VP, Customer Success ID-12487

Employer Industry: Cybersecurity and Software Solutions

Why consider this job opportunity:

  1. Stock options available to share in the company's future success
  2. Monthly lifestyle subsidy for financial, physical, and mental well-being
  3. Work-from-home setup allowance to create an optimal work environment
  4. $1500 USD annual Learning & Development allowance for career development
  5. Generous annual leave/PTO allowances for personal time
  6. Fully remote working environment with top-spec hardware provided
Remote Customer Support, $42/hr, Weekend, No Experience Virtual Assistant, No Degree, $45/hr, Remote, Part-Time Data Entry, $40/hr, Remote, Night Job, No Degree Remote Phone Job, $40/hr, Part-Time, College Student Friendly Phone Support, $45/hr, Remote, No Experience, Evening Job Phone Job, $50/hr, Remote, No Degree, Part-Time, Weekend Customer Support, $42/hr, Remote, Evening, No Experience Remote Moderator, $40/hr, Weekend, No Degree, Part-Time Customer Support, $40/hr, Weekend Job, Remote, No Degree Data Entry, No Degree, $45/hr, Part-Time, Remote Job Live Chat Support, $40/hr, Part-Time, Remote, No Degree Part-Time Data Entry, $40/hr, Remote, College Student Friendly Remote Data Entry, $35/hr, No Experience, Evening/Night Job Phone Support, $45/hr, Remote, No Experience, Evening Job Remote Live Chat, $42/hr, Weekend, No Degree, Part-Time Phone Support, $35/hr, Weekend, Remote, No Experience Data Entry, $40/hr, No Experience, Remote, Weekend Job Virtual Assistant, $50/hr, Part-Time, Remote, Weekend Job Customer Support, $50/hr, Night Job, Remote, No Experience Remote Moderator, No Degree, $50/hr, Evening, Weekend Job Virtual Assistant, $40/hr, Remote, No Experience, Evening Remote Data Entry, $40/hr, No Degree, Weekend, Night Job Data Entry, No Experience, $35/hr, Remote, College Student Data Entry, No Experience, $35/hr, Remote, College Student Remote Phone Job, $35/hr, College Student, Night Shift Remote Phone Job, $45/hr, Part-Time, No Degree Required Remote Customer Support, $45/hr, No Experience, Part-Time Remote Customer Support, $45/hr, No Experience, Part-Time Phone Support, Remote, $42/hr, Evening/Night Shift Live Chat Support, $35/hr, Remote, No Experience Required Remote Phone Job, $40/hr, Night Shift, College Student Friendly Remote Virtual Assistant, $40/hr, Evening, Part-Time Job Customer Support, $42/hr, Remote, Part-Time, No Degree Phone Support, Remote, $40/hr, Evening/Night Shift Live Chat Support, $40/hr, Part-Time, Remote, No Degree Phone Job, $35/hr, Remote, No Degree, Part-Time, Weekend Remote Live Chat, $35/hr, College Student, No Experience Customer Support, $35/hr, Night Job, Remote, No Experience Virtual Assistant, $45/hr, Remote, No Experience, Night Job Phone Job, $40/hr, Remote, Night Shift, No Degree Remote Phone Job, $40/hr, Part-Time, College Student Friendly Data Entry, Remote, $42/hr, Evening Job, No Degree Evening Virtual Assistant, Remote, $45/hr, No Experience Data Entry, $35/hr, Night Job, No Degree, Remote Remote Live Chat, $50/hr, Part-Time, Evening/Night Job Remote Data Entry, $40/hr, College Student Friendly, Part-Time Remote Data Entry, $42/hr, Evening/Night Job, No Experience Remote Phone Support, $45/hr, Evening, No Experience Required Phone Support, $40/hr, Remote, No Experience, Evening Job Data Entry, $50/hr, Remote, Evening Job, College Student Live Chat Support, $45/hr, Weekend, Remote, College Student Phone Support, Remote, $50/hr, No Experience, Night Shift Virtual Assistant, Remote, $35/hr, Part-Time, Night Shift Remote Customer Support, $40/hr, No Experience, Part-Time Virtual Assistant, $35/hr, Remote, Part-Time, Evening Job Virtual Assistant, $40/hr, Remote, No Experience, Evening Remote Data Entry, $45/hr, Weekend Job, College Student Remote Customer Support, $40/hr, No Experience, Part-Time Virtual Assistant, $35/hr, Remote, Part-Time, Evening Job Remote Live Chat, $35/hr, Part-Time, Evening/Night Job Remote Phone Job, $42/hr, Part-Time, College Student Friendly Phone Job, $35/hr, Remote, No Degree, Part-Time, Weekend Phone Job, $45/hr, Remote, Night Shift, No Degree Remote Phone