Customer Service Agent (FT & PT) ID-13591
Under general supervision, deliver exceptional customer service by supporting the Service Department by assisting customers on the phone and in person before, during and after service/repair processes. Remote Moderator, No Degree, $50/hr, Evening, Weekend Job Virtual Assistant, $45/hr, No Experience, Remote, Night Job Remote Data Entry, $42/hr, Evening/Night Job, No Experience Phone Support, Remote, $40/hr, Evening/Night Shift Virtual Assistant, Remote, $35/hr, Part-Time, Night Shift Entry Level Phone Job, $42/hr, Remote, No Degree Required Virtual Assistant, No Degree, $40/hr, Remote, Part-Time Remote Data Entry, $40/hr, Part-Time, No Degree Required Remote Data Entry, $40/hr, Part-Time, No Degree Required Remote Customer Support, $40/hr, No Degree, Evening Job Virtual Assistant, No Experience, $42/hr, Remote, Part-Time Remote Phone Job, $45/hr, No Degree, College Student Friendly Data Entry, No Degree, $40/hr, Part-Time, Remote Job Phone Support, $35/hr, Weekend, Remote, No Experience Remote Data Entry, $50/hr, No Experience, Evening/Night Job Live Chat Support, $50/hr, Remote, No Experience Required Virtual Assistant, $40/hr, No Experience, Remote, Night Job Virtual Assistant, $45/hr, No Experience, Remote, Night Job Remote Moderator, $40/hr, Part-Time, Weekend, No Degree Remote Data Entry, $45/hr, No Degree, Night Shift Remote Live Chat, $40/hr, Weekend, No Degree, Part-Time Weekend Customer Support, $40/hr, Remote, College Student Customer Support, $50/hr, Night Job, Remote, No Experience Remote Live Chat, $45/hr, College Student, No Experience Phone Support, $35/hr, Weekend, Remote, No Experience Remote Phone Job, $45/hr, Part-Time, No Degree Required Weekend Data Entry, $40/hr, Remote, No Experience Phone Support, $50/hr, Weekend, Remote, No Experience Remote Phone Support, $45/hr, Night Job, College Student Data Entry, $40/hr, Part-Time, Remote, Weekend Job Customer Support, $40/hr, Remote, Evening, No Experience Remote Moderator, $50/hr, No Degree, Weekend, Part-Time Virtual Assistant, $42/hr, Remote, Weekend, No Degree Remote Customer Support, $42/hr, Weekend, No Experience Virtual Assistant, No Experience, $42/hr, Remote, Part-Time Remote Live Chat, $40/hr, Part-Time, No Degree Required Phone Support, $40/hr, Remote, No Experience, Evening Job Phone Support, Remote, $50/hr, No Experience, Night Shift Virtual Assistant, Remote, $40/hr, Evening, No Experience Remote Live Chat, $35/hr, Part-Time, Evening/Night Job Remote Phone Support, $40/hr, Evening, No Experience Required Remote Phone Job, $40/hr, Part-Time, College Student Friendly Virtual Assistant, $42/hr, Remote, Weekend, No Degree Virtual Assistant, $42/hr, Remote, Weekend, No Degree Remote Phone Job, $40/hr, No Degree, College Student Friendly Remote Moderator, $45/hr, No Degree, Weekend Job, Part-Time Remote Phone Support, $45/hr, Night Job, College Student Remote Data Entry, $40/hr, College Student Friendly, Part-Time Data Entry, No Experience, $50/hr, Remote, College Student Remote Data Entry, $50/hr, No Experience, Evening/Night Job Data Entry, $45/hr, Remote, Night Shift, College Student Job Live Chat Support, Remote, $42/hr, Night Shift, College Student Phone Job, $50/hr, Remote, Part-Time, College Student Remote Moderator, $42/hr, Part-Time, Weekend, No Degree Entry Level Phone Job, $40/hr, Remote, No Degree Required Weekend Data Entry, $45/hr, Remote, No Experience Remote Phone Job, $40/hr, No Degree, College Student Friendly Virtual Assistant, Remote, $35/hr, Part-Time, Night Shift Remote Moderator, $50/hr, No Degree, Weekend, Part-Time Entry Level Phone Job, $42/hr, Remote, No Degree Required Remote Data Entry, No Experience, $40/hr, Part-Time Data Entry, $35/hr, Remote, Evening Job, College Student Virtual Assistant, No Experience, $40/hr, Remote, Part-Time Virtual Assistant, No Degree, $40/hr, Remote, Part-Time Entry Level Phone Job, $40/hr, Remote, No Degree Required Remote Phone Job, $40/hr, Part-Time, College Student Friendly Phone Support, Remote, $35/hr, No Experience, Part-Time Remote Phone Job, $35/hr, College Student, Night Shift Phone Support, Remote, $35/hr, No Experience, Night Shift Remote Live Chat, $50/hr, Part-Time, Evening/Night Job Live Chat Support, $45/hr, Weekend, Remote, College Student Remote Phone Job, $50/hr, College Student, Night Shift Part-Time Data Entry, $45/hr, Remote, College Student Friendly Remote Customer Support, $50/hr, Night Shift, No Degree Remote Data Entry, $42/hr, Evening/Night Job, No Experience Remote Data Entry, No Experience, $40/hr, Part-Time Virtual Assistant, $35/hr, Weekend, No Degree, Remote Remote Phone Support, $40/hr, Night Job, College Student Entry-Level Remote Data Entry, $35/hr, Evening Job Customer Support, $35/hr, Remote, Evening/Night Job, No Degree Remote