Ticket/Gate Agent LOD Mandarin - Los Angeles - Delta Air Lines ID-12670
As a Language of Destination (LOD) Customer Service Agent, you will play a key part in demonstrating Delta's commitment to our customers by making their travel experience as smooth and pleasant as possible.
Your role will involve working in public areas and being able to understand and respond to a variety of questions about travel information. You may also be responsible for escorting unaccompanied minors and disabled passengers throughout the airport.
Key Responsibilities:
- Greet customers to guide and assist them with the ticketing and baggage check-in process.
- Use computers to sell, print, and reissue tickets.
- Manage the check-in process, ensuring that customers have the proper travel documentation.
- Tag baggage and perform lifting tasks that involve transferring baggage from scales to conveyor belts.
Additional Responsibilities:
- Use computers to assist customers with seat availability, make gate announcements regarding the boarding process, flight status, checking and handling baggage, managing, and initiating the boarding process.
- Operate jet ways to place them in position prior to aircraft arrival and lift, opening, closing, and securing aircraft doors.
Requirements:
- Fluency in both English and Mandarin to better serve customers.
- Consistently prioritize safety and security of self, others, and personal data.
- Embracing a diverse set of people, thinking, and styles.
- Possess a high school diploma, GED, or high school equivalency.
- Must be at least 18 years of age and have authorization to work in the United States.
- Must be proficient in English.
- Strong verbal and written communication skills using appropriate grammar, tone, and pronunciation.
- Possess basic computer skills.
- Must successfully pass a Customer Service Assessment.
- Frequently lift bags or items weighing up to and including 50 pounds.
- Occasionally lift bags or items weighing between 50 and 70 pounds.
- Be willing to work a fixed and/or rotating schedule including afternoons, evenings, weekends, and holidays.
- Pass a physical ability test (PAT).
- Able to hold airport-specific requirements such as a SIDA Badge and Customs Seal.
