Virtual Customer Service (Kolkata, West Bengal), India ID-13728
What qualifications do we need from you?
- Minimum age: 18 years old
- Have the right to work in India
- Strong communication skills in English (both written and oral fluency)
- Experience working with a computer
- The availability to work varying shifts from Monday to Sunday within the operating hours of 6 am and 11 pm
- Willingness and ability to work in rotating shifts (i.e. early, late, overnight, weekend, and overtime as required)
- Youll need a quiet, distraction free work space (dedicated office space with a desk and chair)
- From a technical perspective, a minimum broadband connection of 100MB download speed and 10MP upload speed using a hard-wire ethernet internet connection (no WIFI). Remote Data Entry, $50/hr, No Experience, Evening/Night Job Data Entry, $40/hr, Evening Job, No Experience, Remote Customer Support, $40/hr, Remote, Evening, No Experience Remote Data Entry, $40/hr, College Student Friendly, Part-Time Virtual Assistant, $50/hr, Evening, Remote, College Student Data Entry, No Degree, $40/hr, Part-Time, Remote Job Phone Job, $50/hr, Remote, Part-Time, College Student Phone Support, Remote, $40/hr, Evening/Night Shift Remote Moderator, $50/hr, No Degree, Weekend, Part-Time Data Entry, Remote, $40/hr, Night Shift, No Degree Virtual Assistant, Remote, $40/hr, Weekend, No Experience Virtual Assistant, No Degree, $40/hr, Remote, Part-Time Virtual Assistant, $40/hr, Remote, Weekend, Entry Level Customer Support, $40/hr, Weekend Job, Remote, No Degree Virtual Assistant, $42/hr, Evening, Remote, College Student Remote Moderator, $45/hr, No Degree, Weekend Job, Part-Time Remote Data Entry, $40/hr, Evening/Night Job, No Experience Data Entry, $40/hr, No Experience, Remote, Weekend Job Phone Support, Remote, $40/hr, Evening/Night Shift Remote Moderator, $40/hr, Weekend, No Degree, Part-Time Virtual Assistant, $50/hr, Part-Time, Remote, Weekend Job Virtual Assistant, $35/hr, Part-Time, Remote, Weekend Job Remote Data Entry, $45/hr, No Degree, Night Shift Customer Support, $40/hr, Remote, Part-Time, No Degree Phone Support, $35/hr, Weekend, Remote, No Experience Data Entry, Remote, $42/hr, Evening Job, No Degree Remote Data Entry, No Experience, $40/hr, Part-Time Virtual Assistant, No Experience, $40/hr, Remote, Weekend Remote Customer Support, $45/hr, No Experience, Part-Time Remote Moderator, $40/hr, No Degree, Weekend Job, Part-Time Remote Phone Job, $40/hr, Part-Time, College Student Friendly Virtual Assistant, $40/hr, Weekend, College Student, Remote Virtual Assistant, No Experience, $42/hr, Remote, Weekend Remote Customer Support, $40/hr, No Degree, Evening Job Data Entry, $40/hr, Evening Job, No Experience, Remote Remote Data Entry, No Experience, $40/hr, Part-Time Live Chat Support, $42/hr, Weekend, Remote, No Degree Virtual Assistant, $45/hr, No Experience, Remote, Night Job Phone Support, $35/hr, Weekend, Remote, No Experience Customer Support, $42/hr, Remote, Evening, No Experience Weekend Data Entry, $45/hr, Remote, No Experience Remote Moderator, $42/hr, Part-Time, Weekend, No Degree Remote Phone Job, $40/hr, Part-Time, No Experience Required Virtual Assistant, $42/hr, Evening, Remote, College Student Virtual Assistant, $35/hr, Weekend, No Degree, Remote Live Chat Support, $35/hr, Remote, Night Shift, No Degree Virtual Assistant, $40/hr, Remote, No Experience, Evening Remote Phone Job, $42/hr, Part-Time, No Experience Required Virtual Assistant, $50/hr, Evening, Remote, College Student Remote Phone Job, $45/hr, Part-Time, No Degree Required
I hereby consent to the recording of your video and audio during interview stages and during the term of your employment at Amazon (as applicable) for the purposes of proctoring the assessment and validating your identity. You further agree that Amazon, Amazons authorized personnel or third parties authorized by Amazon may capture and store a screenshot of your face which will be used for the purpose of Amazons internal records purpose and continued identity verification. Further, you may also be required to show a government issued ID (except Aadhaar card) having your photo to Amazon, Amazons authorized personnel or third parties authorized by Amazon during your interview stages and on your first day of joining Amazon as an employee. You consent that a screenshot of the government ID may be captured by Amazon or Amazons authorized personnel, or third parties authorized by Amazon for Amazons internal records purpose and validation of your identity.
