Drive : At least 500MB of free space
Sound : sound card (standard on most computers)
Up-to-date antivirus software
li data-leveltext="
- data-font="Symbol" data-listid="7" data-list-defn-props="{"335552541" : 1,"335559685" : 720,"335559991" : 360,"469769226" : "Symbol","469769242" : [8226],"469777803" : "left","469777804" : "
- 469777815" : "hybridMultilevel"}" aria-setsize="-1" data-aria-posinset="1" data-aria-level="1">
Access to high-speed, hardwired internet (no Wi-Fi or Satellite, please)
Dual monitors
A USB noise-cancelling headset
A webcam for your certification experience
Where NexRep Contracts
NexRep contracts with people in 31 states. The only states we do not currently contract in are : AR, AZ, CA, CO, CT, DC, HI, IL, MA, MD, ME, MN, MO, NJ, NY, OR, RI, VT, WA, and WI. We do not currently contract with anyone outside of the US.
Flexible Hours of Operation
As a Customer Service Representative, you’ll enjoy flexible scheduling, where you use a self-scheduling platform to select when you work and when you don’t , within the client’s hours of operation.
Hours of operation are Monday through Saturday, 8 : 00 AM to 08 : 00 PM ET. Please note that this third-party client requires that contractors service between 30-35 hours per week. Also, due to Mondays and Fridays being particularly busy, the client is seeking contractors who can service some hours on those days. If you’d prefer to service fewer than 30 hours per week, or not to service any hours on Mondays and Fridays as an independent contractor, you’re free to pursue a different opportunity within the NexRep Marketplace.
Pay and Perks
This flexible opportunity pays independent contractors Additional information :
