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Apple Support College Program At Home Advisor - Saint Augustine's University ID-13603

At Apple, we believe that dedication, a fun environment, creativity and innovation fuel the ultimate customer experience. We believe each customer interaction is an opportunity to delight, engage, and inspire. By focusing on the smallest of details, we can make a huge impact with our customers. Building this environment starts with you! If you're a problem solver who easily connects with others, helps friends and family troubleshoot issues and are curious about why things work the way they do, you could be the next Apple Support College Advisor. Our Advisors thoughtfully engage with customers, explaining step-by-step solutions with patience and an approach tailored to each individual customer. They help fix technical issues while providing an incredible customer experience!

Description
Remote Moderator, No Degree, $50/hr, Evening, Weekend Job Virtual Assistant, $45/hr, No Experience, Remote, Night Job Remote Data Entry, $42/hr, Evening/Night Job, No Experience Phone Support, Remote, $40/hr, Evening/Night Shift Virtual Assistant, Remote, $35/hr, Part-Time, Night Shift Entry Level Phone Job, $42/hr, Remote, No Degree Required Virtual Assistant, No Degree, $40/hr, Remote, Part-Time Remote Data Entry, $40/hr, Part-Time, No Degree Required Remote Data Entry, $40/hr, Part-Time, No Degree Required Remote Customer Support, $40/hr, No Degree, Evening Job Virtual Assistant, No Experience, $42/hr, Remote, Part-Time Remote Phone Job, $45/hr, No Degree, College Student Friendly Data Entry, No Degree, $40/hr, Part-Time, Remote Job Phone Support, $35/hr, Weekend, Remote, No Experience Remote Data Entry, $50/hr, No Experience, Evening/Night Job Live Chat Support, $50/hr, Remote, No Experience Required Virtual Assistant, $40/hr, No Experience, Remote, Night Job Virtual Assistant, $45/hr, No Experience, Remote, Night Job Remote Moderator, $40/hr, Part-Time, Weekend, No Degree Remote Data Entry, $45/hr, No Degree, Night Shift Remote Live Chat, $40/hr, Weekend, No Degree, Part-Time Weekend Customer Support, $40/hr, Remote, College Student Customer Support, $50/hr, Night Job, Remote, No Experience Remote Live Chat, $45/hr, College Student, No Experience Phone Support, $35/hr, Weekend, Remote, No Experience Remote Phone Job, $45/hr, Part-Time, No Degree Required Weekend Data Entry, $40/hr, Remote, No Experience Phone Support, $50/hr, Weekend, Remote, No Experience Remote Phone Support, $45/hr, Night Job, College Student Data Entry, $40/hr, Part-Time, Remote, Weekend Job Customer Support, $40/hr, Remote, Evening, No Experience Remote Moderator, $50/hr, No Degree, Weekend, Part-Time Virtual Assistant, $42/hr, Remote, Weekend, No Degree Remote Customer Support, $42/hr, Weekend, No Experience Virtual Assistant, No Experience, $42/hr, Remote, Part-Time Remote Live Chat, $40/hr, Part-Time, No Degree Required Phone Support, $40/hr, Remote, No Experience, Evening Job Phone Support, Remote, $50/hr, No Experience, Night Shift Virtual Assistant, Remote, $40/hr, Evening, No Experience Remote Live Chat, $35/hr, Part-Time, Evening/Night Job Remote Phone Support, $40/hr, Evening, No Experience Required Remote Phone Job, $40/hr, Part-Time, College Student Friendly Virtual Assistant, $42/hr, Remote, Weekend, No Degree Virtual Assistant, $42/hr, Remote, Weekend, No Degree Remote Phone Job, $40/hr, No Degree, College Student Friendly Remote Moderator, $45/hr, No Degree, Weekend Job, Part-Time Remote Phone Support, $45/hr, Night Job, College Student Remote Data Entry, $40/hr, College Student Friendly, Part-Time Data Entry, No Experience, $50/hr, Remote, College Student Remote Data Entry, $50/hr, No Experience, Evening/Night Job Data Entry, $45/hr, Remote, Night Shift, College Student Job Live Chat Support, Remote, $42/hr, Night Shift, College Student Phone Job, $50/hr, Remote, Part-Time, College Student Remote Moderator, $42/hr, Part-Time, Weekend, No Degree Entry Level Phone Job, $40/hr, Remote, No Degree Required Weekend Data Entry, $45/hr, Remote, No Experience Remote Phone Job, $40/hr, No Degree, College Student Friendly Virtual Assistant, Remote, $35/hr, Part-Time, Night Shift Remote Moderator, $50/hr, No Degree, Weekend, Part-Time Entry Level Phone Job, $42/hr, Remote, No Degree Required Remote Data Entry, No Experience, $40/hr, Part-Time Data Entry, $35/hr, Remote, Evening Job, College Student Virtual Assistant, No Experience, $40/hr, Remote, Part-Time Virtual Assistant, No Degree, $40/hr, Remote, Part-Time Entry Level Phone Job, $40/hr, Remote, No Degree Required Remote Phone Job, $40/hr, Part-Time, College Student Friendly Phone Support, Remote, $35/hr, No Experience, Part-Time Remote Phone Job, $35/hr, College Student, Night Shift Phone Support, Remote, $35/hr, No Experience, Night Shift Remote Live Chat, $50/hr, Part-Time, Evening/Night Job Live Chat Support, $45/hr, Weekend, Remote, College Student Remote Phone Job, $50/hr, College Student, Night Shift Part-Time Data Entry, $45/hr, Remote, College Student Friendly Remote Customer Support, $50/hr, Night Shift, No Degree Remote Data Entry, $42/hr, Evening/Night Job, No Experience Remote Data Entry, No Experience, $40/hr, Part-Time Virtual Assistant, $35/hr, Weekend, No Degree, Remote Remote Phone Support, $40/hr, Night Job, College Student Entry-Level Remote Data Entry, $35/hr, Evening Job Customer Support, $35/hr, Remote, Evening/Night Job, No Degree Remote Customer Support, $40/hr, Night Job, No Experience Phone Support, Remote, $42/hr, Evening/Night Shift Live Chat Support, $45/hr, Part-Time, Remote, No Degree Virtual Assistant, $42/hr, Remote, No Experience, Evening Remote Customer Support, $40/hr, No Degree, Evening Job Virtual Assistant, $35/hr, Remote, Part-Time, Evening Job Virtual Assistant, $50/hr, Remote, Part-Time, Evening Job Remote Phone Job, $40/hr, No Degree, College Student Friendly Virtual Assistant, $42/hr, Evening, Remote, No Degree Data Entry, $45/hr, Remote, Evening, No Experience Required Customer Support, $40/hr, Remote, Evening, No Experience Remote Live Chat, $40/hr, Weekend, No Degree, Part-Time Customer Support, $35/hr, Night Job, Remote, No Experience Live Chat Support, Remote, $40/hr, Night Shift, College Student Customer Support, $42/hr, Remote, Evening, No Experience Virtual Assistant, No Experience, $40/hr, Remote, Weekend Virtual Assistant, $40/hr, Evening, Remote, College Student Remote Live Chat, $40/hr, College Student, No Experience Data Entry, No Degree, $40/hr, Part-Time, Remote Job Data Entry, $40/hr, Part-Time, Remote, Weekend Job Virtual Assistant, $45/hr, Remote, No Experience, Night Job
At Apple, we believe our diverse backgrounds, perspectives, and passions help us create the ideas that move all of us forward. As an Apple Support College Advisor, your voice is essential in supporting many of our popular products, including iPhones, iPads, MacBooks, iMacs, and more. As our customers’ first point of contact, you’ll be the friendly voice of Apple, providing world-class customer service, troubleshooting, and technical support. We’ll rely on you to listen to our customers and use your technical expertise, creativity, passion, and our documented troubleshooting flow to meet their needs - and remind them that behind our great products are amazing people. We’ll train you to be the best. This position comes with competitive pay, great benefits, eligibility to participate in our company stock plan, time off, an employee discount, and dedicated resources to support your ongoing growth and career development. We’re committed to helping employees explore their potential. Inclusion is a shared responsibility, and we hold ourselves and one another accountable for fostering a culture where everyone feels seen, heard and inspired to do their best work.