Customer Support, $40/hr, Night Job, No Experience Phone Support, Remote, $42/hr, Evening/Night Shift Live Chat Support, $45/hr, Part-Time, Remote, No Degree Virtual Assistant, $42/hr, Remote, No Experience, Evening Remote Customer Support, $40/hr, No Degree, Evening Job Virtual Assistant, $35/hr, Remote, Part-Time, Evening Job Virtual Assistant, $50/hr, Remote, Part-Time, Evening Job Remote Phone Job, $40/hr, No Degree, College Student Friendly Virtual Assistant, $42/hr, Evening, Remote, No Degree Data Entry, $45/hr, Remote, Evening, No Experience Required Customer Support, $40/hr, Remote, Evening, No Experience Remote Live Chat, $40/hr, Weekend, No Degree, Part-Time Customer Support, $35/hr, Night Job, Remote, No Experience Live Chat Support, Remote, $40/hr, Night Shift, College Student Customer Support, $42/hr, Remote, Evening, No Experience Virtual Assistant, No Experience, $40/hr, Remote, Weekend Virtual Assistant, $40/hr, Evening, Remote, College Student Remote Live Chat, $40/hr, College Student, No Experience Data Entry, No Degree, $40/hr, Part-Time, Remote Job Data Entry, $40/hr, Part-Time, Remote, Weekend Job Virtual Assistant, $45/hr, Remote, No Experience, Night Job Principle Duties and Responsibilities: • Answer all incoming service calls in a prompt and friendly manner, displaying appropriate tone of voice and empathy throughout the entire customer interaction.• Assist Customer Advisors/Service Consultants with customers when needed.• Answer basic service department questions, schedule service appointments, route customers’ calls.• Provide written messages to the responsible party in a timely manner.• Complete reminder calls for customers scheduled for an appointment• Assist the service department in contacting customers once special ordered parts have arrived to schedule appointments• Contact customers with Repair Requests to schedule appointments• File repair orders and all supporting documentation daily.• Audit all sublet invoices to ensure they are processed and resolved per CarMax Guidelines.• Ensure the loaner log and dealer tags are always in compliance with audit requirements.Job Specifications:• Accountable to Associate 1 Competency Model• Demonstrate exceptional interpersonal, communication, and customer service skills.• Demonstrate exceptional telephone etiquette and active listening skills.• Execute Retail Service Standardized Work• Provide exceptional customer service at all times by consistently executing the Retail Service Standardized Work and Voice of Customer (VoC) processes.• Maintain or exceed the CarMax guidelines for customer satisfaction.• Read, interpret and transcribe data in order to maintain proper records.• Intermediate computer skills including spreadsheet knowledge.Customer Operator Job Description• Successfully work with associates in other departments within the store.• Perform multiple duties in a high-energy, fast-paced working environment.• Demonstrate above average communication skills with the ability to speak and listen effectively when dealing with customers/associates, both in person and over the phone.• Stay current in CarMax provided training in all areas of the Service process.• Possess intermediate computer skillsWorking Conditions:• Primarily indoor environment; may include working at times in noisy conditions.• May require sitting or standing for extended periods of time.• Flexible work hours with shifts that may include nights, weekends, holiday, and 12-hour days.• Follow all CarMax, O.S.H.A., and EPA standards including the use of Personal Protective Equipment, and proper waste disposal in required areas.• Adhere to all CarMax policies including, but not limited to: Code of Business Conduct, Attendance, Asset Protection, Integrity, Proper Recording of Time, Environmental Health and Safety, and Standards of Professional Appearance policies.About CarMaxCarMax disrupted the auto industry by delivering the honest, transparent and high-integrity experience customers want and deserve. This innovative thinking around the way cars are bought and sold has helped us become the nation’s largest retailer of used cars, with over 200 locations nationwide.Our amazing team of more than 25,000 associates work together to deliver iconic customer experiences. Along the way, we help every associate grow their career and achieve their best, at work and in their community. We are recognized for our commitment to training and diversity and are one of the FORTUNE 100 Best Companies to Work For®.CarMax is an equal opportunity employer, and all qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, protected veteran status, disability status, or any other characteristic protected by law.Upon an applicant's request, CarMax will consider reasonable accommodation to complete the CarMax Job Application.
