Corporate Travel Consultant Servicing Corporate Travelers - Full-time ID-12407

About this job

Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued. **Create your journey at Amex GBT!** **Various Shifts Available** **Monday- Friday** As a Travel Counselor, you’ll join our highly skilled remote team, providing outstanding service to our corporate business clients. Virtual Assistant, Remote, $42/hr, Weekend, No Experience Live Chat Support, $40/hr, Remote, Entry Level, Part-Time Remote Moderator, $40/hr, No Degree, Weekend Job, Part-Time Phone Support, Remote, $40/hr, Evening/Night Shift Virtual Assistant, $42/hr, Remote, Weekend, Entry Level Virtual Assistant, No Degree, $45/hr, Remote, Part-Time Data Entry, No Degree, $45/hr, Part-Time, Remote Job Live Chat Support, $40/hr, Weekend, Remote, No Degree Remote Data Entry, $40/hr, Part-Time, No Degree Required Remote Phone Job, $40/hr, Night Shift, College Student Friendly Phone Support, Remote, $50/hr, No Experience, Part-Time Remote Live Chat, $50/hr, College Student, No Experience Remote Phone Job, $40/hr, No Degree, College Student Friendly Virtual Assistant, $40/hr, Remote, Night Shift, No Experience Data Entry, No Experience, $35/hr, Remote, College Student Virtual Assistant, $45/hr, Remote, No Experience, Night Job Remote Customer Support, $50/hr, Night Shift, No Degree Virtual Assistant, $42/hr, Remote, Weekend, No Degree Remote Moderator, $42/hr, College Student, Weekend Job Data Entry, No Experience, $35/hr, Remote, College Student Data Entry, No Experience, $35/hr, Remote, College Student Virtual Assistant, Remote, $50/hr, Part-Time, Night Shift Remote Phone Job, $45/hr, Part-Time, No Degree Required Weekend Customer Support, $40/hr, Remote, College Student Remote Customer Support, $35/hr, Night Shift, No Degree Evening Virtual Assistant, Remote, $45/hr, No Experience Virtual Assistant, $40/hr, Remote, No Degree, Night Job Remote Live Chat, $42/hr, Weekend, No Degree, Part-Time Live Chat Support, $40/hr, Remote, Entry Level, Part-Time Remote Customer Support, $40/hr, No Degree, Evening Job Remote Moderator, $50/hr, No Degree, Weekend, Part-Time Virtual Assistant, $35/hr, Part-Time, Remote, Weekend Job Part-Time Data Entry, $45/hr, Remote, College Student Friendly Remote Customer Support, $40/hr, No Degree, Evening Job Customer Support, $42/hr, Remote, Part-Time, No Degree Evening Virtual Assistant, Remote, $40/hr, No Experience Part-Time Customer Support, $40/hr, Remote, College Student Live Chat Support, $40/hr, Weekend, Remote, College Student Phone Support, $40/hr, Remote, No Experience, Evening Job Remote Data Entry, $40/hr, No Degree, Weekend, Night Job Part-Time Data Entry, $40/hr, Remote, College Student Friendly Remote Customer Support, $45/hr, No Experience, Part-Time Remote Customer Support, $45/hr, No Experience, Part-Time Live Chat Support, $45/hr, Part-Time, Remote, No Degree Virtual Assistant, $40/hr, Weekend, College Student, Remote Remote Customer Support, $45/hr, No Experience, Part-Time Live Chat Support, $40/hr, Weekend, Remote, College Student Customer Support, $40/hr, Remote, Evening, No Experience Remote Moderator, $40/hr, No Degree, Weekend Job, Part-Time Remote Phone Job, $40/hr, Part-Time, No Degree Required Remote Phone Job, $40/hr, Part-Time, College Student Friendly Data Entry, No Degree, $40/hr, Part-Time, Remote Job Virtual Assistant, Remote, $35/hr, Part-Time, Night Shift Live Chat Support, $40/hr, Weekend, Remote, College Student Evening Virtual Assistant, Remote, $45/hr, No Experience Customer Support, $35/hr, Night Job, Remote, No Experience Virtual Assistant, $35/hr, Evening, Remote, College Student Remote Phone Job, $40/hr, Night Shift, College Student Friendly Remote Phone Job, $40/hr, Part-Time, College Student Friendly Weekend Customer Support, $40/hr, Remote, College Student Remote Data Entry, No Experience, $40/hr, Part-Time Remote Data Entry, $42/hr, Evening/Night Job, No Experience Virtual Assistant, $35/hr, Evening, Remote, College Student Remote Live Chat, $50/hr, Part-Time, Evening/Night Job Remote Live Chat, $35/hr, Part-Time, Evening/Night Job Data Entry, $40/hr, Remote, Evening, No Experience Required Data Entry, $40/hr, No Experience, Remote, Weekend Job Remote Live Chat, $35/hr, Part-Time, Evening/Night Job Remote Phone Job, $40/hr, Night Shift, College Student Friendly Remote Live Chat, $50/hr, College Student, No Experience Data Entry, No Experience, $35/hr, Remote, College Student Phone Support, $40/hr, Remote, No Experience, Evening Job Remote Live Chat, $40/hr, Part-Time, No Degree Required Remote Data Entry, $45/hr, Weekend Job, College Student Live Chat Support, $40/hr, Part-Time, Remote, No Degree Live Chat Support, $50/hr, Remote, Night Shift, No Degree Phone Support, Remote, $35/hr, No Experience, Night Shift Virtual Assistant, $40/hr, Weekend, College Student, Remote Live Chat Support, $35/hr, Remote, No Experience Required Remote Phone Job, $45/hr, No Degree, College Student Friendly Live Chat Support, Remote, $40/hr, Night Shift, College Student Remote Phone Job, $35/hr, College Student, Night Shift Remote Live Chat, $50/hr, Part-Time, Evening/Night Job Virtual Assistant, Remote, $45/hr, Evening, No Experience Remote Phone Support, $45/hr, Evening, No Experience Required Remote Data Entry, $40/hr, No Degree, Weekend, Night Job Virtual Assistant, $40/hr, Weekend, College Student, Remote Remote