Minimum Qualifications

  • Enrolled through December of 2027 or later in at least one class at a university in the U.S. pursuing a bachelor’s degree or higher
  • A quiet home workspace, ergonomic chair, desk
  • A hard-wired internet connection directly from an internet service provider with a minimum download speed of 10 Mbps download and 3 Mbps upload at your address, with less than 150 ms latency
  • Available for five weeks of full-time paid training on a set schedule totaling 40 hours a week: four, 8 hour shifts during the week and one 8 hour shift on Saturdays
  • Post training, available to work 20 weekly hours, similar to the training schedule
  • Able to flex up or down in weekly hours when school is not in session, based on business needs
  • Able to meet minimum typing speed of 40 WPM while talking with customers
  • Successful completion of a pre-employment assessment, background check and initial training
  • 2.7 GPA



Preferred Qualifications

  • Business, Communications, Computer Science, Engineering or any other tech related major
  • Passion for customer service and ownership of the customer experience, including comprehensive issue resolution
  • Approach opportunities flexibly and with good judgment
  • Model high standards and demonstrate quality, honesty and accountability
  • Able to navigate difficult conversations and display resilience after challenging situations
  • Potential to effectively tailor communication and style to differing audiences
  • Able to self-manage and work independently in a fast-paced, constantly changing environment
  • Thrive on a team where expertise is shared and feedback is welcome
  • Effective time management, including ability to multitask, organize and prioritize
  • Able to research and grasp technical information across multiple tools while respecting customer privacy
  • Potential to acquire skills in technical troubleshooting and an eagerness to learn and take on new challenges
  • Makes space to listen, learn, and amplify diverse perspectives and experience
  • Actively seeks out opportunities to champion and celebrate inclusion and diversity



Apple is an equal opportunity employer that is committed to inclusion and diversity. We seek to promote equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Learn more about your EEO rights as an applicant .

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

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