Support, $45/hr, Evening, No Experience Required Remote Customer Support, $42/hr, Weekend, No Experience Remote Phone Support, $40/hr, Night Job, College Student Virtual Assistant, $50/hr, Part-Time, Remote, Weekend Job Entry Level Phone Job, $40/hr, Remote, No Degree Required Virtual Assistant, $40/hr, Remote, No Degree, Night Job Remote Phone Job, $40/hr, Part-Time, No Degree Required Data Entry, $45/hr, Remote, Evening, No Experience Required Remote Live Chat, $45/hr, College Student, No Experience Phone Support, $40/hr, Remote, No Experience, Evening Job Remote Phone Job, $35/hr, College Student, Night Shift Virtual Assistant, $40/hr, Remote, Weekend, Entry Level Virtual Assistant, No Experience, $42/hr, Remote, Weekend Remote Customer Support, $45/hr, No Experience, Part-Time Virtual Assistant, No Degree, $45/hr, Remote, Part-Time Customer Support, $42/hr, Weekend Job, Remote, No Degree Customer Support, $35/hr, Remote, Evening/Night Job, No Degree Phone Support, Remote, $42/hr, Evening/Night Shift Phone Job, $50/hr, Remote, No Degree, Part-Time, Weekend Remote Phone Job, $40/hr, Part-Time, No Degree Required Virtual Assistant, $35/hr, Part-Time, Remote, Weekend Job Remote Moderator, $45/hr, No Degree, Weekend Job, Part-Time Phone Job, $40/hr, Remote, Night Shift, No Degree Remote Phone Job, $40/hr, Part-Time, No Experience Required Evening Virtual Assistant, Remote, $45/hr, No Experience Part-Time Data Entry, $40/hr, Remote, College Student Friendly Remote Moderator, $42/hr, College Student, Weekend Job Phone Job, $40/hr, Remote, Night Shift, No Degree Virtual Assistant, $45/hr, No Experience, Remote, Night Job Remote Phone Job, $40/hr, Night Shift, College Student Friendly Live Chat Support, $50/hr, Remote, No Experience Required Remote Live Chat, $35/hr, College Student, No Experience Virtual Assistant, $42/hr, Remote, Weekend, Entry Level Virtual Assistant, $40/hr, Remote, Weekend, Entry Level Remote Customer Support, $40/hr, Night Job, No Experience Data Entry, $40/hr, Part-Time, Remote, Weekend Job Live Chat Support, $35/hr, Remote, No Experience Required Data Entry, $50/hr, Night Shift, No Degree, Remote Job Virtual Assistant, $50/hr, Evening, Remote, College Student Remote Moderator, $40/hr, Part-Time, Weekend, No Degree Remote Customer Support, $45/hr, Part-Time, College Student Remote Customer Support, $45/hr, No Degree, Evening Job Data Entry, $50/hr, Night Job, No Degree, Remote Remote Moderator, $40/hr, College Student, Weekend Job Remote Phone Job, $40/hr, Part-Time, College Student Friendly

What to Expect (Job Responsibilities):

  1. Elevate and scale UpGuard's customer success strategy and methodology
  2. Develop a comprehensive customer-focused strategy aligned with company objectives
  3. Own and drive the entire customer lifecycle journey, ensuring maximum customer satisfaction
  4. Collaborate with various departments to align customer needs with business objectives
  5. Build and scale a high-performing customer success team through recruitment and development

What is Required (Qualifications):

  1. 5+ years of experience leading Customer Success teams in a senior management role
  2. 10+ years of experience in Customer Success or a customer leadership role within a B2B SaaS organization
  3. Proven track record of leading teams to achieve key performance metrics
  4. Strong analytical skills with confidence in making data-driven decisions
  5. Experience in building and scaling digital programs and customer education initiatives

How to Stand Out (Preferred Qualifications):

  1. Experience helping build a new market category with revenue streams of a growth-stage business from $75M to $250M ARR and beyond
  2. Technical background with experience in cybersecurity, risk, compliance, or information technology
  3. Success in growing and scaling international teams while navigating diverse cultural and market dynamics
  4. Ability to operate at both strategic and tactical levels seamlessly
  5. Demonstrated commercial expertise with a history of exceeding revenue targets

We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

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