Moderator, $42/hr, College Student, Weekend Job Virtual Assistant, No Experience, $42/hr, Remote, Weekend Customer Support, $40/hr, Remote, Part-Time, No Degree Remote Customer Support, $40/hr, No Degree, Evening Job Live Chat Support, $50/hr, Remote, No Experience Required Weekend Data Entry, $45/hr, Remote, No Experience Remote Moderator, $50/hr, No Degree, Weekend, Part-Time Remote Data Entry, $45/hr, No Degree, Night Shift Data Entry, No Experience, $35/hr, Remote, College Student Customer Support, $40/hr, Remote, Evening, No Experience Virtual Assistant, $45/hr, No Experience, Remote, Night Job Phone Support, $45/hr, Remote, No Experience, Evening Job Weekend Customer Support, $42/hr, Remote, College Student Remote Moderator, $40/hr, Weekend, No Experience Required Remote Data Entry, $50/hr, No Experience, Evening/Night Job Virtual Assistant, $45/hr, No Experience, Remote, Night Job Remote Moderator, $40/hr, Weekend, No Experience Required We’re most proud of our warm and inclusive culture, innovation in the travel tech space, internal promotions, and career advancement opportunities; most of our Traveler Care leadership started as a Travel Counselor, and you can find us in almost every other department at GBT! We’re excited for you to experience our values (People, Passion, and Progress) in action, and look forward to your application. **What You’ll Do on a Typical Day** + Advise and arrange travel for corporate business customers (both individuals and groups) + Conduct analysis and research on travel options, and pro-actively anticipate traveler needs to sell additional services + Arrange and book domestic and international business travel, in a variety of complexity, for air, road, rail, and accommodations + Use various Global Distribution Systems (GDSs), including Sabre. Training may be provided + Ensure compliance to customers’ agreed travel policy, service provider policies, and regulatory requirements + Use positive telephone service techniques and act on special customer requests + Collaborate within your team to coach, mentor, and provide constructive feedback to improve service levels We look forward to sharing more detailed job functions and key performance indicators during the interview process. **What We’re Looking For** + Passion for excellence in client service, including proactive anticipation of needs + Native GDS expertise (Sabre) + Keen International Travel Knowledge + Phone and email servicing experience + Professional communication (written and verbal) + Attention to detail + Act with integrity, and look after personal traveler information + Possess a strong understanding of the travel industry (background in business travel, leisure travel, or airline reservation) + Resolving customer issues quickly and independently / with supplier + Teamwork and openness to feedback Our Traveler Care unit is a 24/7 operation. We have specific colleagues dedicated to the night shift, however, please be flexible and prepared to work afternoon shifts (12-8pm) and weekends. **Location** United States The US national hourly wage range for this position is from $17.00 to $29.00 per hour. The national range provided includes the hourly rate that GBT expects to pay for the role. Actual hourly wage rate will be based on factors including the scope and complexity of the role and the successful candidate’s relevant experience, skills, knowledge, and work location. This role is eligible for an annual Performance Based Incentive, which rewards participants based on company performance. For information about our comprehensive US benefits programs and eligibility, please review our Benefits-at-a-Glance document. Benefits at a glance (https://explorer.amexglobalbusinesstravel.com/rs/346-POJ-129/images/GBT\_2023BenefitsAtAGlance\_Without\_Rates\_Final.pdf) **The #TeamGBT Experience** Work and life: Find your happy medium at Amex GBT. + **Flexible benefits** are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and wellbeing resources to support you and your immediate family. + **Travel perks:** get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals. + **Develop the skills you want** when the time is right for you, with access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first. + **We strive to champion Inclusion** in every aspect of our business at Amex GBT. You can connect with colleagues through our global INclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action. + And much more! All applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law. Click Here (https://explorer.amexglobalbusinesstravel.com/rs/346-POJ-129/images/Additional%20Disclosures%20in%20Accordance%20with%20the%20LA%20County%20Fair%20Chance%20Ordinance.pdf?version=2) for Additional Disclosures in Accordance with the LA County Fair Chance Ordinance. Furthermore, we are committed to providing reasonable accommodation to qualified individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the hiring process. For details regarding how we protect your data, please consult the Amex GBT Recruitment Privacy Statement (https://www.amexglobalbusinesstravel.com/gbt-recruitment-privacy-statement/) . **What if I don’t meet every requirement?** If you’re passionate about our mission and believe you’d be a phenomenal addition to our team, don’t worry about “checking every box;" please apply anyway.
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