Support Escalation Engineer ID-13726
At Microsoft, we are looking for a Support Escalation Engineer to join our team. This role requires a highly motivated, collaborative individual with strong problem solving skills to provide technical leadership and expertise to our customer base. The successful candidate must possess an impressive blend of technical and customer service acumen, with an eye for detail and a passion for customer satisfaction.The Support Escalation Engineer is responsible for troubleshooting and resolving complex customer issues, while also serving as an escalation point for the customer service team. The ideal candidate will have a deep understanding of Microsoft technologies, as well as the ability to quickly identify and resolve underlying software and hardware issues.The successful candidate must possess a Bachelor's degree in Computer Science or a related field, as well as 5+ years of experience in a customer service or technical support role. A Microsoft certification is preferred. We are looking for someone with excellent communication skills, the ability to work in a fast-paced environment, and the desire to ensure customer satisfaction in every interaction. If this sounds like you, we would love to hear from you!
Responsibilities:
Remote Data Entry, $50/hr, No Experience, Evening/Night Job Data Entry, $40/hr, Evening Job, No Experience, Remote Customer Support, $40/hr, Remote, Evening, No Experience Remote Data Entry, $40/hr, College Student Friendly, Part-Time Virtual Assistant, $50/hr, Evening, Remote, College Student Data Entry, No Degree, $40/hr, Part-Time, Remote Job Phone Job, $50/hr, Remote, Part-Time, College Student Phone Support, Remote, $40/hr, Evening/Night Shift Remote Moderator, $50/hr, No Degree, Weekend, Part-Time Data Entry, Remote, $40/hr, Night Shift, No Degree Virtual Assistant, Remote, $40/hr, Weekend, No Experience Virtual Assistant, No Degree, $40/hr, Remote, Part-Time Virtual Assistant, $40/hr, Remote, Weekend, Entry Level Customer Support, $40/hr, Weekend Job, Remote, No Degree Virtual Assistant, $42/hr, Evening, Remote, College Student Remote Moderator, $45/hr, No Degree, Weekend Job, Part-Time Remote Data Entry, $40/hr, Evening/Night Job, No Experience Data Entry, $40/hr, No Experience, Remote, Weekend Job Phone Support, Remote, $40/hr, Evening/Night Shift Remote Moderator, $40/hr, Weekend, No Degree, Part-Time Virtual Assistant, $50/hr, Part-Time, Remote, Weekend Job Virtual Assistant, $35/hr, Part-Time, Remote, Weekend Job Remote Data Entry, $45/hr, No Degree, Night Shift Customer Support, $40/hr, Remote, Part-Time, No Degree Phone Support, $35/hr, Weekend, Remote, No Experience Data Entry, Remote, $42/hr, Evening Job, No Degree Remote Data Entry, No Experience, $40/hr, Part-Time Virtual Assistant, No Experience, $40/hr, Remote, Weekend Remote Customer Support, $45/hr, No Experience, Part-Time Remote Moderator, $40/hr, No Degree, Weekend Job, Part-Time Remote Phone Job, $40/hr, Part-Time, College Student Friendly Virtual Assistant, $40/hr, Weekend, College Student, Remote Virtual Assistant, No Experience, $42/hr, Remote, Weekend Remote Customer Support, $40/hr, No Degree, Evening Job Data Entry, $40/hr, Evening Job, No Experience, Remote Remote Data Entry, No Experience, $40/hr, Part-Time Live Chat Support, $42/hr, Weekend, Remote, No Degree Virtual Assistant, $45/hr, No Experience, Remote, Night Job Phone Support, $35/hr, Weekend, Remote, No Experience Customer Support, $42/hr, Remote, Evening, No Experience Weekend Data Entry, $45/hr, Remote, No Experience Remote Moderator, $42/hr, Part-Time, Weekend, No Degree Remote Phone Job, $40/hr, Part-Time, No Experience Required Virtual Assistant, $42/hr, Evening, Remote, College Student Virtual Assistant, $35/hr, Weekend, No Degree, Remote Live Chat Support, $35/hr, Remote, Night Shift, No Degree Virtual Assistant, $40/hr, Remote, No Experience, Evening Remote Phone Job, $42/hr, Part-Time, No Experience Required Virtual Assistant, $50/hr, Evening, Remote, College Student Remote Phone Job, $45/hr, Part-Time, No Degree Required- Troubleshoot and resolve complex customer issues in a timely manner.
- Serve as an escalation point for the customer service team.
- Identify and resolve underlying software and hardware issues.
- Provide technical leadership and expertise to customers.
- Maintain detailed records of customer interactions and resolutions.
- Quickly and accurately assess customer needs.
- Utilize strong communication skills to ensure customer satisfaction in every interaction.
- Remain up-to-date on all Microsoft technologies.
- Work collaboratively with colleagues in a fast-paced environment.
- Comply with all applicable laws and regulations.
Job Qualifications
Excellent Communication Skills
Problem-Solving And Analytical Skills
Ability To Troubleshoot Complex Technical Problems
Knowledge Of Windows Server And Client Operating Systems
Working Knowledge Of Active Directory
Ability To Research And Comprehend Technical Documentation
Understanding Of Networking Principles And Protocols
Experience With Scripting And Automation Tools
Required Skills
Documentation
Security
Networking
Windows
Linux
Troubleshooting
Debugging
Azure
Scripting
Active Directory
Cloud
Exchange
office
Analyzing
Soft Skills
Communication
Conflict Resolution
Leadership
Problem Solving
Time management
Interpersonal Skills
creativity
self-motivation
Teamwork
Adaptability