- Masters or MBA in business, or related field
- Strong internal audit and risk management experience
- Prior experience with board and executive-level reporting, and audit quality reviews
- Strong technical writer with attention to detail
- Demonstrated ability to effectively drive collaboration, motivate, influence, and manage diverse teams
- Prior program management experience for large, cross functional projects, including rolling out both process and technology-based improvements
- Comfortable working as an individual contributor with other resources to drive change
- Exceptional organizational and project-management skills
- Strong interpersonal, written and oral skills
- Strong analytical skills and ability to synthesize, summarize and communicate important data
- Experience with process improvement.
- CPA, CIA, CISA, CISSP, CRMA, and other relevant licenses/certifications
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $109,000/year in our lowest geographic market up to $185,000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.
Role: Virtual Customer Service Associate
Job Type: Seasonal
Location: Work from home in (Kolkata, West Bengal), India
Our mission at Amazon is to be Earth’s most customer-centric company, and our award-winning Customer Service team is a key part of achieving that goal. Doing our best for our customers is where we get our energy, and that’s why you’ll find we approach things differently here. You won’t be asked to read from a script or learn dialogue by heart. Instead we’ll provide you with the training you need to problem solve for our customers. You’ll bring your unique personality to every customer conversation and deliver the exceptional support experience our customers love.
What will you do as a Customer Service Associate?
As an Amazon Customer Service Associate, you have a very clear purpose: to prevent issues, solve queries, and delight our customers. You’ll be the first point of contact for our customers by answering their requests through phone, chat and/or email – this includes everything from order and product questions to payment matters and website guidance. Our Customer Service Associates use a variety of tools to navigate, research, and review solutions, and communicate effectively with customers.
What are your hours?
This role requires working variable hours to match when customers need us most. You will work overnight/day/late shifts and your work week is minimum 40 hours. In order to match our customer demand, we schedule based on a variety of different shift patterns within the operating hours of 6am and 11 pm Sunday to Monday. You may be required to work national holidays. You will learn more about your exact schedule closer to your start date.
What strengths will you bring?
- Hard-working, articulate, and detail-oriented
- Friendly and customer-focused in every situation
- Ability to learn quickly and embrace change
- Comfortable multi-tasking in a high-energy environment.
What benefits will you receive?
One of the great things about joining Amazon’s Customer Service team is that you don’t need past experience in customer service. You’ll receive training and be provided with a complete equipment package when you join. Additionally, we offer a number of benefits, including:
- Medical insurance
- Pension plan
- Internet allowance
- Lifestyle benefits and retail discounts through our Amazon Extras program
- Expert training and ongoing opportunities to learn more and develop your skills
If this role sounds like it’s for you, then click on the link below to start the application process!
You’ll need to allow 3 hours to complete the full application, including assessments which will evaluate your suitability for the role. You will have the option to save your application during the process and return to it if necessary. We recommend using a laptop/desktop computer in order to get the best experience.
If successful, we will contact you about next steps!
Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build.
Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice to know more about how we collect, use and transfer the personal data of our candidates.
